1 jobs found in cheboygan

Grow With Us!  At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Account Manager to join our team. This position will report to our agency located in Cheboygan, MI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position. Responsibilities: Lead & schedule the front desk team; manage coverage, breaks, PTO, and shift changes. Train, coach, and QA front desk performance (greeting standards, phone etiquette, message handling, appointment scheduling, CRM accuracy). Manage daily operations: lobby flow, guest experience, signage, opening/closing checklists, and incident reporting. Resolve escalations professionally; partner with operations for facilities and IT issues. Maintain...