2 jobs found in peoria heights

The Claims Supervisor oversees the daily operations of the life and health claims processing team. This role ensures accurate, timely collection of documentation and efficient submission to insurance carriers. The Supervisor manages escalations, maintains key performance indicators (KPIs), and fosters team growth through training and development. The Claims Supervisor will report to the Director of Insurance Operations. Your Impact: Operations Management : Drive team productivity to ensure timely processing of life and health claims. Quality Assurance : Oversee the collection of complete documentation from claimants for seamless carrier submission. Relationship Management : Serve as the primary liaison between carriers, clients, and internal teams to resolve escalated issues. Performance Metrics : Manage phone coverage and monitor contact center KPIs, including service levels and abandonment rates. Talent Development : Lead new hire onboarding and...

The Office Services Technician is responsible for ensuring the efficient flow of documents, mail, and communications throughout the organization.  This position is responsible for sorting, processing, and distributing incoming and outgoing mail; managing shipping and receiving activities (including certified mail, regular and overnight packages); maintaining accurate mailing and postage records; and providing backup support for reception and switchboard operations. Your Impact: Sort, process, and distribute all incoming mail, packages, and documents ensuring timely delivery to the correct departments. Identify and verify firm names and addresses to route documents (scanned and delivered) to the correct department. Prepare, scan and index incoming materials, including checks, legal documents, and internal correspondence into the electronic storage system. Operate the folder-inserter machine to complete large mailing projects; determine appropriate...