The Cross Family of Agencies welcomes you. We need your talent and expertise. Job Title: Claims Advocate  Location: Manchester, NH   Cross Insurance welcomes you. We need your talent and expertise. We believe claims handling is where trust is earned. We’re looking for a Claims Advocate to join our close-knit claims team.   Position Summary  When our clients experience a loss, they rely on our knowledgeable, steady professionals to guide them through complex situations with clarity, empathy, and confidence. The Claims Advocate plays a vital role in coordinating and managing a full spectrum of commercial and personal lines Property & Casualty (P&C) claims (Auto, Property, Liability, Cyber and more). As part of the claims team, you will work closely with Producers, Account Managers, and insurance carriers to ensure accurate reporting, efficient handling, and strong advocacy for our clients.   What You’ll Do  Claims Advocacy:  Serve as the...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Key Responsibilities Department Leadership and Strategy Establish and lead a unified claims advocacy department serving property and casualty clients across the CT and NY region, consolidating claims support currently spread across locations into a single, consistent function. Define the department's service model, staffing structure, and operating standards in line with the region's department-led approach. Set and enforce claims workflow, documentation, and service standards within Applied Epic and AMS360. Hire, onboard, coach, and develop claims advocates and support staff across both states, building the department's talent and bench. Client Claims Advocacy Serve as the senior escalation point for complex, high-severity, and sensitive claims, personally managing the most significant matters. Advocate on behalf of insureds with carrier claims teams to drive fair, accurate, and...

The Cross Family of Agencies welcomes you. We need your talent and expertise. We currently have an opportunity for an Account Manager to join our Personal Lines team in our Portland, ME Office   The selected employee will provide quality service to assigned personal insurance accounts. Specific Responsibilities Review and analyze personal accounts for coverage, limits, etc., and make appropriate recommendations to clients. Develop and maintain relationships with clients to ensure that all service needs are met. Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals. Gather information from clients and prepare applications regarding new and/or renewal coverage. Prepare policy quotes based on client’s needs, rates and coverages. Prepare all transactions for assigned accounts, i.e. applications, invoices, forms. Maintain the accuracy of data in the agency management system. May handle...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Seeking r eliable, detail ‑ oriented   Administrative Specialist   to support our insurance agency’s day ‑ to ‑ day administrative operations. This role involves reception, vendor coordination, scheduling meetings with insurance carriers,   handle processing for commercial lines,   issuing Certificates of Insurance for commercial clients, organizing internal events (e.g. office luncheons),   tracking and ordering office supplies   and other tasks to ensure the office runs smoothly.     Key Responsibilities:   Reception & Front Desk   Greet clients, visitors, and vendors in a professional and helpful manner.   Answer, screen, and forward phone calls; manage voicemail and respond or redirect messages appropriately.   Handle incoming and outgoing correspondence (mail, PDF/email documents)....

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Producer - growing book organically Position Title :    Personal Lines Producer                    Position Summary:   The Personal Lines Producer will lead new sales initiatives, interact with existing & potential clients on a day-to-day basis, solicit personal prospects, and implement creative solutions and revenue generating plans. Job Responsibilities: Primarily generate Personal Lines leads and sales for the company.  Regularly connect with appropriate contacts for potential opportunities and increase sales on existing business. Contribute to brokerage revenue goals by promoting and selling insurance products and services Provide a high level of customer service to all clients whether on the phone, in person, via email or written correspondence Assess client needs and provide advice on appropriate coverage levels and products....

The Cross Family of Agencies welcomes you. We need your talent and expertise. Account Managers are primarily responsible for servicing small commercial lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals.  Duties of an Account Manager include but are not limited to : Maintain a Property & Casualty license along with keeping up with Continuing Education. Understanding and following the Cross Basic Procedure Manual. Understanding and following the Small Commercial Lines Workflow Manual. Only using approved Action Codes in AMS 360. Following up and completing open suspense’s daily. Keeping accurate notation and documentation in the agency management system.   Servicing and selling commercial insurance products to prospective and existing clients. Establish & maintain good working relationships with company personnel (underwriters, marketing...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Position Summary: Local surety agency is looking for a Bond Assistant to support Account Executives and Account Managers with administrative and customer service tasks.  This position plays a key role in supporting the day-to-day operations of our surety bond department.  The bond assistant will be responsible for processing bond requests and maintaining client records.  The ideal candidate is detail-oriented, organized and comfortable working in a fast-paced environment where accuracy and responsiveness are essential.  Key Responsibilities: Assisting existing bond processors with daily needs Preparing and processing new bond requests using agency or carrier systems Processing endorsements and cancellations Reviewing bonds for completeness and accuracy Communicating with clients, underwriters and internal staff to obtain required information and documentation to support bond...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Account Manager  Account Managers are primarily responsible for servicing policies (new and renewal) for commercial customers of Cross Insurance, while creating and maintaining strong relationships with customers, underwriters and other professionals.   ________________________________________ Duties of an Account Manager include, but are not limited to:  •    Understand the daily business operations and basic exposures of our customers. •    Respond to customer inquiries including coverage questions, requests for documentation with direction of the Account Executive •    Follow-up with underwriters for the timely receipt of quotes.   •    Respond to requests from underwriters. •    Produce binders for New Accounts  •    Answer questions posed by CSRs •    Facilitate audit disputes. •    Pursue prompt payment of agency bill invoices and request cancellation of policy when...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Marketing Assistant Location: Armonk, NY 10504 Job Type: Full-Time Reports To: Elizann Arizmendi/Personal Lines New Business Marketing Manager About Us Cross Private Client is a boutique Property & Casualty insurance division providing high level customized insurance solutions to individuals and families. Position Summary This role supports ongoing incoming agency referrals with new business marketing and placement while following a workflow from submission through quoting, proposal preparation, binding, and policy issuance. Key Responsibilities Prepare submissions, quotes, and proposal templates. Prepare binding documents and policy issuance. Communicate with assigned carrier underwriters. Maintain AMS60 system records, including Activity and Suspense items, in a timely manner. Adhere to outlined workflows and compliance items. Perform other duties as...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Processor A Personal Lines Processor is primarily responsible for processing documents related to personal lines insurance and providing administrative support to the Producers and Account Managers. Standard duties of a Personal Lines Processor include but are not limited to : Understanding and following the Cross Basic Procedure Manual. Understanding and following the Personal Lines Workflow Manual. Auditing transaction to ensure that the correct Action Codes are being used. Following up and completing open suspense’s daily. Running the download reports daily. Processing the download report which includes reviewing new business, endorsements, renewals, cancellations, and reinstatements for accuracy. Invoicing all types of download transactions. Mailing new business letters to clients. Entering claims acknowledgements as received. Following up on...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Account Executive This position is a client-facing role responsible for directly supporting client relationship management on a renewal book of business and building insurance programs based on client’s daily business operations and exposures. The Account Executive will also be involved with creating and assisting with new or expanded business opportunities for Cross Insurance with either existing clients or prospective clients.    Duties of a Commercial Lines Account Executive include, but are not limited to: Foster strong relationships with consistent, value-added engagement between Cross and its client. Employ technical knowledge of insurance coverages and products to develop detailed, effective, state-of-the-art insurance strategies for Cross Commercial Lines clients -renewal or new business opportunities. Manage the entire new business or renewal sales...

The Cross Family of Agencies welcomes you. We need your talent and expertise. This is a growth position for interns to learn about the insurance industry by assisting with the day-to-day technical and clerical needs Personal Lines division. Duties include, but are not limited to : Ad hoc PL projects to support sales service teams Spread sheets Email blasts Google research top support networking and growing book Assist with PL processing/billing If interested, provide training for AM role Compensation: The base salary range for this role is $20.00–$22.00 hourly.  Actual compensation will be based on factors including location, skills, experience, and internal equity.

The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Support person to provide day-to-day office support and administrative operations. This role includes receptionist coverage, mail processing, data entry assistance, general administrative functions for the team. Duties of an CL Support person include but are not limited to : Secure Property & Casualty license within 90 days of employment. Provide receptionist/front desk coverage, including greeting customers, answering and directing phone calls Assist team members with data entry as needed Support day-to-day administrative operations Maintain confidentiality of sensitive information and records Support special projects and miscellaneous administrative duties as assigned.   .Strong written, oral and phone communication skills Organize, set, and maintain priorities. Working with our certificate team issuing certificates for our clients. Perform other...

The Cross Family of Agencies welcomes you. We need your talent and expertise. We currently have an opportunity for an Account Manager to join our Personal Lines team in our Portland, ME Office   The selected employee will provide quality service to assigned personal insurance accounts. Specific Responsibilities Review and analyze personal accounts for coverage, limits, etc., and make appropriate recommendations to clients. Develop and maintain relationships with clients to ensure that all service needs are met. Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals. Gather information from clients and prepare applications regarding new and/or renewal coverage. Prepare policy quotes based on client’s needs, rates and coverages. Prepare all transactions for assigned accounts, i.e. applications, invoices, forms. Maintain the accuracy of data in the agency management system. May handle...

The Cross Family of Agencies welcomes you. We need your talent and expertise. The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Account Manager From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, Cross Insurance has grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. We’re looking for the best talent to build our team, and offer highly competitive salaries and a comprehensive benefits package that includes:  401(k) Group Life/Supplemental Life Group Dental Group Vision Group Medical Short-term/Long-term Disability Medical & Dependent Care Reimbursement Education Reimbursement Opportunities  Professional Work Environment  Paid Holidays  Continuing Education Account Managers are primarily responsible for servicing policies (new...

The Cross Family of Agencies welcomes you. We need your talent and expertise. The Claims Advocate role is multifaceted with responsibilities encompassing technical claim management, strategic loss analysis, process improvement, and strong customer service.  While the Claims Advocate is primarily responsible for management of claim issues on behalf of our clients, they are also expected to support the overall office goals regarding new business and client stewardship. The Claims Advocate is expected to assist clients with Risk Management strategies that improve the quality and consistency of claim outcome.  Specific to client engagement, the Claims Advocate will understand the needs of the client and proactively provide a service that create efficiencies, compliance, and adds value to the overall client relationship.  They will also support commercial lines customers with claim reviews, loss trend analysis and identification of loss avoidance opportunities....

The Cross Family of Agencies welcomes you. We need your talent and expertise. Qualifications Bachelor's (Preferred), High School Diploma or GED required Minimum 3 years administrative experience, preferably in Employee Benefits setting Familiarity with Employee Benefits functionality Full Job Description Benefits Administrative Assistant Cross Insurance is a full-service benefits partner offering a broad array of services for clients nationwide, with a primary focus on employee benefits in NH, VT and MA.  We currently have an exciting opportunity as a Benefits Administrative Assistant in our Manchester NH office. As the Benefits Administrative Assistant to our dedicated team you will assist in a number of administrative duties that will vary as workload requires. You will assist with TPA renewals, Compliance Document review and creation, database updates using our Salesforce client management system,  RFP generation and requests, open enrollment...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Senior Account Manager, Employee Benefits Position Purpose The Executive Senior Account Manager is primarily responsible for fostering and maintaining long-term relationships with key clients. This role will serve as the primary point of contact for escalated service issues, ensuring client satisfaction and loyalty. The Executive Senior Account Manager will also collaborate closely with various internal teams and insurance carriers to effectively meet client needs and drive business growth. Responsibilities Essential Functions: Client Relationship Management: Serve as the primary point of contact for client inquiries and escalated service issues. Foster strong relationships with clients and their employees. Proactively identify and address client needs to ensure satisfaction and loyalty. Develop mutually respectful relationships with the carriers that will allow you to...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Middle Market Account Manager  Account Managers are primarily responsible for servicing clients/prospects for commercial customers of Cross Insurance, while creating and maintaining strong relationships with customers, underwriters and other professionals. The base salary range for this role is $75,000–$110,000 annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more. Duties of a Middle Market Account Manager include, but are not limited to : Follow Large Commercial Timeline, adhere to Cross Procedure Manual and Master CL Workflow Manual Handles Large Complex Accounts (Book of Business up to $1,000,000 or more in revenue Meet with Producer/AE monthly to review...

The Cross Family of Agencies welcomes you. We need your talent and expertise. We need your talent and expertise to fill a Personal Lines Processor role in our Manchester, NH office . Why this position is so important: You’re the backbone and primary support for our Personal Lines Producers and Account Managers. Your attention to detail not only supports others, but ensures that our clients get the right coverage, the first time. You’ll also learn more about Personal Lines to grow your career at Cross! Responsibilities include but are not limited to: Completing and processing daily download reports to include reviewing all transactions for accuracy. Invoicing all types of download transactions. Effective daily management of suspense activities and using correct coding in AMS. Clear and accurate documentation of activities within set guidelines. Auditing files to ensure correct workflow has been completed accurately (quote sheets, signed applications,...