The Cross Family of Agencies welcomes you. We need your talent and expertise. Position Overview Cross Insurance is seeking a motivated and detail-oriented Claims Advocate I to join our Claims Department. This entry-level position is ideal for an individual interested in building a long-term career in the insurance industry. Claims Advocate I serves as a key resource for clients by assisting with personal and commercial insurance claims, providing exceptional customer service, and ensuring accurate claim documentation and follow-up throughout the claims process. The successful candidate will possess strong organizational skills, the ability to prioritize multiple tasks, and a commitment to delivering a positive client experience.  Position salary range is $55k to $65K. Responsibilities Receive and process incoming personal and commercial lines claims. Input claim information accurately into agency management systems and carrier portals. Document claim...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Position Overview We are seeking a dynamic, results-driven Employee Benefits Producer / Sales Executive to drive new business growth and expand our market presence. In this role, you will be responsible for identifying, prospecting, and closing new corporate accounts, offering tailored employee benefits solutions (including group health, dental, vision, life, disability, and wellness programs). The ideal candidate is a high-energy hunter with a proven track record in B2B sales, a deep understanding of the insurance landscape, and the ability to build trust with C-suite executives and HR leaders. Key Responsibilities Business Development & Prospecting: Build and maintain a robust pipeline of qualified corporate leads through cold calling, networking, community involvement, and strategic partnerships. Consultative Selling: Conduct comprehensive discovery meetings with...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Cross Insurance is seeking a motivated and detail-oriented Claims Advocate I to join our Claims Department. This entry-level position is ideal for an individual interested in building a long-term career in the insurance industry. Claims Advocate I serves as a key resource for clients by assisting with personal and commercial insurance claims, providing exceptional customer service, and ensuring accurate claim documentation and follow-up throughout the claims process. The successful candidate will possess strong organizational skills, the ability to prioritize multiple tasks, and a commitment to delivering a positive client experience.  Position salary range is $55k to $65K. Responsibilities Receive and process incoming personal and commercial lines claims. Input claim information accurately into agency management systems and carrier portals. Document claim activity, communications,...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Processor A Commercial Lines Processor is primarily responsible for processing documents related to commercial lines insurance and providing administrative support to the Producers and Account Managers. Standard duties of a Commercial Lines Processor include but are not limited to : Understanding and following the Cross Basic Procedure Manual. Understanding and following the Commercial Lines Workflow Manual. Issuing certificates and EPIs Auditing transactions to ensure that the correct Action Codes are being used. Reception duties as may be required Following up and completing open suspense’s daily. Running the download reports daily. Processing the download report which includes reviewing new business, endorsements, renewals, cancellations, and reinstatements for accuracy. Invoicing all types of download transactions. Mailing new business letters to...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Employee Benefits Account Manager Position Purpose The Employee Benefits Account Manager is primarily responsible for fostering and maintaining long-term relationships with key clients. This role will serve as the primary point of contact for escalated service issues, ensuring client satisfaction and loyalty. The Employee Benefits Account Manager will also collaborate closely with various internal teams and insurance carriers to effectively meet client needs and drive business growth. Responsibilities Essential Functions: Client Relationship Management: Serve as the primary point of contact for client inquiries and escalated service issues. Foster strong relationships with clients and their employees. Proactively identify and address client needs to ensure satisfaction and loyalty. Develop mutually respectful relationships with the carriers that will allow you to engage...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Overall: From a macro perspective this Operation Manager role we would need to focus on a person that can provide operational leadership and continuity , act as a resource to leadership and employees, workflow management, staff coordination, compliance, process improvement, while supporting the company’s overall business objectives.   Basic Position summary :  Responsible for overseeing the day-to-day operations of the branch , ensuring efficient workflows, high-quality service ,  and effective coordination within departments and upper management . Someone who can provide operational leadership and support to management and   employees while identifying opportunities to improve processes, productivity, and client service.   Key Responsibilities : Oversee Daily operations and ensure workflows are efficient and accurate Coordinate and manage administrative and operational...

The Cross Family of Agencies welcomes you. We need your talent and expertise. The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Account Manager About Us From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, Cross Insurance has grown rapidly over the past 70 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. We’re looking for the best talent to build our team, and offer highly competitive salaries and a comprehensive benefits package that includes:  Description  Account Managers are primarily responsible for servicing policies (new and renewal) for commercial customers of Cross Insurance, while creating and maintaining strong relationships with customers, underwriters and other professionals.  Duties: Understand the daily business operations and basic...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Account Manager  Account Managers are primarily responsible for servicing policies (new and renewal) for individual customers of Cross Insurance, while creating and maintaining strong relationships with customers, underwriters and other professionals.  Duties of an Account Manager include, but are not limited to: •    Understand the daily business operations and basic exposures of our customers. •    Respond to customer inquiries including coverage questions, requests for documentation with direction of the Account Executive •    Follow-up with underwriters for the timely receipt of quotes. •    Respond to requests from underwriters. •    Produce binders for New Accounts •    Answer questions posed by CSRs •    Facilitate audit disputes. •    Pursue prompt payment of agency bill invoices and request cancellation of policy when payment(s) are not received per Cross guidelines....

The Cross Family of Agencies welcomes you. We need your talent and expertise. A. SUMMARY Provides assistance and administrative support for all areas of the agency. B. POSITION FUNCTIONS Greets walk-in clients and company personnel, directing them to the appropriate department or employee. Answers phone and receives faxes and processes mail Responsible for copying functions and communicating copier maintenance requests. Programs and communicates to affected employees all new material for form letters, within 48 hours of receipt. Distributes material to the correct parties. Provide assistance as needed/requested for clerical tasks, such as setting up permanent files, etc. Performs other functions as assigned by management. Supports needs of the Laconia office departments. C. KNOWLEDGE, SKILLS AND ABILITIES Must be organized, with demonstrated skills for effective verbal and written communication. Should be familiar with and should have a good...

The Cross Family of Agencies welcomes you. We need your talent and expertise. POSITION TITLE:      Commercial Lines Assistant POSITION SUMMARY: Commercial Lines Assistant to provide administrative support which includes  reviewing policy information for accuracy, invoicing, receptionist back up duties and mail duties) and other related services as needed including various data entry activities. Applicant must be able to complete routine office tasks with strong organizational skills, attention to detail, and quality customer service.  KNOWLEDGE, SKILLS AND ABILITIES 1.        Must be organized, with demonstrated skills for effective verbal and written communication.  Should be familiar with daily business operations and have time management skills. 2.        Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs, including but not limited to Microsoft Word and Excel. 3.        Essential...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Member of incoming call group which responds to and distributes incoming calls to the respective departments / employees. Member of the Zendesk ticket system:                Responding to ticket requests as assigned by the coordinator                Responding to carrier requests for agent and agency licenses as assigned by the licensing and contracting coordinator.                Support for:    Agent Terminations of logins and appointments    Resolve appointment and login issues    New and existing agent appointment and login requests Compensation: The base salary range for this role is $18–$22 hourly.  Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.

The Cross Family of Agencies welcomes you. We need your talent and expertise. Position Title :  Commercial Lines Producer Corcoran and Havlin has an opening in our Wellesley MA location for an experienced Commercial Lines Producer. Corcoran and Havlin is a proud member of Cross Insurance. If you are looking for a company with opportunities to grow your carrier, we are the Agency for you! **Unique Opportunity** This position offers a unique opportunity for an experienced Middle-Market Commercial Lines Producer to inherit an established book of business from a retiring producer, providing immediate renewal income, while continuing to build and grow their own book of business. Basic Duties & Responsibilities . Identify, solicit, analyze, and generate Commercial Lines sales for the company Participate in the development of an annual sales marketing plan to meet annual sales goals Regularly connect with appropriate business contacts for potential...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Responsible for the retention, upselling and cross selling of an assigned book of Personal Lines business   for accounts under $ 15 k in premium .  Must work independently and proactively with managing all aspects of account management and servicing, handling client questions, requests, and coverage review .      **Position is posted as Hybrid but there is the possibility for full remote for the right candidate depending on distance to/from Westport, CT**     Duties of a   Personal Lines   Middle Market   Account Manager   include   but are not limited to :     Responsible for marketing submissions to carriers, including application preparation, loss analysis, pre-underwriting of the risk for professional, quality new and renewal submissions .     Analyze and compare carrier quotes for proper...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Account Managers are primarily responsible for servicing commercial lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals.  Duties of an Account Manager include but are not limited to : Maintain a Property & Casualty license along with keeping up with Continuing Education. Understanding and following the Cross Basic Procedure Manual. Understanding and following the Commercial Lines Workflow Manual. Only using approved Action Codes in AMS 360. Following up and completing open suspense’s daily.   Servicing and selling commercial insurance products to prospective and existing clients. Establish & maintain good working relationships with company personnel (underwriters, marketing representatives, companies service center, and claims representatives). Providing quality...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Position Summary:   The Commercial Lines Producer will lead new sales initiatives, interact with existing & potential clients on a day-to-day basis, solicit commercial prospects, and implement creative solutions and revenue generating plans. Job Responsibilities: Primarily generate Commercial Lines leads and sales for the company.    Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business. Contribute to brokerage revenue goals by promoting and selling insurance products and services Provide a high level of customer service to all clients whether on the phone, in person, via email or written correspondence Assess client needs and provide advice on appropriate coverage levels and products.   Calculate premiums, assess risks and prepare documentation for clients.   Respond to...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Account Manager The selected employee will provide quality service to assigned personal insurance accounts. Specific Responsibilities Review and analyze personal accounts for coverage, limits, etc., and make appropriate recommendations to clients. Develop and maintain relationships with clients to ensure that all service needs are met. Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals. Gather information from clients and prepare applications regarding new and/or renewal coverage. Prepare policy quotes based on client’s needs, rates and coverages. Prepare all transactions for assigned accounts, i.e. applications, invoices, forms. Maintain the accuracy of data in the agency management system. May handle collections of premiums due. Conduct business in a manner that demonstrates an understanding of...

The Cross Family of Agencies welcomes you. We need your talent and expertise. OVERVIEW We are a boutique insurance agency specializing in affluent and highly successful clientele.  We are looking for an Account Specialist to create long-term, trusting relationships with our highly successful clientele.  The Account Specialist's role is to oversee a portfolio of assigned customers.  The primary function of this position is to meet the overall insurance needs of our customers. In this role, you will liaise with our internal teams and our partner companies to provide prompt, accurate, timely and courteous service to our clients, as well as maintain a positive customer experience.  If you are familiar with insurance agency management systems, have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will enjoy a fast-paced environment while keeping our clients satisfied and engaged....

The Cross Family of Agencies welcomes you. We need your talent and expertise. The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Account Manager About Us From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, Cross Insurance has grown rapidly over the past 70 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. We’re looking for the best talent to build our team, and offer highly competitive salaries and a comprehensive benefits package that includes:  Description  Account Managers are primarily responsible for servicing policies (new and renewal) for commercial customers of Cross Insurance, while creating and maintaining strong relationships with customers, underwriters and other professionals.  Duties: Understand the daily business operations and basic...

The Cross Family of Agencies welcomes you. We need your talent and expertise. TITLE:                       ACCOUNT MANAGER                  DIVISION:                 EMPLOYEE BENEFITS REPORTS TO:         STATUS:                  FULL-TIME; EXEMPT                                                                     POSITION PURPOSE Initial point of contact for employer groups/employees on escalated service related issues. Foster long term relationships between Cross Insurance, our clients and their employees. Develop and maintain a positive relationship and rapport with each insurance carrier to satisfy our clients’ needs and facilitate the processing of business. Build solid partnership with Producers, Account Executives and Account Service Reps. Make a positive contribution to the overall success of the Cross Insurance team.                                                                       RESPONSIBILITIES ESSENTIAL...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Job Title:  Producer / Insurance Agent/ Account Executive/Senior Account Executive Department:  Commercial Lines Reports To:  Branch Manager Status:  Exempt Summary: The Producer (Account Executive/Senior Account Executive) is responsible for prospecting, soliciting, quoting, and successfully acquiring new and retaining renewal accounts. Specific sales goals and service responsibilities are determined during the yearly planning process. Service and sales standards must be met with emphasis placed on the quality of the insurance product presented to the client. The producer will typically work with an Account Manager (AM) as part of the team to facilitate account service and client satisfaction. Account Executive/Senior Account Executive is accountable for meeting or exceeding Sales Goals created by sales leaders or branch managers, tracking wins and maintaining pipeline in...