1 jobs found in mendota heights

Position Summary The Manager, Customer Care provides direction, leadership and oversight to Customer Care team(s) in accordance with Company guidelines, regulatory requirements, and client needs.   "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."     Key Duties and Responsibilities Provides daily leadership and supervision to Customer Care team(s) consistent with management values and mission. Develops staff through performance management, goal setting, training, and effective employee relations. Optimizes workflows/processes, tools, staff allocation, and technology to ensure efficient and cost-effective day to day operations. Remediates escalated issues, reviews plan changes, and attends to other client needs. Participates in new business presentations and client meetings as requested, attends benefit fairs, and assists in the implementation of new clients. Resolves...