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Acuity Insurance

Find your career at Acuity

At Acuity, we look for people who are inquisitive, driven to accomplishment, and committed to continuous learning. People who start or expand upon their careers here add to our people-centric culture and support our mission to rebuild shattered lives.

 
1,600+
employees strong
Our team of dedicated insurance specialists makes us who we are. Our people proudly say "I am Acuity" because they believe it.
 
< 3%
voluntary turnover
With a low turnover rate, you can build strong connections with each other and with our agents – providing the knowledge base and trusted relationships everyone can rely upon.
 
 

Outstanding people deserve outstanding benefits 

Our employee-focused corporate culture, exceptional facilities, and rich platform of benefits have led to our continued recognition as a great workplace. 

  

Benefits 

  • Competitive salary and vacation 

  • World-class health, dental, and vision coverages 

  • Impressive 401(k) 

  • Flexible scheduling 

  • Education reimbursement 

  • In-office and work-from-home opportunities 

  

On-site amenities 

  • 24/7 fitness center, group classes, and massage therapy 

  • Weekly happy hours 

  • Rock-climbing wall 

  • Cafeteria and convenience store 

  • Over 2 miles of walking paths and 14 acres of native prairie 

  • And much, much more! 

 

Remote employee amenities 

  • Digital fitness membership 

  • Special employee events 

  • Field employees receive a company car 

  • And much, much more! 

The best and happiest employees create the most satisfied customers 

Each and every employee’s work impacts the mission and vision of Acuity. Employees are proud of the contributions they make. This isn’t just a job, but a meaningful career. 

 
Work-life integration 

This isn’t just talk—we want our employees to be successful at work and at home. We provide the support to start and grow your career at Acuity and the opportunity to build lasting relationships. 

Learn more about life at Acuity → 

  

A vibrant culture 

Acuity believes passionately in working hard and playing hard. We have a fierce respect for the individual and are committed to creating a community of employees who connect and support one another. 

Get to know our culture →

A culture with heart
Learn how Acuity's culture starts from the top with CEO, Ben Salzmann, and President, Melissa Winter.
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Acuity Insurance - Always a great place to work.

04/16/2025  
Senior Communication Strategist Featured
Acuity is seeking a Senior Communication Strategist to provide advanced communication consulting and expertise to plan, execute and measure impact of communications. This role will collaborate with senior leaders, strategic initiative leads and teams across the organization to align on communication objectives, desired outcomes, audience insights, timing and budget for communication plans. Acting as the integrated communication lead, this role will manage holistic communication plans partnering with internal and external teams to coordinate the executive of communications including creative assets (ad campaigns, presentations, talking points, articles, brochures, videos, etc.) and channel activation (such as email, social, media, PR). ESSENTIAL FUNCTIONS: Exemplify Acuity’s Common Purpose through daily actions as a leader and role model and encourage consistent customer-focused behaviors within the department and across Acuity. Routinely performs all essential functions...
Acuity Insurance Sheboygan, WI, USA Full Time
04/16/2025  
Customer Specialist - Billing Featured
Acuity is seeking a Customer Specialist - Billing. This position involves processing all cash, exposure to direct and manual billing procedures and heavy phone correspondence with agents and insureds. ESSENTIAL FUNCTIONS: Answer phone calls and electronic correspondence received in ACMS regarding billing questions and requests. Addresses basic issues regarding payments received, policy status, and payment plan type. Identifies complex situations requiring the involvement of other units. Provides account summaries by phone or in written form. Determines payment amount needed to reinstate a policy. Accepts check and credit card payments over the phone. Responds to customer chats. Documents all phone calls and chats.  Processes cash payments. Opens, verifies, batches and inputs payments. Processes cash exceptions, billing type changes, billing plan changes and supplemental coverage bills. Processes manual billings for prior term endorsements and audits....
Acuity Insurance Sheboygan, WI, USA Full Time
04/15/2025  
Personal Lines Underwriter (Entry-Level) Featured
Acuity is seeking a Personal Lines Underwriter to oversee selection and classification of risks within a given underwriting territory. Major areas of responsibility include the application of our company's underwriting guidelines, use of good judgment and extensive written and oral communication with agents and policyholders. The ideal candidate must be able to travel and conduct continuing education and training sessions for agents and Customer Service Reps. In this role, you will assist sales in the management of assigned agents by monitoring the agent profiles and evaluating the quality and characteristics of submitted business as well as adherence to company guidelines. ESSENTIAL FUNCTIONS: Reviews and evaluates new policy applications and existing policy changes for acceptability and conformance to company underwriting guidelines. Orders, reviews, and evaluates applicable underwriting reports. Accepts or rejects applications based upon underwriting guidelines....
Acuity Insurance Sheboygan, WI, USA Full Time
04/12/2025  
Commercial Field Underwriter - Virginia Featured
Acuity is seeking a Commercial Field Underwriter to quote and issue new commercial accounts for a selected group of committed agents. Acuity's Commercial Field Underwriter will enthusiastically sell Acuity commercial products to ensure strong growth of profitable business within the Virginia territory. To learn more, click here for Acuity A Day in the Life: Commercial Field Underwriting. Internal Deadline to Apply: April 25, 2025 ESSENTIAL FUNCTIONS: Visits each agency on a regular basis with the purpose of soliciting new business and enhancing agency relationships. Must be prepared to inspect a risk and to immediately make acceptability and pricing decisions. All the agency's prospects submitted should be reviewed. Make appropriate selection and pricing decisions consistent with Acuity goals for growth and profitability.  Keep abreast of all company underwriting policies, procedures, and guidelines as well as events affecting the industry. Attend...
Acuity Insurance Remote (VA, USA) Full Time
04/12/2025  
Insurance Customer Service Intern Featured
Acuity is seeking an Insurance Customer Service Intern to supplement Service Claims from 5:00 pm to 10:00 pm CST Monday through Friday, weekends and holidays are optional if additional hours are desired. In this role, you will answer incoming after hours Acuity telephone calls, enter new losses, follow escalation criteria, and page handlers when appropriate. This role provides backup for various units including Billing, Imaging, Policy Assembly, Mail Room, and Switchboard. ESSENTIAL FUNCTIONS: Answers incoming calls and handles them appropriately. This includes entering new losses, processing policy payments, and routing switchboard calls. Inputs Automobile, Property, and General Liability losses received via mail, email, phone, or fax into the Claims System. Indexes claims and commercial lines documents. Assists with tasks in the units noted above and special projects as assigned. Regular and predictable attendance. Performs other duties as assigned....
Acuity Insurance Sheboygan, WI, USA Part Time
04/10/2025  
Technical Support Analyst Intern Featured
Acuity is seeking a Technical Support Analyst Intern to install PC systems and peripherals under general supervision. Interns will load and verify operation of software such as operating system, word processors, and spreadsheets. This role will also troubleshoot and resolve hardware, software, and user problems and makes minor repairs, while providing end user training and technical assistance to user. ESSENTIAL FUNCTIONS: Installation at the client workstations of the needed hardware and software. Also provide the assistance to keep the desktop systems running efficiently for the client location. Maintain the integrity of the system documentation. Train and educate self in the new areas of job knowledge through education, self-study, and/or reading trade journals. Regular, predictable attendance. Performs other duties as assigned. EDUCATION: Enrollment in a Bachelor’s or Associate Degree program with an emphasis in Computer Science or MIS with a high degree...
Acuity Insurance Sheboygan, WI, USA Part Time
04/09/2025  
Field Claims Representative - South Central Illinois Featured
Acuity is seeking a Field Claims Representative to investigate and resolve Commercial and Personal Lines claims with empathy, passion, and a sense of urgency. Desired experience includes handling multiline claims, including Commercial Auto, and Litigation experience a plus. Acuity looks to our Field Claims Representatives to handle the entire claim from the investigation of a loss to the determination of coverage and liability, to disposition including litigation if necessary. Candidates must reside in or be willing to relocate to the South Central Illinois area for this opportunity. ESSENTIAL FUNCTIONS: Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment. Completes a thorough investigation to determine coverage, assess liability and evaluate damages. Conducts investigations and provides customer follow-up in person.  Evaluates, revises or recommends reserve changes....
Acuity Insurance Remote (IL, USA) Full Time
04/06/2025  
Market Analyst
Acuity is seeking a Market Analyst to support the vision, roadmap, and execution of product opportunities and market strategies. In this role, you will organize and analyze economic, industry, and Acuity data to identify trends, pinpoint areas of concern, and support initiatives to optimize profitable growth potential. Market Analysts will create actionable insights supported by clear data visualizations, while cultivating a data driven approach to identify opportunities and deliver solutions to enhance geographic/product performance and elevate customer experience. ESSENTIAL FUNCTIONS: Collect information and conduct analysis of the marketplace, competitive position, and business results, both insurance industry and Acuity. Leverage a data driven approach to communicate observations, conclusions, and actionable insights to business leaders to enhance growth and profitability. Synthesize and analyze external macroeconomic and industry segment data while drawing out...
Acuity Insurance Sheboygan, WI, USA Full Time
04/06/2025  
Regional Market Director
Acuity is seeking a Regional Market Director who will be accountable for the overall management, development, and objectives of a geographic region. The Regional Market Director will foster deep partnerships with key members of the executive team to maximize outcomes around profit, growth, and diversification of risk across both personal and commercial lines, while maintaining a deep understanding of market dynamics, needs and opportunities, current and emerging trends, as well as traditional and disruptive factors affecting the industry. The Regional Market Director will cultivate a data driven approach to identify opportunities and deliver solutions to optimize performance and customer experience. ESSENTIAL FUNCTIONS: Develop a strategic vision and tactical plan in partnership with key executives that will profitably direct market share and increase diversification within assigned geography. Accountable for seeing developed strategic plans through to execution in...
Acuity Insurance Remote (Sheboygan Falls, WI, USA) Full Time
04/01/2025  
Product Lead - Package Lines
Acuity is seeking a Product Lead - Package Lines to be accountable for the overall management, development, and objectives of Acuity’s insurance product or segment across operating territory. The Product Lead will help to drive the vision, roadmap, and strategy of product opportunities, balancing growth and profitability, while maintaining a deep understanding of market dynamics, needs and opportunities, current and emerging trends, as well as traditional and disruptive factors affecting the industry. The Product Lead will cultivate a data driven approach to identify opportunities and deliver solutions to optimize product performance and customer experience, while partnering across the enterprise to develop and deploy high-value strategies to achieve organizational objectives. ESSENTIAL FUNCTIONS: Cultivate a deep understanding of the assigned product(s) to achieve business objectives. Develop a strategic vision and tactical plan that will profitably expand growth...
Acuity Insurance Remote (USA) Full Time
03/20/2025  
Senior Financial Analyst - Finance
Acuity is seeking a Senior Financial Analyst - Finance to support and provide backup for critical Finance, Investment and Enterprise Risk Management (ERM) activities that are not directly involved in the production of financial statements. This role includes being the primary backup for the forecasting process including running and updating the system, analyzing output and reviewing reports, reviewing and coordinating investment performance documents and schedules, maintaining, creating and evaluating companywide ERM documentation and assisting with rating agency submissions/models. ESSENTIAL FUNCTIONS: Perform financial forecasting process for both statutory and GAAP financial statements. Assist in the development and analysis of monthly forecasts, multiple versions of the annual plan, and a five year plan. This includes forecasting for rating agency capital adequacy. This will require a thorough understanding of actual accounting processes and reporting for both...
Acuity Insurance Sheboygan, WI, USA Full Time
03/19/2025  
Licensed Service Specialist
Acuity is seeking a Licensed Service Specialist to utilize Acuity's proactive, high-touch approach to assisting Acuity Service Center policyholders on the phone and through chat/email. ESSENTIAL FUNCTIONS: Employ critical thinking and decision-making skills to dynamically offer insurance coverage solutions. Handle requests and miscellaneous correspondence in a prompt, accurate, and courteous manner. Collaborate with other internal departments to ensure a seamless customer experience. Provide a high level of support in maintaining, expanding, and servicing personal lines and commercial accounts through phone, email, and chat. Prepare Auto ID Cards, Evidence of Property, Summaries of Insurance, and Certificates of Insurance in the agency management system. Review policies during the Pre-Renewal process to identify coverage concerns/determine coverage recommendations for the policyholder. Send pre-renewal documentation. Rewrite policies that have canceled or lapsed...
Acuity Insurance Sheboygan, WI, USA Full Time
03/18/2025  
Commercial Processor
Acuity is seeking a class of entry-level Commercial Processors to start in June 2025. The role of a Commercial Processor requires the ability to look up, retrieve, and input data into a computer system for all commercial lines of insurance and all states of operation. It also requires the application of critical thinking, interpretation, and decision-making skills relative to the data and company guidelines/procedures. It involves answering a moderate number of incoming calls for a call center and completing manual premium calculations. Work is facilitated through an automated queue and electronic document storage/retrieval. ESSENTIAL FUNCTIONS: Receive Commercial Lines new business quotes and start them in the CL Front End System. Input complete data as requested by Underwriting. Receive Commercial Lines new business applications/uploads/quote transfers and complete data capture. Process Commercial Lines renewals in the CL Front End System, applying renewal changes and...
Acuity Insurance Sheboygan, WI, USA Full Time
03/10/2025  
Field Claims Representative - Ohio
Acuity is seeking a Field Claims Representative to investigate and resolve Commercial and Personal Lines claims with empathy, passion, and a sense of urgency. Desired experience includes handling multiline claims, including Commercial Auto, and Litigation experience a plus. Acuity looks to our Field Claims Representatives to handle the entire claim from the investigation of a loss to the determination of coverage and liability, to disposition including litigation if necessary. Candidates residing in or willing to relocate to Columbus, Canton, or Akron preferred. ESSENTIAL FUNCTIONS: Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment. Completes a thorough investigation to determine coverage, assess liability and evaluate damages. Conducts investigations and provides customer follow-up in person.  Evaluates, revises or recommends reserve changes. Inspects and determines property...
Acuity Insurance Full Time
03/06/2025  
Systems Engineer - Open Systems (ECM)
Acuity is seeking a Systems Engineer - Open Systems (ECM) to research, organize, implement, control and maintain hardware, software and network sub-systems and components per project assignment, while designing interface routines to enhance systems software, improving overall performance and providing transparent functions to the users. The Systems Engineer will address problems expeditiously, utilizing circumventions when applicable (prior to resolution) to minimize system outages. ESSENTIAL FUNCTIONS: Test new software products and releases as well as hardware devices. Assist in establishing standards and trouble reporting procedures. Assist in system performance monitoring, reporting and tuning. Assist in the integration of multiple hardware platforms. Participate in the Disaster Recovery plan and rehearsals. Design new or revised architectures to include the software, hardware, and communications to support the total requirements and provide for present and...
Acuity Insurance Sheboygan, WI, USA Full Time
03/06/2025  
Systems Engineer - Open Systems (Desktop)
Acuity is seeking a Systems Engineer - Open Systems (Desktop) to research, organize, implement, control and maintain hardware, software and network sub-systems and components per project assignment, while designing interface routines to enhance systems software, improving overall performance and providing transparent functions to the users. The Systems Engineer will address problems expeditiously, utilizing circumventions when applicable (prior to resolution) to minimize system outages. ESSENTIAL FUNCTIONS: Test new software products and releases as well as hardware devices. Assist in establishing standards and trouble reporting procedures. Assist in system performance monitoring, reporting and tuning. Assist in the integration of multiple hardware platforms. Participate in the Disaster Recovery plan and rehearsals. Design new or revised architectures to include the software, hardware, and communications to support the total requirements and provide for present...
Acuity Insurance Sheboygan, WI, USA Full Time
02/25/2025  
Building & Grounds Intern
Acuity is seeking a Building & Grounds intern to assist with building and grounds maintenance for Acuity properties. ESSENTIAL FUNCTIONS: Performs general building maintenance / custodial tasks including cleaning, painting, and preventative maintenance. Maintains grounds including mowing, fertilizing, watering, turf repair, mulching, and pruning. Plants, fertilizes, weeds and waters annual flowers. Performs landscape construction projects including planting and transplanting trees, shrubs, and perennials. Cleans and places interior silk plants and galleria displays. Shovels snow. Sets up and takes down special events including the Acuity Health Challenge, Acuity FunFest and Town Hall venues. Regular and predictable attendance. Performs other duties as assigned. EXPERIENCE: Building and landscape maintenance experience preferred. EDUCATION: High School diploma preferred. OTHER QUALIFICATIONS: Takes initiative. Understands...
Acuity Insurance Sheboygan, WI, USA Part Time
02/07/2025  
Computer Operator
Acuity is seeking a Computer Operator to handle the operation of the computer and all peripheral equipment so as to assure optimum throughput of both online and batch jobs. This person will be required to work 3rd shift hours (Monday-Friday 11pm-7am). They will also be responsible for building security of corporate headquarters on occasional weekends. ESSENTIAL FUNCTIONS: Operate the system hardware. Knowledge of computer hardware and software including, but not limited to, MVS mainframe, Zeke/Zena scheduling, Xerox Highspeed printers. Monitor system performance to assure compliance with uptime standards. Check results of processed jobs. Contact proper personnel to assist in software or hardware problem resolution. Follow the batch processing schedule and document the successful/unsuccessful completion of events. Work with Tech Support on fixing system related problems. Stay current on all changes to both hardware and software. Deliver...
Acuity Insurance Sheboygan, WI, USA Full Time
02/04/2025  
Associate Actuary/Actuary
Acuity is seeking an Associate Actuary or Actuary focused on workers compensation, to prepare and present rating proposals relative to pricing various lines of insurance. The Analyst will develop management information for pricing, planning and forecasting including reports, graphics, analytics, and model results, while analyzing company experience, bureau changes, and industry/economic trends. ESSENTIAL FUNCTIONS: Associate Actuary: Develop rate level indications for various lines. Perform rate level analysis by coverage, line, state and other relevant factors. Perform forecasting analysis. Review and prepare analysis and reports on bureau rate changes. Perform special studies and research. Assist in the design of new and revised reports, proposals based on analysis of these reports. Assists in the development of Actuarial Analysts where needed.  Regular and predictable attendance. Active participating in the Actuarial Education Program. Represent...
Acuity Insurance Full Time
02/03/2025  
Systems Engineer - Open Systems (Infrastructure)
Acuity is seeking a Systems Engineer on the infrastructure team. The engineer will be responsible for design, build and maintenance of all server hardware, operating systems, storage and data protection systems. This team manages our virtualization environment, all storage systems, CICD, Containers, backup and recovery as well as disaster recovery operations. We work closely with all engineers and application developers as needed to meet Acuity’s Infrastructure needs. Specific skills: Deep Operating Systems expertise, Container experience and orchestration, CICD expertise related to Packaging and distribution, Configuration management, playbook scripting and pipelines. ESSENTIAL FUNCTIONS: Provide support and maintenance for distributed or open systems servers. Provide support and maintenance for all virtualization of servers. Provide support and maintenance for AIX, Linux, Microsoft Windows operating systems. Provide support and maintenance for data replication...
Acuity Insurance Sheboygan, WI, USA Full Time