11/06/2025
Position Summary The quality performance evaluation (QPE) specialist is a key contributor to maintaining and enhancing the customer experience across our operations. This role is responsible for assessing customer interactions to ensure alignment with quality standards, regulatory compliance, and customer excellence. By analyzing performance trends and identifying areas for improvement, the QPE Specailist that success in this role requires strong analytical capabilities, attention to detail, and a commitment to driving high-quality customer engagements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Monitor and evaluate inbound and outbound customer interactions across multiple channels (phone, chat, email) for quality, compliance, and adherence to internal standards. Document audit findings and deliver clear, constructive...
Zenith American Solutions
Las Vegas, NV, USA
Full Time
