Job Responsibilities and Requirements The National Client Executive is accountable for all aspects of the customer experience with assigned national clients as well as managing and owning the overall client relationship.  As the lead of a team of professionals, they will deliver on our promises, fully leverage the power of our service capabilities to exceed expectations and problem solve for custom client needs.   They will review the financial metrics, retention and growth of the assigned block.  The National Client Executive will serve as a subject matter expert to our clients regarding Disability, Life, FML, State Leaves, and Company Leaves (Paid and Unpaid) as well as ADA. Typical group size is 2000+ lives.    Retention/Cross selling Drives the client renewal strategy for premier client base, with input from sales and/or practice leaders. Provides comprehensive service and directly assists in profitably growing the company’s top consulting base. Leads...

Job Responsibilities and Requirements The External Wholesaler - FI is responsible for prospecting, developing, maintaining, and enhancing sales relationships with licensed financial advisors and sales management in the financial institution distribution channel to increase sales of Reliance Standard's annuity products.  Sales Funnel: Develop and execute appropriate business plan to maximize territory sales and meet revenue objectives by identifying and developing top producing financial advisors Represent the company in a highly professional manner Support the strategic activities of the National Accounts Manager Work closely with assigned relationship manager to deliver sales goals by identifying and fostering leads Build and cultivate relationships within the Financial Institutions channel to build awareness of product benefit and features and ensure our products and services meet their needs Prepare and deliver clear, convincing and professional sales...

Job Responsibilities and Requirements Sales Develop and successfully execute strategies to increase sales premium, case count, retention and profitability to achieve both personal and regional sales goals Responsible for the development of brokers within his or her specific sales territory Partner with leadership and internal team members to identify market potential with assigned territory and prioritize opportunities Effectively prepare and present product recommendations and solutions to brokers and clients Cross-sell products to existing customers and new prospects Develop territory sales strategies with Voluntary, Absence Management and Japanese Market Practice Leaders as well as the Medical Stop Loss, Limited Medical Benefit RSL teams and other Tokio Marine companies to drive sales and meet/exceed premium and case count goals Send applications and related materials to prospects and perform appropriate follow-up to generate and close the sale...

Job Responsibilities and Requirements Key Responsibilities **Other duties as assigned Obtains and analyzes information to make claim decisions and payments on LTD, Voluntary disability and WOP claims. The goal of the position/role is to consistently render appropriate claim determinations based on a review of all available information and the terms and provisions of the applicable policy.    Reviews and investigates disability claims by using telephone and written contact with the applicable parties, (claimant, employer/supervisor, credit union, treating physician, etc.) to gather pertinent data to analyze the claim. Adjudicates claims accurately and fairly in accordance with the contract, appropriate claim policies and procedures, and state and federal regulations, meeting productivity and quality standards based on product line. Utilizes appropriate medical and risk resources, adhering to referral polices, and transferring claims to the appropriate risk...

Job Responsibilities and Requirements Obtains and analyzes information to make claim decisions and payments on LTD, Voluntary disability and Waiver of Premium claims. The goal of the position/role is to consistently render appropriate claim determinations based on a review of all available information and the terms and provisions of the applicable policy.  Reviews and investigates disability claims by using telephone and written contact with the applicable parties, (claimant, employer/supervisor, credit union, treating physician, etc.) to gather pertinent data to analyze the claim. Adjudicates claims accurately and fairly in accordance with the contract, appropriate claim policies and procedures, and state and federal regulations, meeting productivity and quality standards based on product line. Utilizes appropriate medical and risk resources, adhering to referral polices, and transferring claims to the appropriate risk level in a timely manner. Conducts in-depth...

Job Responsibilities and Requirements The Project Manager is responsible for leading one or more moderately sized projects within Technology Operations, supporting the Retirement Services business. This role drives execution of strategic initiatives, ensuring delivery within scope, timeline, and budget. Key Responsibilities Plan, manage, and execute projects with clear objectives, timelines, and deliverables Monitor progress and proactively address risks, issues, and delays Develop and manage schedules, budgets, forecasts, and resources Manage stakeholder communication and ensure alignment to business case Capture and translate business needs into requirements Lead cross-functional teams and prioritize work effectively Manage risks, issues, and change control Drive operational excellence and ensure quality delivery Coordinate internal and external partners Provide status reporting and transparency Support PMO methodologies and continuous improvement Act as a...

Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* Job Summary:   Reviews all medical (and other) documentation in claim files to answer the specific questions posed by claims examiners and managers. Coordinates and monitors independent medical examinations, peer reviews and functional capacity evaluations.   Duties and Responsibilities:   ·       Determines whether questions posed by claims examiners and/or management can be appropriately addressed by the Clinical Nurse Specialist . If not, refer the file to the appropriate member of the Technical Support team or return the file with a complete explanation. ·       Ensures that appropriate files are presented to physicians and/or specialists for review. ·       Reviews and evaluates the medical (and other) records contained within the claim file and responds to the specific question(s) posed by the claims examiner or manager. ·       Performs case management...

Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* The Claims Assistant is an administrative support position within the Standard Security claims department.  Duties and Responsibilities: Accurately file claimant specific information into the DocuWare system with oversight and manger interaction when needed. Accurately inputting Paid Family Leave and Disability claims into the system with oversight and manger interaction when needed. Open and distribute incoming mail. Supporting multiple incoming faxes. Supporting multiple incoming /outgoing emails with oversight and manger interaction when needed. Maintaining adherence to all department standards (policies, procedures, schedules, and assignments) Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations Duties, responsibilities and activities may change at any...

Job Responsibilities and Requirements JOB SUMMARY The Premium Audit & Account Resolution Specialist is responsible for proactively reviewing premium and account activity to identify discrepancies, potential premium leakage, and accounts requiring further attention. The role manages an assigned portfolio of groups, conducts detailed premium and account reviews, analyzes reporting and account data, and determines appropriate next steps to resolve identified issues. This position works closely with policyholders, brokers, agents, and internal business partners to research and resolve complex premium and account matters and participates in special projects supporting Premium Services. RESPONSIBILITIES & QUALIFICATIONS Key Responsibilities Reviews reports, premium activity, life counts, and account information to identify discrepancies, unusual activity, and groups requiring additional review. Manages an assigned portfolio of groups and follows identified...

Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* The Policy Services Associate is focused on archiving documents, updating the policy database, and assisting with mailroom/office supply needs when staffing needs call for it. The Policy Services Associate will perform most duties with management oversight and will need to handle archiving documents for multiple digital file trays. This role supports the Client Service Representative in handling client/policyholder and agent/broker for ongoing service with policy changes, and other administrative aspects of their plan. Performs administrative duties related to billing, premium processing, suspense management, and research for self-administered and list billed inforce policies. These duties include policy related communications with internal and external customers. Duties and Responsibilities: Assists with matters related to broker of record changes and some written...

Job Responsibilities and Requirements Recognized authority who provides enterprise-level technical and delivery direction for a complex portfolio of customer-facing digital capabilities, including web and mobile experiences, portals, digital onboarding, APIs, integrations, and related technology services. The role applies exceptional software engineering and digital delivery expertise to shape long-term roadmaps, evaluate major technical and investment choices, solve novel cross-platform problems, and guide architects, technical leads, internal contributors, and external partners through influence rather than formal people-management authority. Working closely with Product, business leaders, brokers, external partners, architecture, security, quality engineering, and operations, the role translates business and product direction into sustainable engineering and delivery approaches. The role remains capable of reviewing, validating, and troubleshooting the portfolio’s most...

Job Responsibilities and Requirements Big Opportunities. A Small Company Feel. As a 2027 Actuarial Summer Intern, you’ll gain hands-on experience supporting actuarial work across our lines of business. You’ll work with data, reporting, pricing, loss experience, and rate adequacy while learning from experienced actuarial professionals. What You’ll Do: Support actuarial data analysis, reporting, and database maintenance. Assist with loss experience, pricing, and rate adequacy projects. Prepare summaries and reports for business partners, including Underwriting, Claims, and Sales. Support testing and review of source files for system conversion initiatives. Contribute to ad hoc actuarial projects while progressing toward actuarial exams. What We’re Looking For: Currently pursuing a bachelor’s degree in Actuarial Science, Mathematics, Statistics, Data Science, Computer Science, Information Technology, or a related field. Strong...

Job Responsibilities and Requirements Building connections. Growing careers. Summer Underwriting & Risk Management Internship The Summer Underwriting & Risk Internship provides students with an introduction to insurance underwriting and risk assessment. Interns will learn how underwriting decisions are made, evaluate risk factors, and support analytical projects that contribute to business growth and profitability. What You'll Do Assist with underwriting analysis and research projects Review data and identify trends that help inform risk decisions Support team reporting, documentation, and process improvement efforts Gain exposure to insurance products, pricing, and risk management principles Partner with underwriting professionals on real business challenges Present project outcomes and recommendations to leaders at the conclusion of the internship What We're Looking For Pursuing a degree in Risk Management,...

Job Responsibilities and Requirements As part of the Salesforce solutions team, The Lead Salesforce Engineer will be responsible for driving the ongoing solutions architecture, detail design, development, testing, and deployment.  Refinement of our Salesforce environment, adapting to meet our evolving needs, including auditing, and optimizing the current Salesforce CRM and Claims schemas, page layouts, record types, profiles, roles, hierarchies, and user workflows, as well as completing regular internal system audits and prepare for upgrades.  This person will be actively involved with a 3rd party vendor to assist with the support of Managed Packages functionality and code customization.   This role requires to effectively troubleshoot and delineate between issues that are customized work versus incorporated within a managed package. Responsibilities Perform hands-on technical Salesforce architecture and development that adhere to platform best practices and perform...

Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* The Claims Examiner II obtains and analyzes data for thorough, fair, objective, and timely adjudication of NY State Short Term Disability and Paid Family Leave claims. The goal of the position/role is to consistently evaluate each claim in accordance with the current laws/regulations.   Research Correctly applies knowledge of the NYS Disability and Paid Family Leave laws/regulations. Accurately interprets and applies definitions of the law requirements. Evaluate claim information in a fair and objective manner. Use of applicable claims system(s) to generate payments, denials and letters. Applies claims skills, practices, and procedures. Utilizes most efficient means to obtain claim information. Demonstrates resourcefulness and curiosity to obtain information that is not immediately apparent. Analysis and Adjudication Fully investigates all relevant claim issues...

Job Responsibilities and Requirements A recognized technical expert and senior individual contributor who designs and leads the most complex, high-risk technical work while remaining deeply hands-on. The incumbent personally analyzes and resolves the most difficult technical and production problems, applies advanced specialized knowledge to evaluate alternatives and make recommendations, and establishes standards, reference designs, and reusable patterns. The role provides technical direction across multiple systems, platforms, or teams; reviews high-impact designs; mentors other engineers; and influences roadmaps and technical priorities. The incumbent exercises substantial discretion and independent judgment on matters of significance, performs sustained computer-based technical work, and partners with management on planning, delivery, and technical risk. This role is not administrative or governance-only; it remains among the deepest technical experts in the discipline...

Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* The Customer Care Representative Sr. is responsible for all aspects of customer experience and plays a vital role in ensuring that claims examiners can focus on their core responsibilities by handling communication, documentation, and routine inquiries efficiently. The ideal candidate will display a high level of compassion on a daily basis showing empathy, sympathy, and developed coping skills to maintain professionalism in every situation over the phone. Duties and Responsibilities: Providing Claimant Details: Provides detailed information to claimants regarding short-term disability, insured or self-insured claims, and statutory claims, as well as their concurrent leave claims. Managing Inbound Calls: Handles inbound calls from clients and claimants, addressing inquiries and resolving issues related to claims and leave processes. Performing Outbound Tasks: Performs...

Job Responsibilities and Requirements Job Responsibilities and Requirements: The Customer Care Representative handles inbound call volume from our customers and business partners to assist with claim status and claim process, explanation of their policy/contract, and service inquiries. Representatives work closely with our callers to address questions and provide policy related information through building a professional rapport to address all levels of a customer’s inquiry.  Duties and Responsibilities: •    Answers inbound calls providing customer service to Policyholders, Employees, Brokers, and Claimants •    Communicates complex information in terms callers will understand •    Resolves a wide variety of questions and inquiries for our customers •    Assumes ownership and timeliness in supporting our customers and business partners on claim status, report requests, or policy/contract information •    Performs multiple tasks and navigates through multiple systems...

Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* The Workforce Accommodations Specialist will work closely with the employee, healthcare provider and employer to explore accommodations that will assist the employee in performing the essential functions of their job. The Specialist reviews complex medical information for temporary and permanent accommodation requests; and works with the client to identify reasonable accommodations under the ADAAA, state law, PWFA and/or client requirements.     Duties and Responsibilities: Conduct thorough and confidential assessments of accommodation requests, including reviewing medical documentation and engaging in an interactive process with employees and their supervisors/HR Partners. Serve as the primary point of contact for employees with disabilities, providing guidance and support in requesting and implementing reasonable accommodations. Manage a caseload of open accommodation...

Job Responsibilities and Requirements Standard Security Life (SSL) is a leading provider of New York Disability Benefit Law (DBL) and statutory paid family leave (PFL) insurance. SSL is a division of Reliance Matrix and a member of the Tokio Marine Group. The Senior Business Analyst for SSL will work internally and with external vendors to monitor, review and reconcile transactions between the Company’s policy administrative system(s), the general ledger and the bank accounts while ensuring overall data integrity of the Company’s premium, claim and commission transactions. This role will also support the evaluation, execution and expansion of automation, analytics and artificial intelligence tools that improve company processes, strengthen controls and enhance decision support.   The Senior Business Analyst will be responsible for the completion of data related regulatory filings to the Company’s regulator(s).   The Senior Business Analyst will also be involved in the...