The Cross Family of Agencies welcomes you. We need your talent and expertise. The Cross Family of Agencies welcomes you. We need your talent and expertise. We’re growing and we have an exciting career opportunity that could be the perfect fit for you! If you’re a motivated, detail-oriented, and energetic professional, passionate about delivering top-notch customer service while working independently as part of a dynamic team, we’d love to hear from you! Why Join Cross Insurance? Be part of a thriving family-owned company that’s grown from humble beginnings to one of the largest insurance providers in New England. For over 65 years, we’ve held firm to our values of integrity, dedication, and community involvement. From supporting local food banks to organizing volunteer programs, we are deeply invested in the communities we serve. About the Role: We are seeking an Account Manager with experience in Personal Lines insurance who will guide our clients through every...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Account Manager Position is located in Newburyport, MA Account Managers are primarily responsible for servicing personal lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals.  Duties of an Account Manager include but are not limited to : Maintain a Property & Casualty license along with keeping up with Continuing Education. Understanding and following the Cross Basic Procedure Manual. Understanding and following the Personal Lines Workflow Manual. Only using approved Action Codes in AMS 360. Following up and completing open suspense’s daily.   Servicing and selling personal insurance products to prospective and existing clients. Establish & maintain good working relationships with company personnel (underwriters, marketing representatives,...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Responsible for the retention, upselling and cross selling of an assigned book of HNW Personal Lines clients comprised primarily of CHUBB, Berkley One, AIG, Cincinnati and PURE accounts over $15k in premium.  Must work independently and proactively with executing all aspects of account management and servicing, handling client questions, remarketing and coverage review. **Position is posted as Hybrid but there is the possibility for fully remote for the right candidate depending on distance to Westport, CT**  Responsibilities include, but are not limited to:   Quoting on carrier sites, including application preparation, loss analysis, pre-underwriting of the risk for professional, quality new and renewal submissions.   Analyze and compare carrier quotes for proper coverage, terms and conditions in order to present the best coverage solutions to the client.  Comfortably have...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Position Summary: Local surety agency is looking for a Bond Assistant to support Account Executives and Account Managers with administrative and customer service tasks.  This position plays a key role in supporting the day-to-day operations of our surety bond department.  The bond assistant will be responsible for processing bond requests and maintaining client records.  The ideal candidate is detail-oriented, organized and comfortable working in a fast-paced environment where accuracy and responsiveness are essential.  Key Responsibilities: Assisting existing bond processors with daily needs Preparing and processing new bond requests using agency or carrier systems Processing endorsements and cancellations Reviewing bonds for completeness and accuracy Communicating with clients, underwriters and internal staff to obtain required information and documentation to support bond...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Position Title :  Commercial Lines Producer Corcoran and Havlin has an opening in our Wellesley MA location for an experienced Commercial Lines Producer. Corcoran and Havlin is a proud member of Cross Insurance. If you are looking for a company with opportunities to grow your carrier, we are the Agency for you! Basic Duties & Responsibilities . Identify, solicit, analyze, and generate Commercial Lines sales for the company Participate in the development of an annual sales marketing plan to meet annual sales goals Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business generated or assigned. Identify prospect and existing client exposures, make appropriate coverage and product recommendations, and customize insurance programs to eliminate gaps in coverage Increase sales opportunities by identifying...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Responsible for the retention, upselling and cross selling of an assigned book of Personal Lines clients comprised primarily of CHUBB, Berkley One, AIG, Cincinnati and PURE accounts over $10k in premium.  Must work independently and proactively with executing all aspects of account management and servicing, handling client questions, remarketing and coverage review. **Position is posted as Hybrid but there is the possibility for fully remote for the right candidate depending on distance to Westport, CT**  Responsibilities include, but are not limited to:   Quoting on carrier sites, including application preparation, loss analysis, pre-underwriting of the risk for professional, quality new and renewal submissions.   Analyze and compare carrier quotes for proper coverage, terms and conditions in order to present the best coverage solutions to the client.  Comfortably have...

The Cross Family of Agencies welcomes you. We need your talent and expertise. OVERVIEW We are a boutique insurance agency specializing in affluent and highly successful clientele.  We are looking for an Account Specialist to create long-term, trusting relationships with our highly successful clientele.  The Account Specialist's role is to oversee a portfolio of assigned customers, including middle market and high net worth.  The primary function of this position is to meet the overall insurance needs of our customers. In this role, you will liaise with our internal teams and our partner companies to provide prompt, accurate, timely and courteous service to our clients, as well as maintain a positive customer experience.  If you are familiar with insurance agency management systems, have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will enjoy a fast-paced environment while keeping our...

The Cross Family of Agencies welcomes you. We need your talent and expertise. CL Risk Placement Director's Primary Functions Accountable for service of a select number of Corcoran & Havlin’s large commercial accounts Coordinate certain placements of new business with insurance carriers and leads quote negotiations with underwriters Assist in maintaining relationships with insurance carriers and wholesalers Participate and implement projects as assigned by senior management Organize renewal meetings for agency Producers Minimum of 5 years of Commercial Lines experience on the insurance agency side and experience handling larger commercial accounts. (10 years overall experience in the insurance industry is best).   The candidate must be strong from a technical standpoint  (knowing policy forms, lines of coverage). CPCU or CIC designations preferred.   The Risk Placement Director works with Producers in the agency in strategizing the best carrier fit...

The Cross Family of Agencies welcomes you. We need your talent and expertise. TITLE:                       Senior Account Service Representative                      DIVISION:                 EMPLOYEE BENEFITS – Boston REPORTS TO:         VP of Client Services STATUS:                  FULL-TIME; EXEMPT; NON-REMOTE                                                                     POSITION PURPOSE Foster long-term relationships between Cross clients and their employees. Develop and maintain a positive relationship and rapport with each insurance carrier to satisfy our clients’ needs and facilitate the processing of business. Build solid partnership with Producers, Account Executives and Account Managers. Make a positive contribution to the overall success of the Wakefield/Newburyport Cross EB Team.                                                                       RESPONSIBILITIES ESSENTIAL FUNCTIONS: Assist...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Primarily responsible for acceptance of client payments, processing of same on the agency management system and preparing the daily bank deposit and reporting forms. Screening and distributing calls as a member of incoming call group. Back up to receptionist, greeting clients, visitors, vendors and marketing reps and appropriately advising associates as applicable. Prepare daily shipping of USPS Priority, FedEx and UPS. Gather and prepare outgoing daily mail. Process FedEx and UPS payments per terms. Other assignments as needed. Compensation: The base salary range for this role is $18.00–$20.00 hourly.  Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.

The Cross Family of Agencies welcomes you. We need your talent and expertise. Position Requirements: High school graduate required; BA/BS degree or relevant experience preferred. Self- motivated with the ability to work independently in a fast-paced environment with minimal supervision is necessary. Excellent customer services skills are important. There will be frequent interactions with employers and employees requesting leave.  The claim’s handler will need to interact with employers and their employees requesting leave benefits in a prompt, courteous, professional manner. Accurate claims adjudication by assessing all relevant information to determine compensability. The applicant will be expected to make decisions whether the leave request should be paid or denied in a timely fashion and communicate same to the appropriate parties.  If benefits are due, the applicant will be expected to calculate the accurate benefit payment and notify the...

The Cross Family of Agencies welcomes you. We need your talent and expertise. OVERVIEW We are a boutique insurance agency specializing in affluent and highly successful clientele.  We are looking for an Account Specialist to create long-term, trusting relationships with our highly successful clientele.  The Account Specialist's role is to oversee a portfolio of assigned customers.  The primary function of this position is to meet the overall insurance needs of our customers. In this role, you will liaise with our internal teams and our partner companies to provide prompt, accurate, timely and courteous service to our clients, as well as maintain a positive customer experience.  If you are familiar with insurance agency management systems, have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will enjoy a fast-paced environment while keeping our clients satisfied and engaged....

The Cross Family of Agencies welcomes you. We need your talent and expertise. Regional Sales Representative Regional Sales Representative agents are primarily responsible for receiving & selling incoming new commercial lines business while creating and maintaining strong relationships with customers, underwriters, and other industry professionals. The secondary responsibility is to utilize knowledge and experience to assist Commercial Lines Producers with placing new business.     Duties of a Regional Sales Representative include but are not limited to : Maintain a Property & Casualty license along with keeping up with Continuing Education. Understanding and following the Cross Basic Procedure Manual. Understanding and following the Commercial Lines Workflow Manual. Meeting annual sales goal. Following up and completing open suspense’s daily.  Using carrier websites proficiently to generate accurate quotes. Selling commercial insurance...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Job Title: Senior Claim Representative Summary The Senior Claim Representative is a high-impact leadership role responsible for the end-to-end strategic execution of the agency’s claims handling process. This position serves as a critical client advocate, providing technical oversight for large and complex P&C claims (Property, Liability, Workers’ Comp, Automobile, and Professional Lines). You will be part of a dedicated two-person claim team to ensure prompt, fair resolutions while acting as the primary technical liaison between clients, account managers, and insurance carriers to minimize total cost of risk. Essential Duties and Responsibilities Strategic Advocacy & Settlement:  Coordinate the settlement process for complex claims, advocating for clients on coverage denials, Reservation of Rights letters, and high-exposure settlements. Operational Excellence:...

The Cross Family of Agencies welcomes you. We need your talent and expertise. We currently have an opportunity for an Account Manager to join our Personal Lines team in our Portland, ME Office   The selected employee will provide quality service to assigned personal insurance accounts. Specific Responsibilities Review and analyze personal accounts for coverage, limits, etc., and make appropriate recommendations to clients. Develop and maintain relationships with clients to ensure that all service needs are met. Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals. Gather information from clients and prepare applications regarding new and/or renewal coverage. Prepare policy quotes based on client’s needs, rates and coverages. Prepare all transactions for assigned accounts, i.e. applications, invoices, forms. Maintain the accuracy of data in the agency management system. May handle...

The Cross Family of Agencies welcomes you. We need your talent and expertise. The Cross Family of Agencies welcomes you. We need your talent and expertise. Account Managers are primarily responsible for servicing policies (new and renewal) for commercial customers of Cross Insurance, while creating and maintaining strong relationships with customers, underwriters and other professionals.  Duties of an Account Manager include, but are not limited to: Understand the daily business operations and basic exposures of our customers. Adhere to the Cross Procedure Manual as well as the CL WORKFLOW Manual and Timelines Respond to customer inquiries including coverage questions, requests for documentation with direction of the Account Executive/Producer Follow-up with underwriters for the timely receipt of quotes.   Respond to requests from underwriters. Meet with AE/Producer monthly to review marketing instructions. Prepare Renewal proposals Collect...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Account Manager Account Managers are primarily responsible for servicing personal lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals.  Duties of an Account Manager include but are not limited to : Maintain a Property & Casualty license along with keeping up with Continuing Education. Understanding and following the Cross Basic Procedure Manual. Understanding and following the Personal Lines Workflow Manual. Only using approved Action Codes in AMS 360. Following up and completing open suspense’s daily.   Servicing and selling personal insurance products to prospective and existing clients. Establish & maintain good working relationships with company personnel (underwriters, marketing representatives, companies service center, and claims...

The Cross Family of Agencies welcomes you. We need your talent and expertise. We need your talent and expertise to fill a Personal Lines Processor role in our Manchester, NH office . Why this position is so important: You’re the backbone and primary support for our Personal Lines Producers and Account Managers. Your attention to detail not only supports others, but ensures that our clients get the right coverage, the first time. You’ll also learn more about Personal Lines to grow your career at Cross! Responsibilities include but are not limited to: Completing and processing daily download reports to include reviewing all transactions for accuracy. Invoicing all types of download transactions. Effective daily management of suspense activities and using correct coding in AMS. Clear and accurate documentation of activities within set guidelines. Auditing files to ensure correct workflow has been completed accurately (quote sheets, signed applications,...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Account Managers are primarily responsible for servicing small commercial lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals.  Duties of an Account Manager include but are not limited to : Maintain a Property & Casualty license along with keeping up with Continuing Education. Understanding and following the Cross Basic Procedure Manual. Understanding and following the Small Commercial Lines Workflow Manual. Only using approved Action Codes in AMS 360. Following up and completing open suspense’s daily. Keeping accurate notation and documentation in the agency management system.   Servicing and selling commercial insurance products to prospective and existing clients. Establish & maintain good working relationships with company personnel (underwriters, marketing...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Full Job Description Commercial Lines Account Manager Account Managers   are primarily responsible for servicing Commercial lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals. Duties of an   Account Manager   include   but are not limited to : Maintain a Property & Casualty license along with keeping up with Continuing Education. Understanding and following the Cross Basic Procedure Manual. Understanding and following the Commercial Lines Workflow Manual. Following up and completing open suspense’s daily. Servicing and selling insurance products to prospective and existing clients. Establish & maintain good working relationships with company personnel (underwriters, marketing representatives, companies service center, and claims representatives). Providing quality...