DESCRIPTION: The QA Architect is the strategic visionary for the Quality Assurance organization, responsible for defining the future of quality engineering, testing practices, and QA governance across the enterprise. In partnership with the QA Manager, this role establishes the QA vision, roadmap, standards, and architecture while driving innovation in automation, quality engineering, and emerging testing capabilities. The QA Architect ensures quality remains a competitive advantage by creating scalable frameworks, influencing technology strategy, and enabling teams to deliver high-quality solutions through consistent and modern QA practices.  RESPONSIBILITIES: Develop and execute a comprehensive QA strategy across all facets of Information Technology  Establish standardized QA processes, tools, and metrics across all product lines.  Partner with third-party vendors and suppliers to ensure external deliverables meet internal quality standards...

Lead, develop, and oversee the day-to-day operations of SECURA’s Service Center, ensuring efficient delivery of technical services, expanding our agency footprint, and leading a team to meet operational and customer service goals. RESPONSIBILITIES:    Directly lead and manage a team of Service Center Specialists, including performance evaluations and accountability, coaching and training, scheduling, and fostering and maintaining an effective and positive team environment Act as a technical and informational resource for questions and projects Maintain strong agency relationships and keep agents up-to-date with monthly reports, open communication and special circumstances regarding their customers Maintain strong relationships and communication with Sales and Underwriting Teams to provide avenues for growth and improvement Track KPIs such as call resolution and average handle time.  Implement strategies to continuously improve productivity Handle escalated client...

This position is responsible for reconciling daily billing transactions, following up on billing issues, handling collections, and resolving complaints. Additionally, it involves answering questions related to agency and direct-billed items and delivering exceptional customer service to our agents and insureds. This role is a long-term temporary position with an approximate duration of 12-14 months. This is a hybrid role, with the associate required to be in the office 2-3 days per week. RESPONSIBILITIES: Timely processing of daily, weekly, and monthly reconciliation reports Logged into an ACD call group answering and responding to a variety of inquiries relating to billing questions and disputes Partner with IT to identify and correct billing system transactional errors on a timely basis Achieve a high degree of customer satisfaction for internal and external billing inquiries Provide understanding, interpretation, and communication on the financial...

As an Intern on the Human Resources team, you will gain hands-on experience supporting payroll administration and a variety of HR operations. Your primary focus will be assisting with accurate and timely payroll processing, reviewing timekeeping information, maintaining records, and responding to routine payroll questions. You will also support HR projects and day-to-day activities based on team and business needs. This opportunity offers practical learning, collaboration with experienced HR professionals, and exposure to multiple areas of Human Resources.  This is a year-round internship; during the school year, this position is part-time (approximately 15-20 hours per week) based on your class schedule and our company’s business hours, which are Monday through Friday, 8:00 a.m. to 4:30 p.m. During the summer and school breaks, the position may flex up to 40 hours per week.  RESPONSIBILITIES:   Assist with preparing and processing payroll data in accordance with...

We are looking for a motivated Claims Appraisal Services Intern to join our team. This internship offers a unique opportunity to gain hands-on experience in reviewing, writing, and approving auto physical damage estimates, assisting with subrogation demands, and communicating with repair shops regarding repair and supplemental damages. Ideal candidates will have a keen interest in automotive systems and a desire to learn and grow in the field.   Throughout the school year, this position is part-time 20 hours per week based on class schedule and our company’s business hours, which are Monday through Friday, 8 a.m. to 4:30 p.m. This would be an 18-month internship opportunity while the student is enrolled in a college program. During the summer and breaks, the position can be 40 hours per week.     RESPONSIBILITIES:   Review, write and approve auto physical damage estimates   Assists in reviewing photos and estimates from subrogation demands...

The Information Security Engineer is responsible for designing, implementing, and maintaining the technical safeguards that protect the organization’s systems, networks, and data. This role involves evaluating security technologies, responding to incidents, and collaborating with IT and business teams to ensure secure architecture and operations. The engineer plays a key role in proactively enhancing the organization’s overall security posture. This is a hybrid role, with the associate required to be in the office 3 days per week.   RESPONSIBILITIES: Configure, implement, monitor, and support security software/systems that will help ensure compliance with policies and procedures. This may include but is not limited to SIEM, Next Gen Firewall Management, Multi-Factor Authentication, Identity Management, Internal/External Certificate Authority, Network Access Control, Cloud access controls, Vulnerability Management, AppDev security and monitoring, etc Assists with the...

This position serves as a senior technical contributor within the IT Infrastructure team, responsible for designing, implementing, and evolving enterprise infrastructure platforms that support the organization's strategic objectives. The role balances architecture, automation, operational excellence, and modernization initiatives to ensure technology services remain secure, scalable, resilient, and reliable. This role is expected to independently lead infrastructure initiatives, drive technical designs, oversee disaster recovery readiness, mentor peers, and contribute to long-term infrastructure strategy.    As a Senior Infrastructure Engineer, you will provide expert-level leadership across cloud and hybrid infrastructure environments, with a primary focus on Microsoft Azure, Infrastructure as Code, and automation. You will solve complex technical challenges with minimal direction, influence architectural decisions, and partner with technical and business stakeholders to...

DESCRIPTION: This position is a 3-month internship for summer 2027. The Actuarial/Data Science Intern will work closely with SECURA’s actuarial team to complete work products supporting rate reviews, competitive analyses, modeling, and business reports tailored to meet the needs of our internal customers. This experience will afford the Actuarial/Data Science Intern opportunities to receive valuable Actuarial/Data Science training, gain professional experience in a business setting, and learn first-hand about the role Actuarial Science and Data Science play in the property and casualty insurance industry. This position will be an in-office role located in Neenah, WI. RESPONSIBILITIES: Assist in preparing support data used in the rate review process for commercial, specialty, agribusiness and farm lines Apply current ratemaking methodologies to develop rate indications Assist in conducting strategic research and peer company analyses using a variety of...