02/13/2025
As an IT Service Desk Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and remote associates which may include users of all types and skill levels. Responsibilities may also include hardware procurement and provisioning, asset management, mentoring, hardware and software testing and as well as more advanced troubleshooting and support.
RESPONSIBILITIES:
Provide excellent customer service and Level 1 technical support as a member of our Service Desk team.
Serving as the initial point of contact within our IT Department, you will gather and analyze information about the reported issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem.
Participate in the rollout and training of new technology solutions.
Leverage and create Knowledge Base articles and SOP to resolve known...
SECURA Insurance Companies
Neenah, WI, USA
Full Time