The Cross Family of Agencies welcomes you. We need your talent and expertise. Position Summary:   The Commercial Lines Producer will lead new sales initiatives, interact with existing & potential clients on a day-to-day basis, solicit commercial prospects, and implement creative solutions and revenue generating plans. Job Responsibilities: Primarily generate Commercial Lines leads and sales for the company.    Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business. Contribute to brokerage revenue goals by promoting and selling insurance products and services Provide a high level of customer service to all clients whether on the phone, in person, via email or written correspondence Assess client needs and provide advice on appropriate coverage levels and products.   Calculate premiums, assess risks and prepare documentation for clients.   Respond to...

The Cross Family of Agencies welcomes you. We need your talent and expertise. OVERVIEW We are a boutique insurance agency specializing in affluent and highly successful clientele.  We are looking for an Account Specialist to create long-term, trusting relationships with our highly successful clientele.  The Account Specialist's role is to oversee a portfolio of assigned customers.  The primary function of this position is to meet the overall insurance needs of our customers. In this role, you will liaise with our internal teams and our partner companies to provide prompt, accurate, timely and courteous service to our clients, as well as maintain a positive customer experience.  If you are familiar with insurance agency management systems, have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will enjoy a fast-paced environment while keeping our clients satisfied and engaged....

The Cross Family of Agencies welcomes you. We need your talent and expertise. The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Account Manager About Us From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, Cross Insurance has grown rapidly over the past 70 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. We’re looking for the best talent to build our team, and offer highly competitive salaries and a comprehensive benefits package that includes:  Description  Account Managers are primarily responsible for servicing policies (new and renewal) for commercial customers of Cross Insurance, while creating and maintaining strong relationships with customers, underwriters and other professionals.  Duties: Understand the daily business operations and basic...

The Cross Family of Agencies welcomes you. We need your talent and expertise. TITLE:                       ACCOUNT MANAGER                  DIVISION:                 EMPLOYEE BENEFITS REPORTS TO:         STATUS:                  FULL-TIME; EXEMPT                                                                     POSITION PURPOSE Initial point of contact for employer groups/employees on escalated service related issues. Foster long term relationships between Cross Insurance, our clients and their employees. Develop and maintain a positive relationship and rapport with each insurance carrier to satisfy our clients’ needs and facilitate the processing of business. Build solid partnership with Producers, Account Executives and Account Service Reps. Make a positive contribution to the overall success of the Cross Insurance team.                                                                       RESPONSIBILITIES ESSENTIAL...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Temporary Project Assistant - this role serves the Providence PL department on a temporary basis with data entry and book clean up projects

The Cross Family of Agencies welcomes you. We need your talent and expertise. Job Title:  Producer / Insurance Agent/ Account Executive/Senior Account Executive Department:  Commercial Lines Reports To:  Branch Manager Status:  Exempt Summary: The Producer (Account Executive/Senior Account Executive) is responsible for prospecting, soliciting, quoting, and successfully acquiring new and retaining renewal accounts. Specific sales goals and service responsibilities are determined during the yearly planning process. Service and sales standards must be met with emphasis placed on the quality of the insurance product presented to the client. The producer will typically work with an Account Manager (AM) as part of the team to facilitate account service and client satisfaction. Account Executive/Senior Account Executive is accountable for meeting or exceeding Sales Goals created by sales leaders or branch managers, tracking wins and maintaining pipeline in...

The Cross Family of Agencies welcomes you. We need your talent and expertise.   Commercial Lines Processing Analyst Team Lead   Duties of a  Commercial Lines Processing AnalystTeam Leader  include  but are not limited to :   ·          Running, distributing, and following up on reports to staff to ensure quality management expectations are met (DL/eDoc reports, activity reports, overdue suspense reports, etc., follow up on completion of unbilled for month/quarter end). ·          Running lists to ensure that staff are following the commercial lines workflow expectations (action codes, altering suspense’s, etc.). ·          Periodic auditing of direct report activities for compliance w/workflows ·          Helps Account Managers resolve issues or concerns related to Processing/document access ·          Responsible for the on-boarding/training plan and development of new commercial lines...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Job Title:  Producer / Insurance Agent/ Account Executive/Senior Account Executive Department:  Commercial Lines Reports To:  Branch Manager Status:  Exempt Summary: The Producer (Account Executive/Senior Account Executive) is responsible for prospecting, soliciting, quoting, and successfully acquiring new and retaining renewal accounts. Specific sales goals and service responsibilities are determined during the yearly planning process. Service and sales standards must be met with emphasis placed on the quality of the insurance product presented to the client. The producer will typically work with an Account Manager (AM) as part of the team to facilitate account service and client satisfaction. Account Executive/Senior Account Executive is accountable for meeting or exceeding Sales Goals created by sales leaders or branch managers, tracking wins and maintaining pipeline in...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Job Description Position Title : Staff Accountant Location : Bangor, ME (NO REMOTE) Reports To : Accounting Manager Position Overview The Staff Accountant plays a vital role in maintaining the accuracy and integrity of financial records and supporting day-to-day accounting operations for the insurance agency. Reporting directly to the Accounting Manager, this entry-level role is responsible for carrier commission reconciliations, agency/direct bill processing, premium trust account maintenance, bank reconciliations, and supporting month-end close procedures across agency operations. Key Responsibilities Reconcile carrier commission statements (direct bill and agency bill) against policies written to ensure accurate revenue tracking and producer commission splits Perform routine bank reconciliations for operating accounts and assist with premium trust account...

The Cross Family of Agencies welcomes you. We need your talent and expertise. The selected employee will provide quality service to assigned personal insurance accounts. Specific Responsibilities Review and analyze personal accounts for coverage, limits, etc., and make appropriate recommendations to clients. Develop and maintain relationships with clients to ensure that all service needs are met. Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals. Gather information from clients and prepare applications regarding new and/or renewal coverage. Prepare policy quotes based on client’s needs, rates and coverages. Prepare all transactions for assigned accounts, i.e. applications, invoices, forms. Maintain the accuracy of data in the agency management system. May handle collections of premiums due. Conduct business in a manner that demonstrates an understanding of both the business and earnings...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Account Manager About Us From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, Cross Insurance has grown rapidly over the past 70 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. We’re looking for the best talent to build our team, and offer highly competitive salaries and a comprehensive benefits package that includes:  401(k) Group Life/Supplemental Life Group Dental Group Vision Group Medical Short-term/Long-term Disability Medical & Dependent Care Reimbursement Education Reimbursement Opportunities  Professional Work Environment  Paid Holidays  Continuing Education Compensation: The base salary range for this role is $50,000 to $65,000 annually. Actual compensation will be based on factors including location,...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Office Coordinator Office Coordinator: This role serves as the face of the branch office, helping ensure a professional first impression for clients and visitors while keeping daily office operations running smoothly. Key responsibilities of Office Coordinator include, but are not limited to: Greet visitors and manage incoming calls, directing them to the right person or department. Sort, distribute, and prepare incoming and outgoing mail. Support day-to-day policy and billing tasks using our agency management systems. Process basic accounts payable and receivable paperwork. Order and maintain office supplies, and coordinate with vendors for equipment and facility needs. Keep common areas, conference rooms, and the kitchen clean, organized, and stocked. Help set up workspaces and equipment for new employees. Assist with company meetings, events, and other special...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Qualifications Bachelor's (Preferred), High School Diploma or GED required Minimum 3 years administrative experience, preferably in Employee Benefits setting Familiarity with Employee Benefits functionality Full Job Description Benefits Administrative Assistant Cross Insurance is a full-service benefits partner offering a broad array of services for clients nationwide, with a primary focus on employee benefits in NH, VT and MA.  We currently have an exciting opportunity as a Benefits Administrative Assistant in our Manchester NH office. As the Benefits Administrative Assistant to our dedicated team you will assist in a number of administrative duties that will vary as workload requires. You will assist with TPA renewals, Compliance Document review and creation, database updates using our Salesforce client management system,  RFP generation and requests, open enrollment...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Account Manager Account Managers are primarily responsible for servicing personal lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals.  Duties of an Account Manager include but are not limited to : Maintain a Property & Casualty license along with keeping up with Continuing Education. Understanding and following the Cross Basic Procedure Manual. Understanding and following the Personal Lines Workflow Manual. Only using approved Action Codes in AMS 360. Following up and completing open suspense’s daily.   Servicing and selling personal insurance products to prospective and existing clients. Establish & maintain good working relationships with company personnel (underwriters, marketing representatives, companies service center, and claims...

The Cross Family of Agencies welcomes you. We need your talent and expertise. The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Account Manager From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, Cross Insurance has grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. We’re looking for the best talent to build our team, and offer highly competitive salaries and a comprehensive benefits package that includes:  401(k) Group Life/Supplemental Life Group Dental Group Vision Group Medical Short-term/Long-term Disability Medical & Dependent Care Reimbursement Education Reimbursement Opportunities  Professional Work Environment  Paid Holidays  Continuing Education Account Managers are primarily responsible for servicing policies (new...

The Cross Family of Agencies welcomes you. We need your talent and expertise. The primary function of this position is to work autonomously or in collaboration with the personal lines team to generate accurate endorsements, evidences of insurance, timely response to clients and any third parties for client related actions.  This position is critical to the success of our Personal Lines Servicing Unit.  The client’s perception of our overall level of service is partly based on these job functions.  Accuracy and attention to detail is a requirement along with following agency workflows and standard procedures. DUTIES/ACTIVITIES Work in conjunction with the team to meet time sensitive goals set forth by the Account Managers and the Personal Lines Manager Maintain client activity in the agency automation system and keep open Suspense items up to date Timely response for client related activity Complete endorsement quotes, accurate issuance of endorsements and...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Producer - The Commercial Lines Producer will lead new sales initiatives, interact with existing & potential clients on a day-to-day basis, solicit commercial prospects, and implement creative solutions and revenue generating plans. Duties include, but are not limited to : Primarily generate Commercial Lines leads and sales for the company. Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business. Contribute to brokerage revenue goals by promoting and selling insurance products and services Provide a high level of customer service to all clients whether on the phone, in person, via email or written correspondence Assess client needs and provide advice on appropriate coverage levels and products. Calculate premiums, assess risks and prepare documentation for clients. Respond to telephone calls...

The Cross Family of Agencies welcomes you. We need your talent and expertise. We currently have an opportunity for an Account Manager to join our Personal Lines team in our Portland, ME Office   The selected employee will provide quality service to assigned personal insurance accounts. Specific Responsibilities Review and analyze personal accounts for coverage, limits, etc., and make appropriate recommendations to clients. Develop and maintain relationships with clients to ensure that all service needs are met. Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals. Gather information from clients and prepare applications regarding new and/or renewal coverage. Prepare policy quotes based on client’s needs, rates and coverages. Prepare all transactions for assigned accounts, i.e. applications, invoices, forms. Maintain the accuracy of data in the agency management system. May handle...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Account Managers are primarily responsible for servicing small commercial lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals.  Duties of an Account Manager include but are not limited to : Maintain a Property & Casualty license along with keeping up with Continuing Education. Understanding and following the Cross Basic Procedure Manual. Understanding and following the Small Commercial Lines Workflow Manual. Only using approved Action Codes in AMS 360. Following up and completing open suspense’s daily. Keeping accurate notation and documentation in the agency management system.   Servicing and selling commercial insurance products to prospective and existing clients. Establish & maintain good working relationships with company personnel (underwriters, marketing...

The Cross Family of Agencies welcomes you. We need your talent and expertise. Personal Lines Processor A Personal Lines Processor is primarily responsible for processing documents related to personal lines insurance and providing administrative support to the Producers and Account Managers. Standard duties of a Personal Lines Processor include but are not limited to : Understanding and following the Cross Basic Procedure Manual. Understanding and following the Personal Lines Workflow Manual. Auditing transaction to ensure that the correct Action Codes are being used. Following up and completing open suspense’s daily. Running the download reports daily. Processing the download report which includes reviewing new business, endorsements, renewals, cancellations, and reinstatements for accuracy. Invoicing all types of download transactions. Mailing new business letters to clients. Entering claims acknowledgements as received. Following up on...