3 jobs found in grapevine

This position is responsible for the leadership of the Client Operations group, the design and configuration of new client set-ups, supporting the client service group managers on process escalations, and quality assurance of product set-up configuration which meets best practice/standard processes across all schools.  This team is responsible for the timely setup of each university’s student health insurance plan administered by the company.  This includes configuration across multiple systems and various carriers.  Primary Duties & Responsibilities : Manages staff, including prioritizing and assigning work, conducting performance reviews, and overseeing the development of direct reports. Oversee the implementation setup for timely completion and quality assurance (waiver and enrollment) Work closely with the PMO group supporting the implementation of new clients and new company initiatives. Drive continuous quality improvement initiatives and efficiencies targeting...

This role serves as the primary contact point for assigned accounts and represents a source of subject matter expertise, guidance, and accountability for providing an outstanding client and customer experience.  The Client Account Manager-I will be the account service expert for the plan, processes, and services being provided to their assigned accounts. This individual will have the responsibility to work closely with all AHP departments, carriers, and other benefit providers to ensure the organization provides prompt quality services to assigned schools, in a proactive manner whenever possible. The Client Account Manager-I is responsible for driving continuous quality and performance improvements through monitoring, analysis, and delivery to ensure timely, efficient, and effective high-quality services are sustained and that target service and productivity goals are achieved. Primary Duties & Responsibilities: Work with Client Account Manager-II, management,...

The Vice President of Technology leads all aspects of technology, including development, support, and operations, and serves as a key member of the senior management team to achieve business goals and ensuring alignment with enterprise-wide technology initiatives. Essential Functions: Strategic Leadership : Develop and implement technology strategies and budgets to achieve business objectives. Monitor market trends and innovations to inform strategic plans. Collaboration : Partner with Risk Strategies leadership to align business unit efforts with enterprise-wide technology goals, including information security and infrastructure initiatives. Client Support : Provide technology expertise in sales and marketing efforts to win and retain clients, ensuring technology solutions enhance client satisfaction and operational efficiency. Performance Metrics : Establish and report on technology KPIs, including platform availability, software quality, and user satisfaction, to...