10/13/2026
Position Summary The Supervisor, Customer Care provides daily leadership and oversight to a Customer Care team in accordance with Company guidelines, regulatory requirements, and client needs. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Provides daily leadership and supervision to staff consistent with management values and mission. Assigns, distributes, and monitors quality and quantity of work produced, ensuring employees are held accountable for consistently meeting quality and production requirements. Develops staff through performance management, goal setting, training, and effective employee relations. Optimizes workflows/processes, tools, and staff allocation to ensure efficient and cost-effective day to day operations. Employs management oversight measures to ensure ongoing compliance with regulatory and legal guidelines. Reviews...
Zenith American Solutions
San Francisco, CA
Full Time
