4 jobs found in keller

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Since its founding in 2015, MSI has grown to offer a wide range of...

The Call Center Manager leads day-to-day contact center operations, including the supervisor team, frontline staff, and an offshore BPO partner. The role owns service levels, quality, staffing, and reporting, and works with leadership and partner teams to improve the customer experience. The Manager also oversees training programs, attends leadership meetings and shares updates with staff. Key Responsibilities Contact Center Transformation Help transform the contact center from a cost center to a revenue enabler. Lead the adoption and continuous improvement of the contact center’s AI tools. Team Leadership Lead, coach, and develop customer service supervisors through one-on-ones and monthly and quarterly call center meetings. Interview and hire new call center staff. Manage HR responsibilities for direct reports in partnership with HR, including payroll, attendance, leaves of absence, corrective action, performance and talent reviews, and...

The Call Center Manager leads day-to-day contact center operations, including the supervisor team, frontline staff, and an offshore BPO partner. The role owns service levels, quality, staffing, and reporting, and works with leadership and partner teams to improve the customer experience. The Manager also oversees training programs, attends leadership meetings and shares updates with staff. Key Responsibilities Contact Center Transformation Help transform the contact center from a cost center to a revenue enabler. Lead the adoption and continuous improvement of the contact center’s AI tools. Team Leadership Lead, coach, and develop customer service supervisors through one-on-ones and monthly and quarterly call center meetings. Interview and hire new call center staff. Manage HR responsibilities for direct reports in partnership with HR, including payroll, attendance, leaves of absence, corrective action, performance and talent reviews, and...

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Since its founding in 2015, MSI has grown to offer a wide range of...