The Cross Family of Agencies welcomes you. We need your talent and expertise. Commerical Lines Account Manager

The Cross Family of Agencies welcomes you. We need your talent and expertise. The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Producer Commercial Lines Producer - The Commercial Lines Producer will lead new sales initiatives, interact with existing & potential clients on a day-to-day basis, solicit commercial prospects, and implement creative solutions and revenue generating plans. Duties include, but are not limited to: Primarily generate Commercial Lines leads and sales for the company. Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business. Contribute to brokerage revenue goals by promoting and selling insurance products and services Provide a high level of customer service to all clients whether on the phone, in person, via email or written correspondence Assess client needs and provide advice on appropriate coverage levels and products....

The Cross Family of Agencies welcomes you. We need your talent and expertise. Employee Benefits Account Manager Position Purpose The Account Manager is primarily responsible for fostering and maintaining long-term relationships with key clients. This role will serve as the primary point of contact for escalated service issues, ensuring client satisfaction and loyalty. The Executive Senior Account Manager will also collaborate closely with various internal teams and insurance carriers to effectively meet client needs and drive business growth. Responsibilities Essential Functions: Client Relationship Management: Serve as the primary point of contact for client inquiries and escalated service issues. Foster strong relationships with clients and their employees. Proactively identify and address client needs to ensure satisfaction and loyalty. Develop mutually respectful relationships with the carriers that will allow you to engage in conversations and...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Position Summary: The Commercial Lines Assistant Account Manager provides essential support to the Account Management team in servicing and maintaining commercial client accounts. This role is best suited for someone who is organized, detail-oriented, and enjoys working as part of a team to deliver consistent, high-quality service. Key Responsibilities: Support Account Managers in servicing a book of commercial lines business Prepare certificates of insurance, policy changes, and related documentation Assist with renewals and new business processing Communicate with carriers regarding policy updates, underwriting requests, and billing inquiries Maintain accurate and up-to-date client records in the agency management system Respond to client requests in a timely and professional manner Review policies and endorsements for accuracy Assist clients with billing-related inquiries...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Account Manager The selected employee will provide quality service to assigned personal insurance accounts. Specific Responsibilities Review and analyze personal accounts for coverage, limits, etc., and make appropriate recommendations to clients. Develop and maintain relationships with clients to ensure that all service needs are met. Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals. Gather information from clients and prepare applications regarding new and/or renewal coverage. Prepare policy quotes based on client’s needs, rates and coverages. Prepare all transactions for assigned accounts, i.e. applications, invoices, forms. Maintain the accuracy of data in the agency management system. May handle collections of premiums due. Conduct business in a manner that demonstrates an understanding of...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Bookkeeper/Administration Manager About Cross Insurance – Wellesley As a Cross Insurance branch, we pride ourselves on a corporate culture where the customer comes first and employees are treated like family. The 45+ insurance professionals at the branch are our greatest asset, and it is through their outstanding customer service we have been able to differentiate ourselves from other New England insurance agencies. Apply to our team today! Job Description- Administrative Manager/Bookkeeper Cross Insurance – Wellesley is seeking and a full –time Bookkeeper/Administrative Manage with at least 3 years of experience in accounting to join our agency. We are a large fast-paced insurance agency which prides ourselves on working collaboratively as a team. The ideal candidate should possess strong analytical and problem-solving accounting skills with the ability to build strong...

The Cross Family of Agencies welcomes you. We need your talent and expertise. This position will support and work in conjunction with the licensing and contracting team. Each carrier represented by the agency will require carrier portal access by agent / account managers. The carrier login team facilitates this access by establishing user credentials with each respective carrier and communicating same to the employee. In addition, the carrier login specialist will trouble shoot user access issues and resolve same in a timely manner. In conjunction, administrative documents or support may be requested by carriers. This may include W-9, agent and agency licenses, POAs, background check forms, etc. The individual in this position will also be trained on incoming call screening and distribution as a member of the primary incoming call team. Compensation: The base salary range for this role is $19–$20 hourly Actual compensation will be based on factors including...

The Cross Family of Agencies welcomes you. We need your talent and expertise. The IT Support Specialist’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain expectations. Problem resolution may involve the use of diagnostic and help request tools, as well as requiring that the individual give in-person, hands-on help at the desktop level. Responsibilities   Deploy software using distribution tools and processes as requested by end users Provide first contact support of incoming requests to the service desk via telephone, email, chat, ticket system to ensure courteous, timely, and effective resolution of end-user issues Prioritize incidents and service requests Escalate incidents with accurate documentation to applicable group, when...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Position Summary:   The Commercial Lines Producer will lead new sales initiatives, interact with existing & potential clients on a day-to-day basis, solicit commercial prospects, and implement creative solutions and revenue generating plans. Job Responsibilities: Primarily generate Commercial Lines leads and sales for the company.    Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business. Contribute to brokerage revenue goals by promoting and selling insurance products and services Provide a high level of customer service to all clients whether on the phone, in person, via email or written correspondence Assess client needs and provide advice on appropriate coverage levels and products.   Calculate premiums, assess risks and prepare documentation for clients.   Respond to...

The Cross Family of Agencies welcomes you. We need your talent and expertise. This is a growth position for interns to learn about the insurance industry by assisting with the day-to-day technical and clerical needs of our Commercial and Personal Lines divisions. This position’s primary responsibility is to assist account managers with daily/weekly/monthly activities to learn the current workflow and procedures within Cross Insurance. In addition, the intern will also participate in sales sales and carrier meetings at the discretion of their manager. Additionally, opportunities to shadow benefits and bonds may also be provided. Interns will also assist with administrative projects as needed. Duties include, but are not limited to : Understand daily business operations and exposures of our prospects and customers. Follow all procedures of both Cross Procedure Manual and CL/PL Workflow Manual. Under the training and direction of the department managers:...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Director of Operations, Employee Benefits Position Summary The Director of Operations will build, lead, and optimize the operational foundation of the Cross Insurance Employee Benefits Division. This role is responsible for developing scalable processes, streamlining workflows, strengthening carrier and vendor partnerships, and driving operational excellence across all facets of the employee benefits business. The ideal candidate is a hands-on leader who translates strategy into execution , improves efficiency, and enables growth while delivering an exceptional client and employee experience. Key Responsibilities Build and lead the operational strategy for the Employee Benefits Division, aligning people, processes, and technology with business goals. Develop, implement, and refine standardized workflows that improve efficiency, accuracy, and scalability across new business,...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Account Manager Account Managers are primarily responsible for servicing policies (new and renewal) for personal customers of Cross Insurance, while creating and maintaining strong relationships with customers, underwriters and other professionals.  Duties of an Account Manager include but are not limited to : Maintain a Property & Casualty license along with keeping up with Continuing Education Understanding and following the Cross Basic Procedure Manual Understanding and following the Personal Lines Workflow Manual Making sure the correct Action Codes are being used Meet sales goal Suspense’s need to be followed up and taken care of on a daily basis Service and sell personal insurance products to prospective and existing clients Gather underwriting, pricing, and support data for preparation of quotes/proposals Establish and maintain good...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Processor A Personal Lines Processor is primarily responsible for processing documents related to personal lines insurance and providing administrative support to the Producers and Account Managers. Standard duties of a Personal Lines Processor include but are not limited to : Understanding and following the Cross Basic Procedure Manual. Understanding and following the Personal Lines Workflow Manual. Auditing transaction to ensure that the correct Action Codes are being used. Following up and completing open suspense’s daily. Running the download reports daily. Processing the download report which includes reviewing new business, endorsements, renewals, cancellations, and reinstatements for accuracy. Invoicing all types of download transactions. Mailing new business letters to clients. Entering claims acknowledgements as received. Following up on...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Full Time position available in the Union, Maine office for a Front Desk / Processing position. Candidate requirements needed to excel in this position are dependability, excellent communication skills and attention to detail. Compensation: The base hourly range for this role is $19.00–$20.00 [annually/hourly].  Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.

The Cross Family of Agencies welcomes you. We need your talent and expertise. Account Managers are primarily responsible for servicing commercial lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals.  Duties of an Account Manager include but are not limited to : Maintain a Property & Casualty license along with keeping up with Continuing Education. Understanding and following the Cross Basic Procedure Manual. Understanding and following the Commercial Lines Workflow Manual. Only using approved Action Codes in AMS 360 / EPIC. Following up and completing open suspense’s daily.   Servicing and selling commercial insurance products to prospective and existing clients. Establish & maintain good working relationships with company personnel (underwriters, marketing representatives, companies service center, and claims representatives). Providing...

The Cross Family of Agencies welcomes you. We need your talent and expertise.                                                                             POSITION PURPOSE Point of contact for employer groups/employees on service-related issues. Foster long term relationships between Cross Insurance, our clients, and their employees. Develop and maintain a positive relationship and rapport with each insurance carrier to satisfy our clients’ needs and facilitate the processing of business. Build solid partnership with Producers, Account Executives and Account Managers. Make a positive contribution to the overall success of the Cross Insurance team.                                                                       RESPONSIBILITIES ESSENTIAL FUNCTIONS: Assist clients and their employees with day-to-day customer service correspondence on billing, eligibility, and claims questions/concerns along with other issues as they may arise. Notify...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Full Job Description Commercial Lines Account Manager Account Managers   are primarily responsible for servicing Commercial lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals. Duties of an   Account Manager   include   but are not limited to : Maintain a Property & Casualty license along with keeping up with Continuing Education. Understanding and following the Cross Basic Procedure Manual. Understanding and following the Commercial Lines Workflow Manual. Following up and completing open suspense’s daily. Servicing and selling insurance products to prospective and existing clients. Establish & maintain good working relationships with company personnel (underwriters, marketing representatives, companies service center, and claims representatives). Providing quality...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Account Manager Position is located in Newburyport, MA Account Managers are primarily responsible for servicing personal lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals.  Duties of an Account Manager include but are not limited to : Maintain a Property & Casualty license along with keeping up with Continuing Education. Understanding and following the Cross Basic Procedure Manual. Understanding and following the Personal Lines Workflow Manual. Only using approved Action Codes in AMS 360. Following up and completing open suspense’s daily.   Servicing and selling personal insurance products to prospective and existing clients. Establish & maintain good working relationships with company personnel (underwriters, marketing representatives,...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Responsible for the retention, upselling and cross selling of an assigned book of HNW Personal Lines clients comprised primarily of CHUBB, Berkley One, AIG, Cincinnati and PURE accounts over $15k in premium.  Must work independently and proactively with executing all aspects of account management and servicing, handling client questions, remarketing and coverage review. **Position is posted as Hybrid but there is the possibility for fully remote for the right candidate depending on distance to Westport, CT**  Responsibilities include, but are not limited to:   Quoting on carrier sites, including application preparation, loss analysis, pre-underwriting of the risk for professional, quality new and renewal submissions.   Analyze and compare carrier quotes for proper coverage, terms and conditions in order to present the best coverage solutions to the client.  Comfortably have...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Position Title :  Commercial Lines Producer Corcoran and Havlin has an opening in our Wellesley MA location for an experienced Commercial Lines Producer. Corcoran and Havlin is a proud member of Cross Insurance. If you are looking for a company with opportunities to grow your carrier, we are the Agency for you! Basic Duties & Responsibilities . Identify, solicit, analyze, and generate Commercial Lines sales for the company Participate in the development of an annual sales marketing plan to meet annual sales goals Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business generated or assigned. Identify prospect and existing client exposures, make appropriate coverage and product recommendations, and customize insurance programs to eliminate gaps in coverage Increase sales opportunities by identifying...