Overview The Assistant Vice President, Client Services is responsible for establishing the strategic direction and operational execution of Client Services. This role leads the development and delivery of service initiatives designed to enhance the end-to-end client experience for AmTrust’s TPA, MGA, and broker partners across the full lifecycle of the relationship, with emphasis on Renters and Travel insurance.   This role oversees client experience and service-related activities including policy issuance and changes, terminations, regulatory coordination and reporting, licensing and appointments, adherence to contractual service requirements, frontline issue resolution for agencies and insureds, and assisting Business Development and Account Management teams throughout the customer lifecycle. The VP will lead and develop a high-performing team focused on driving client loyalty, improving operational efficiency, and accelerating speed to market while...

Overview The Lead Claim Examiner is responsible for prompt and efficient investigation, evaluation and settlement or declination of insurance claims through effective research, negotiation and interaction with insureds, claimants and medical providers. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of AmTrust and the Claims organization. Responsibilities Follows AmTrust policies and procedures in managing claims. Investigates the claim and coverage by making timely and appropriate contact with involved or interested parties including but not limited to the insured, claimant, witnesses and medical providers. Evaluates, establishes, maintains and adjusts reserves based on fact, company standard and experience. Skillfully negotiates claims, turning adverse perspectives into quick resolution. Gains trust of other parties to negotiations and demonstrates good sense of timing....

Overview Underwrites individual risk for acceptability, pricing, coverage, terms and conditions for nonprofits by developing, analyzing and evaluating information with a high level of authority. Achieves production and loss ratio goals with assigned agents / brokers by reviewing and analyzing claims, loss history and taking appropriate action on accounts. Exercises a high level of authority and judgment with minimal direction.  Fosters positive business relationships with co-workers, agents, and brokers.  Responsible for research, development and presentation of new classes of business including market viability, forms development, and manuals. Assists the manager with department strategies and employee coaching and development, and mentors underwriters at all levels. Responsibilities Underwrite and maintain a profitable standing of nonprofit middle market accounts in the assigned territory. Foster positive business...

Overview The Business Systems Analyst serves as a strategic partner, leading the alignment of complex business needs with advanced IT solutions. In this senior capacity, the BSA II takes ownership of eliciting, analyzing, validating, and managing the comprehensive requirements of diverse stakeholders, including executive leadership, customers, and end users. The analyst not only drives collaboration between stakeholders and technical teams but also ensures that system solutions support and advance organizational strategy.   Responsibilities Serve as the lead liaison between executive stakeholders and IT teams, ensuring strategic alignment throughout the project lifecycle. Translate complex business requirements into functional specifications for commercial insurance systems. Provide subject matter expertise and strategic guidance across assigned domains and initiatives. Collaborate with cross-functional teams to manage...

Overview This position will adhere to a hybrid schedule in our Cleveland, OH office.   The Employee Experience Director is a strategic experience leader responsible for designing and delivering enterprise-wide internal communications and events that strengthen alignment, belonging, and connection across the organization. This role plays a critical part in bringing the Employee Experience strategy to life through compelling storytelling, executive visibility, and thoughtfully designed employee moments that matter to support belonging, connection, growth, and giving back.   This position leads high-impact experiences such as Executive Committee town halls, leadership forums, and multi-site office visits, ensuring consistent, authentic communication between senior leaders and employees globally. The role partners closely with Employee Experience, Learning, Inclusion & Belonging, Employee Networks, and business leaders to create communications and...

Overview About AmTrust National Title Insurance Company AmTrust National Title Insurance Company is a trusted national provider of title insurance and real estate solutions. Backed by strong financial stability and a culture focused on service, innovation, and long‑term partnerships, AmTrust is committed to supporting title agencies with the tools, expertise, and relationships they need to succeed in a competitive marketplace.   Position Summary AmTrust National Title Insurance Company is seeking a highly motivated Agency Sales Representative to support and expand our agency network across Texas. This field‑based role is responsible for business development, agency relationship management, and market expansion, with a strong focus on increasing wallet share, strengthening existing partnerships, and developing new agency relationships. This opportunity is ideal for an experienced title insurance sales professional who excels at consultative...

Overview AmTrust Financial Services, Inc., a growing commercial insurance holding company, has an immediate need for a Sr. Commercial Title Examiner to work in our Houston, Austin, or Dallas location. Responsibilities · Abstract and analyze chain of title from Patent to present. · Perform online searches from title plants, online search systems as well as county sites. · Perform title examination to determine ownership, restrictions, encumbrances as well as deed plot to ensure property closure. · Abstract and examine residential, acreage, builder, commercial and energy properties. · Identify, report and resolve title gaps or issues. · Prepare title reports, commitments and proformas based on procedural guidelines. · Work with underwriter to ensure working within underwriting and company guidelines. · Train and mentor subordinate staff as needed. · Other duties as assigned....

Overview Amtrust Financial Services, a fast-growing commercial insurance company, is seeking a Senior Claim Specialist within our Construction Defect division. The successful candidate will directly handle Construction related claims. The successful candidate will evaluate coverage issues and risk transfer opportunities as well as ensuring appropriate investigation of the underlying facts and circumstances is carried out, proper experts are retained and utilized where necessary, selection and utilization of counsel is appropriate, and proper negotiation strategy is employed. This position reports to a line of business executive.   This role follows a hybrid work model , requiring 4 days per week on‑site and 1 day remote . To support team collaboration and business needs, preference will be given to candidates who can work in a hybrid capacity from one of our approved office locations listed below. Eligible Office Locations Ohio:...

Overview AmTrust Financial Services, a fast-growing commercial insurance company, has an immediate need for a Construction Defect Claims Director. This position requires previous supervisory experience. This position will supervise a team of adjusters.  Supervision duties include the technical development of the adjusters and their claim files which includes, coverage, liability investigation, development and evaluation of damages, settlement strategy and litigation management.  These claims arise in various jurisdictions throughout the country and, as such, experience and adjusters’ license in multiple jurisdictions is required. This position will also have personnel administration responsibilities for the adjusters under their supervision. This position will assist on various special projects as needed.   This role follows a hybrid work model , requiring 4 days per week on‑site and 1 day remote . To support team collaboration and business needs,...

Overview The Vice President of Strategic Partnerships will lead and scale a high-performing organization responsible for managing and executing strategic client relationships across Travel, Renters, Event & Ticket insurance, and emerging lines of business. This role has dual accountability for strategic client leadership and operational excellence, ensuring both the growth and flawless execution of our most important accounts.   In addition to leading the Strategic Account Executive team, this role oversees the Client Operations team, which is responsible for the technical and operational execution of client accounts. The VP will ensure tight coordination between strategy and execution—partnering closely with internal teams to maintain accurate data, compliant documentation, and seamless delivery across systems and workflows. This leader will operate as both a strategic advisor to clients and an internal orchestrator—aligning Sales, Underwriting,...

Overview Reporting to the Head of Business Development, AmTrust Insurance, the Vice President of Business Development is responsible for carrying out the sales functions and goals of AmTrust North America, with a focus on assigned National Agency relationships. AmTrust North America is a $6B Commercial Lines, Cyber, E&S brokerage, Executive, and Program carrier.   This position will work with current and prospective national partners to identify opportunities to expand our trading relationships, then collaborate with various internal and external stakeholders to create solutions and ensure a smooth sales process. In addition to work on prospecting and onboarding new relationships, the individual will also work on an on-going basis with the balance of the team to engage with and service evolving needs of existing client relationships. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust...

Overview As a Zonal Vice President of Workers’ Compensation Claims, you will be responsible for leading a team of 150+ claim professionals responsible for adjudicating claims throughout the Northeastern United States. Delivery of optimal technical outcomes and customer experience will require strong knowledge of industry best practices in claim investigation, disability management, litigation management, medical management, and claim evaluation and resolution. Requires strong knowledge of cross functional support groups and the ability to work in partnership with them to include Managed Care, Legal, SIU, Operations and Analytics. Additional responsibilities include resource planning, talent selection and development, regulatory compliance and the ability to use data, analysis and improvement plans to deliver corporate goals and objectives.or   This position will require hybrid attendance 4 days per week in an AmTrust claim location, ideally in the...

Overview Are you intrigued by exploring the ways that insurance can help business’ flourish? As a Customer Service Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional. You will answer questions about our products and services, enhancing business owners’ abilities to manage their insurance needs as they’ve come to expect from AmTrust Financial. Is this where you want to begin your career with AmTrust Financial, or where you want to end up? Either way, we’re committed to helping employees explore their potential.   The successful candidate will be responsible for answering incoming questions via phone, email, and chat.  Provide resolutions by utilizing company policies and product knowledge while making quick and accurate decisions.  Achieve performance targets such as quality, service level, attendance, and customer satisfaction.   *This role will be relocating to to Mayfield Tentatively December 2026*...

Overview AmTrust Financial Services, a fast growing commercial insurance company, has a need for a Telephonic Medical Case Manager, RN.   PRIMARY PURPOSE:  To provide comprehensive quality telephonic case management to proactively drive a medically appropriate return to work through engagement with the injured employee, provider and employer.  Our nurses will be empathetic informative medical resources for our injured employees and they will partner with our adjusters to develop a personalized holistic approach for each claim.  These responsibilities may include utilization review, pharmacy oversight and care coordination.   This position is hybrid out of Irvine, CA, Scottsdale, AZ or Salt Lake City, UT.  Responsibilities Uses clinical/nursing skills to determine whether all aspects of a patient’s care, at every level, are medically necessary and appropriately delivered. Perform Utilization Review activities...

Overview Responsible for the prompt and efficient examination, investigation and settlement or declination of insurance claims through effective research, negotiation and interaction with insureds and claimants, ensuring that company resources are utilized in a cost effective manner in the process. Responsibilities Thoroughly investigating workers’ compensation claims by contacting injured workers, medical providers, and employer representatives. Determining if claims are valid under applicable workers’ comp statutes. Communicating with medical providers to develop and authorize appropriate treatment plans. Reviewing and analyzing medical bills to confirm charges and treatment are workers’ comp injury-related and in accordance with the treatment plan. Ensuring payments for medical bills and income replacement are remitted on a timely basis in accordance with applicable fee schedules and statute Answer questions...

Overview AmTrust Financial Services, a fast growing commercial insurance company, has a need for a Telephonic Medical Case Manager, RN.   PRIMARY PURPOSE:  To provide comprehensive quality telephonic case management to proactively drive a medically appropriate return to work through engagement with the injured employee, provider and employer.  Our nurses will be empathetic informative medical resources for our injured employees and they will partner with our adjusters to develop a personalized holistic approach for each claim.  These responsibilities may include utilization review, pharmacy oversight and care coordination.  Responsibilities Uses clinical/nursing skills to determine whether all aspects of a patient’s care, at every level, are medically necessary and appropriately delivered. Perform Utilization Review activities prospectively, concurrently or retrospectively in accordance with the appropriate...

Overview AmTrust Financial Services, a fast growing commercial insurance company, has a need for a Telephonic Medical Case Manager, RN.   PRIMARY PURPOSE:  To provide comprehensive quality telephonic case management to proactively drive a medically appropriate return to work through engagement with the injured employee, provider and employer.  Our nurses will be empathetic informative medical resources for our injured employees and they will partner with our adjusters to develop a personalized holistic approach for each claim.  These responsibilities may include utilization review, pharmacy oversight and care coordination.   This position is hybrid out of Las Vegas - 4 days onsite and 1 remote. Responsibilities Uses clinical/nursing skills to determine whether all aspects of a patient’s care, at every level, are medically necessary and appropriately delivered. Perform Utilization Review activities...

Overview AmTrust Financial Services, a fast growing commercial insurance company, has a need for a Telephonic Medical Case Manager, RN.   PRIMARY PURPOSE: To provide comprehensive quality telephonic case management to proactively drive a medically appropriate return to work through engagement with the injured employee, provider and employer.  Our nurses will be empathetic informative medical resources for our injured employees and they will partner with our adjusters to develop a personalized holistic approach for each claim.  These responsibilities may include utilization review, pharmacy oversight and care coordination.    This position will be hybrid out of Maitland, FL or Boca Raton, FL office.  Responsibilities Uses clinical/nursing skills to determine whether all aspects of a patient’s care, at every level, are medically necessary and appropriately delivered. Perform Utilization Review activities prospectively,...

Overview AmTrust Financial Services, a fast growing commercial insurance company, has a need for a Telephonic Medical Case Manager, RN.   PRIMARY PURPOSE: To provide comprehensive quality telephonic case management to proactively drive a medically appropriate return to work through engagement with the injured employee, provider and employer.  Our nurses will be empathetic informative medical resources for our injured employees and they will partner with our adjusters to develop a personalized holistic approach for each claim.  These responsibilities may include utilization review, pharmacy oversight and care coordination.    This position will be hybrid out of our Alpharetta, GA or Dallas, TX office. Responsibilities Uses clinical/nursing skills to determine whether all aspects of a patient’s care, at every level, are medically necessary and appropriately delivered. Perform Utilization Review activities prospectively,...

Overview AmTrust Financial Services, a fast growing commercial insurance company, has a need for a Telephonic Medical Case Manager, RN.   PRIMARY PURPOSE:  To provide comprehensive quality telephonic case management to proactively drive a medically appropriate return to work through engagement with the injured employee, provider and employer.  Our nurses will be empathetic informative medical resources for our injured employees and they will partner with our adjusters to develop a personalized holistic approach for each claim.  These responsibilities may include utilization review, pharmacy oversight and care coordination.   This position is hybrid out of Irvine, CA, Scottsdale, AZ or Salt Lake City, UT.  Responsibilities Uses clinical/nursing skills to determine whether all aspects of a patient’s care, at every level, are medically necessary and appropriately delivered. Perform Utilization Review activities...