82 jobs found in cleveland

Position Title Branch Banking - Client Consultant II   Location Cleveland, OH 44111-2031   Job Summary Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.   Job Responsibilities: Sales Performance : Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively   seek   and deliver the right client introductions to the right team member(s) to achieve growth targets...

We are seeking a dynamic and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will serve as a primary point of contact for customers, providing accurate information, resolving inquiries, and delivering an exceptional service experience. The ideal candidate is enthusiastic about helping others, demonstrates empathy and professionalism, and communicates effectively across multiple channels. Successful CSRs are adaptable, detail-oriented, and skilled at problem-solving, ensuring customer concerns are addressed efficiently and thoroughly. Your Impact: Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner. Assist current and prospective customers with policy interpretation, claims inquiries, and   premium/billing-related   matters. Review and interpret insurance policy terms to determine coverage eligibility. Clearly explain policy details and ensure customer understanding by...

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.  Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers.  You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: Providing excellent customer service and effectively resolving customer issues. Being proficient in...

We are seeking a dynamic and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will serve as a primary point of contact for customers, providing accurate information, resolving inquiries, and delivering an exceptional service experience. The ideal candidate is enthusiastic about helping others, demonstrates empathy and professionalism, and communicates effectively across multiple channels. Successful CSRs are adaptable, detail-oriented, and skilled at problem-solving, ensuring customer concerns are addressed efficiently and thoroughly. Key Responsibilities: Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner. Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters. Review and interpret insurance policy terms to determine coverage eligibility. Clearly explain policy details and ensure customer understanding...

We are seeking a dynamic and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will serve as a primary point of contact for customers, providing accurate information, resolving inquiries, and delivering an exceptional service experience. The ideal candidate is enthusiastic about helping others, demonstrates empathy and professionalism, and communicates effectively across multiple channels. Successful CSRs are adaptable, detail-oriented, and skilled at problem-solving, ensuring customer concerns are addressed efficiently and thoroughly. Your Impact: Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner. Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters. Review and interpret insurance policy terms to determine coverage eligibility. Clearly explain policy details and ensure customer understanding by...

Overview Amtrust Financial Services, a fast-growing commercial insurance company, has an immediate need for a Talent Acquisition Specialist. The successful candidate will provide proactive recruitment and support for our service offices in the US. The successful candidate will work to provide hands-on full life cycle recruitment for internal client groups with high volume recruitment needs. Source, assess, and recruit candidates for openings at all levels. Develop and implement innovative and cost effective recruiting strategies for positions. Work with other members of the recruiting team on corporate wide recruitment projects and initiatives.   This position is hybrid out of our AmTrust office. 4 days in the office, 1 day work from home. Responsibilities Full-cycle recruitment to include: job description development, job posting, sourcing, interviewing, reference checks and offer negotiation. Builds and maintains...

The Enrollment Specialist plays a critical role in supporting and enhancing customer satisfaction by ensuring the efficient processing of applications for life insurance products. This role requires strong attention to detail, a commitment to accuracy, and the ability to work effectively within tight service-level agreements (SLAs). The ideal candidate will be responsible for reviewing and processing new applications while collaborating with internal teams to ensure a seamless enrollment experience. Your Impact: Process insurance applications accurately and efficiently. Review applications for completeness, identifying and requesting any missing information. Verify customer data using internal systems and/or direct customer communication. Assess applications to determine if they meet basic underwriting requirements. Ensure accuracy of data files and resolve inconsistencies in submitted information. Prepare and send correspondence related to member...

Overview This underwriting role supports national payroll agencies and digital distribution partners within a rapidly growing division of AmTrust, offering meaningful opportunities for career advancement. The position emphasizes exceptional customer service, including quick and accurate submission review in a fast-paced, high-volume environment. Multi-line underwriting of BOP, Workers’ Compensation, Cyber and EPL new business opportunities. This position requires a self-motivated professional who can work independently with minimal oversight while also collaborating effectively within a team and assisting colleagues as needed.   *This position does require a hybrid work schedule, preferably out of our Cleveland office (four days per week in office). However, we are also open to fully remote candidates with experience ideally located near our top partners in Tucson/Phoenix, AZ; Rochester, NY; and/or Pittsburgh/Allentown, PA.*...

Description Summary: The Commercial Services Manager drives results through leadership of a team of professional service colleagues supporting assigned commercial verticals and portfolio. This role utilizes extensive knowledge of Commercial products and verticals to manage a team of first line service colleagues responsible for critical customer-facing activities, documentation, and servicing needs of Commercial customers. This position is responsible for decision-making and influence (sales, service, risk, customer experience), complexity of relationships, product and problem resolution, colleague leadership, and establishment of procedures, job aids and policies within Commercial Services. They are responsible for the development, training, colleague evaluations, assigning work and supervision of multiple direct reports and navigating through complex situations and “gray areas”. The Commercial Services Manager...

Sign-On Bonus Opportunity of up to $1,000* Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going training and mentorship Recognition culture Comprehensive Benefits package including medical, dental, vision and life insurance Retirement Plan: A 401K plan with a percentage of company-matched contributions Fitness: We reimburse up to $15 a month to an employee for their gym Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance Our Company: Confie and its family of companies - Freeway,...

Overview The Business Systems Analyst is responsible for bridging business needs and technical solutions. This individual partners with stakeholders across business units and IT to analyze complex systems, define requirements, and deliver scalable, data-driven solutions that align with enterprise objectives. Responsibilities Lead end-to-end requirements gathering, analysis, and documentation for complex system initiatives Translate business requirements into detailed functional and technical specifications Collaborate with teams to deliver system enhancements Analyze existing systems and recommend improvements for efficiency and scalability Facilitate Agile ceremonies, including backlog refinement, sprint planning, and demos Work with data teams to support reporting, data validation, and system integration efforts Ensure solutions align with enterprise architecture, security, and compliance standards...

Overview Amtrust Financial Services, a fast-growing commercial insurance company, has an immediate need for a Talent Acquisition Specialist. The successful candidate will provide proactive recruitment and support for our service offices in the US. The successful candidate will work to provide hands-on full life cycle recruitment for internal client groups with high volume recruitment needs. Source, assess, and recruit candidates for openings at all levels. Develop and implement innovative and cost effective recruiting strategies for positions. Work with other members of the recruiting team on corporate wide recruitment projects and initiatives.   This position is hybrid out of our AmTrust office. 4 days in the office, 1 day work from home. Responsibilities Full-cycle recruitment to include: job description development, job posting, sourcing, interviewing, reference checks and offer negotiation. Builds and maintains...

Overview In a support role to the team the Multi-Line Underwriting Assistant responsibilities include the following, but are not limited to: Responsibilities New Business support, such as, pre-bind risk analysis within prescribed authority, reconciliation of binds to ensure all issued. Renewal support including pre-underwriting review, quoting, system updates, data collection and any other non-core underwriting type duties as directed. Broker of record handling Endorsement review and pre-screening as directed Cancellation and reinstatement handling as directed. Recommendation review and handling. Special projects as needed Maintains ownership of tasks assigned and provide acceptable service standards when processing and assigning tasks. Provide agency support to assigned agents by answering general questions, providing endorsement status, cancellation status, billing inquires, etc. or directs to correct...

Overview The Workflow Administrator I will be interacting primarily with internal business partners making sure that all daily tasks are completed by the department’s service standards previously agreed upon. This is a full-time position in a fast-paced and growing environment. Ideal candidate is a self-starter who is flexible, adaptable and maintains workflow. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.   This position will be hybrid out of our Cleveland, OH office.  Responsibilities Perform a wide variety of administrative and staff support services. Monitor and receive documentation from three sources: Email, Fax, Paper Mail Perform high volume data entry functions. Ensure all tasks are completed timely, accurately and meets the department’s service standards. Performs other functionally related duties as assigned. May be...

Overview The Business Systems Analyst serves as a strategic partner, leading the alignment of complex business needs with advanced IT solutions. In this senior capacity, our Systems Analyst take ownership of eliciting, analyzing, validating, and managing the comprehensive requirements of diverse stakeholders, including executive leadership, customers, and end users. The analyst not only drives collaboration between stakeholders and technical teams but also ensures that system solutions support and advance organizational strategy.   ***This positions is an in-office, hybrid role out of our Mayfield Heights Ohio location.*** Responsibilities Day to Day Responsibilities Serve as the lead liaison between executive stakeholders and IT teams, ensuring strategic alignment throughout the project lifecycle. Translate complex business requirements into functional specifications for commercial insurance systems. Provide subject matter...

As we continue to scale, we are looking for a self-motivated and high-energy team member to join us as a   Billing Specialist. The   Billing Specialist   will be responsible for delivering billing and related administrative services timely and accurately to carriers, agents, employers, and policyholders. Provide services directly by maintaining a caseload. Meet service standards for processing volumes, speed, and responsiveness in a fast-paced work environment while supporting corporate initiatives. Your Impact : Process bill payments and policy changes timely and accurate. Meet all SLAs for the caseload. Work in collaboration with colleagues to maintain service levels for all Premium Accounting clients. Support corporate initiatives including but not limited to system improvements, special projects, and customized service support for new clients. Successful Candidates Will Have: Experience using Excel. Experience working with clients via phone...

We are seeking a highly professional  Administrative Support Professional  to join our team.  The ideal candidate will be articulate, highly skilled, motivated, and a positive individual that enjoys multi-tasking and handling several projects at once. The Administrative Support Professional  will assist with providing switchboard coverage, and general office support to our Enrollment team coupled with making decisions based on customer, employee, and company best interests. Your Impact: Provide general office support, including reception/front desk coverage, copying, imaging, faxing, filing, and contact management. Answer and direct incoming calls to Customer Service Representatives. Greet and assist guests entering the office. Make appropriate decisions regarding how to redirect and respond to customers on hold, in high volume inbound call situations. Assist with account implementation, including account set-up and file preparation. Prepare...

Description Job Description: As a Treasury Management Advisor III, you will play a pivotal role in driving the growth and success of our treasury management business at Huntington Bank. You will deliver sophisticated treasury solutions tailored to complex business needs and take full ownership of the sales cycle for cash management, liquidity, card, and merchant services deals. This includes the full sales cycle, from initial prospecting and consultative discovery through proposal, negotiation, and implementation. In this role, you will act as a trusted advisor to both clients and prospects, providing insightful guidance and strategic advice on treasury management practices. Your ability to understand and anticipate the unique requirements of each client will be crucial in delivering value-added solutions that enhance their financial operations. Duties & Responsibilities: Strategic Business Development...

Overview This position will be hybrid out of our Cleveland, OH office (Monday through Thursday on site, Fridays work from home).   At this time, AmTrust is unable to accommodate candidates in temporary visa status such as OPT, F1-OPT, STEM-OPT, H1-B, etc.    AmTrust Financial Services is seeking a Senior Marketing & Web Analyst to help build and scale a modern web analytics function. This role will focus on measuring and improving digital experiences across marketing and self-service journeys, helping business leaders make smarter, data-informed decisions that improve customer experience, increase digital adoption, and reduce operational friction. This is a highly visible role that combines hands-on analytics work with strategic problem solving. You’ll partner closely with marketing, product, UX, operations, claims, and technology teams to identify opportunities, uncover insights, and influence action. The ideal candidate is curious,...

Position Title Branch Banking - Client Consultant II - Licensed   Location South Euclid, OH 44118   Job Summary Branch Banking Client Consultant II - Licensed provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.   Job Responsibilities: Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth...