Job Responsibilities and Requirements Troubleshoot hardware and software problems both in person and remotely, resolving and documenting the solutions in Footprints ticketing system.  Works on tickets assigned by the helpdesk providing tier one support to end users. Troubleshooting Provides "in-house" computer/network support relating to software and hardware problems. Troubleshoots network connectivity issues related to Cisco ISE. Work on helpdesk and management assigned tickets via Footprints ticket system. Video conferencing and projector equipment setups. Provide documented resolution within Footprints database tracking system.   Installation/Configuration Assists in equipment installations and relocations within the company. Assists in corporate-wide software installations as well as updates. Install PACS, FAST, VUE, and APS patches (code) for "in-house" systems. Work on PC/software upgrades when needed. Configure new PC’s with the...

Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* The Learning Consultant will be accountable for leading and facilitating the successful completion of learning and development for new hires, existing team members, and other organizational stakeholders. Primary support will be presenting, creating, and implementing new hire training, job enrichment training and targeted refresher training. Duties may include, but are not limited to, instructor-led training in a one-on-one or group setting, facilitating on-the-job training, coaching, mentoring, and technical training, as well as all required and targeted training initiatives in a classroom and/or virtual setting.  The Learning Consultant will work closely with the entire leadership team to identify areas for improvement. Examples include; identifying training needs, optimizing Knowledge Management, enhancing processes, optimizing feedback loops, and developing curriculum. The Learning...

Job Responsibilities and Requirements The Lead Scrum Master serves as a senior Agile delivery leader responsible for coordinating and optimizing delivery across multiple Agile teams. This role facilitates alignment, transparency, and cross-team collaboration through Scrum of Scrums and scaled Agile practices, while leveraging Azure DevOps to support backlog management, reporting, workflow visibility, and delivery accountability. The role also partners closely with product, engineering, architecture, quality assurance, operations, and leadership stakeholders to manage risks, dependencies, and continuous improvement efforts. Facilitate Scrum of Scrums ceremonies, PI Planning, cross-team refinement, sprint planning, and release coordination to ensure effective communication, alignment, and execution across multiple Agile teams. Identify, track, and help resolve cross-team dependencies, risks, and impediments that may impact delivery. Partner with Product Management,...

Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* The Workforce Accommodations Specialist will work closely with the employee, healthcare provider and employer to explore accommodations that will assist the employee in performing the essential functions of their job. The Specialist reviews complex medical information for temporary and permanent accommodation requests; and works with the client to identify reasonable accommodations under the ADAAA, state law, PWFA and/or client requirements.   Duties and Responsibilities: Conduct thorough and confidential assessments of accommodation requests, including reviewing medical documentation and engaging in an interactive process with employees and their supervisors/HR Partners. Serve as the primary point of contact for employees with disabilities, providing guidance and support in requesting and implementing reasonable accommodations. Manage a caseload of open accommodation requests....

Job Responsibilities and Requirements *This is a part-time position* The Customer Care Representative handles inbound call volume from our customers and business partners to assist with claim status and claim process, explanation of their policy/contract, and service inquiries. Representatives work closely with our callers to address questions and provide policy-related information through building a professional rapport to address all levels of a customer’s inquiry.  Duties and Responsibilities: Answers inbound calls providing customer service to Policyholders, Employees, Brokers, and Claimants. Communicates complex information in terms callers will understand. Resolves a wide variety of questions and inquiries for our customers. Assumes ownership and timeliness in supporting our customers and business partners on claim status, report requests, or policy/contract information. Performs multiple tasks and navigates through multiple systems...

Job Responsibilities and Requirements The National Client Executive is accountable for all aspects of the customer experience with assigned national clients as well as managing and owning the overall client relationship.  As the lead of a team of professionals, they will deliver on our promises, fully leverage the power of our service capabilities to exceed expectations and problem solve for custom client needs.   They will review the financial metrics, retention and growth of the assigned block.  The National Client Executive will serve as a subject matter expert to our clients regarding Disability, Life, FML, State Leaves, and Company Leaves (Paid and Unpaid) as well as ADA. Typical group size is 2000+ lives.    Retention/Cross selling Drives the client renewal strategy for premier client base, with input from sales and/or practice leaders. Provides comprehensive service and directly assists in profitably growing the company’s top consulting base. Leads...

Job Responsibilities and Requirements Sales Develop and successfully execute strategies to increase sales premium, case count, retention and profitability to achieve both personal and regional sales goals Responsible for the development of brokers within his or her specific sales territory Partner with leadership and internal team members to identify market potential with assigned territory and prioritize opportunities Effectively prepare and present product recommendations and solutions to brokers and clients Cross-sell products to existing customers and new prospects Develop territory sales strategies with Voluntary, Absence Management and Japanese Market Practice Leaders as well as the Medical Stop Loss, Limited Medical Benefit RSL teams and other Tokio Marine companies to drive sales and meet/exceed premium and case count goals Send applications and related materials to prospects and perform appropriate follow-up to generate and close the sale...

Job Responsibilities and Requirements Independently evaluates and synthesizes information in order to accept, modify, or rejects risks on a case. Has the ability to exercise independence and discretion in making final decision making of risk accepted/rejected.  Book of business and new business quote activity is comprised of both experience and manually rated cases. Utilizes experience in the industry, understanding of the client and marketplace to review and evaluate all assigned risks in the Group lines of business that includes plan design, experience, manual rates and provides guidance to sales, service, and all internal business partners to price and renew all business lines. The overall final case position is determined by the Underwriter II. Has a thorough understanding of our manual rating approach, including base rates and factors that drive claims cost changes. Understands PACS and evaluates inforce business for cross sell, enrollment, plan design changes...

Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* This role serves as the primary point of contact for policyholders, insurance brokers, and general agents. They provide accurate policy administration, timely service, guidance on coverage, and respond professionally to client inquiries in a timely manner. Account Management Limited knowledge of NYS WCB regulations as they affect our business and client issues, and client needs; Works with manager to increase knowledge in NYS WCB regulations thus building and maintaining positive ongoing client relationships. Provides continual education to clients on Standard Security processes, policies, and procedures, including web-site services and navigation.  Responds to customer inquiries regarding coverage questions, billing issues, status updates, and other aspects of the benefit plans with oversight from manager and Sr. team members when needed. Works closely with resolution specialists...

Job Responsibilities and Requirements The Sr. Middle Market Client Manager serves as the primary strategic advisor for assigned middle market clients, delivering expert guidance on benefit plans, contracts, and service issues. This role builds strong client relationships, drives client growth, and ensures operational excellence through proactive engagement, strategic problem-solving, and cross-functional collaboration on Disability, Life, FML, State Leaves, Company Leaves (Paid and Unpaid) and ADA cases. This senior role ensures operational excellence through proactive engagement, advanced problem-solving, and cross-functional leadership.   Client Relationship Management Serve as the main contact for assigned clients, delivering consultative advice on contracts, plan structure, renewals, and escalated issues. Build and maintain strong, proactive relationships through regular face-to-face meetings and strategic communications. Navigate complex client challenges,...

Job Responsibilities and Requirements In addition to supervisory and coaching duties for the LOA Systems team, this position is responsible for project planning and prioritization of projects.  The role is responsible for the data integrity, accurate and efficient operation, and functions of the Matrix Leave System(s), while adhering to Matrix Best Practices. In-depth knowledge of FMLA laws and regulations as well as state leave laws. Project plan and staff for new client implementations and ongoing client leave maintenance. Assist in communicating issues/escalations to Account Managers and/or Implementation Managers and work towards resolution with them. Create new client profiles, configuring policies, loading logos, and correspondence for new clients as well as existing clients adding new policies. Troubleshoot issues reported via work orders.  Work as a liaison with Sedgwick for issues as they arise.  Test system enhancements prior to roll out,...

Job Responsibilities and Requirements Obtains and analyzes information to make claim decisions and payments on LTD, Voluntary disability and Waiver of Premium claims. The goal of the position/role is to consistently render appropriate claim determinations based on a review of all available information and the terms and provisions of the applicable policy.  Reviews and investigates disability claims by using telephone and written contact with the applicable parties, (claimant, employer/supervisor, credit union, treating physician, etc.) to gather pertinent data to analyze the claim. Adjudicates claims accurately and fairly in accordance with the contract, appropriate claim policies and procedures, and state and federal regulations, meeting productivity and quality standards based on product line. Utilizes appropriate medical and risk resources, adhering to referral polices, and transferring claims to the appropriate risk level in a timely manner. Conducts in-depth...

Job Responsibilities and Requirements The Claims Assistant is an administrative support position within the Standard Security claims department.  Duties and Responsibilities: Accurately file claimant specific information into the DocuWare system with oversight and manger interaction when needed. Accurately inputting Paid Family Leave and Disability claims into the system with oversight and manger interaction when needed. Open and distribute incoming mail. Supporting multiple incoming faxes. Supporting multiple incoming /outgoing emails with oversight and manger interaction when needed. Maintaining adherence to all department standards (policies, procedures, schedules, and assignments). Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations. Duties, responsibilities and activities may change at any time with or without...

Job Responsibilities and Requirements Responsible for sales and service of Group Products to the producers within his/her assigned territory. Responsible for the sales of Company products, achieving sales goals by line of business. Responsible for the development of brokers within his/her sales territory. Adherence to established Field and Home Office administrative procedures. Adherence to company underwriting guidelines while soliciting and securing profitable business. Will provide service to policyholders and brokers as necessary. Assist the Regional Sales Manager in the general operation of sales office functions as requested. Required Knowledge, Skills, Abilities and/or Related Experience High School Diploma or equivalent required. Relevant Bachelor’s Degree highly preferred. Must have a minimum of 3 years previous group employee benefit sales experience. This request may be waived for exceptional candidates from outside of the of the group...

Job Responsibilities and Requirements KEY RESPONSIBILITIES *other duties as assigned* The Claims Examiner I obtains and analyzes data for thorough, fair, objective, and timely processing of New York State statutory Short-Term Disability and Paid Family leave claims.   The goal of the position/role is to consistently pay the accurate amount for each claim in accordance with the current laws/regulations. Research Develop an understanding and working knowledge of disability and paid family leave Develop an understanding of the applicable claim definitions and relevant provisions, clauses, exclusions, riders and waivers for the necessary requirements. Develop an operating knowledge of the applicable claims system(s). Develop basic claims skills and an understanding of claim practices and procedures. Utilizes most efficient means to obtain claim information. Analysis and Adjudication Fully investigates all relevant claim issues with oversight by Manager when...

Job Responsibilities and Requirements Job Responsibilities and Requirements: The Customer Care Representative handles inbound call volume from our customers and business partners to assist with claim status and claim process, explanation of their policy/contract, and service inquiries. Representatives work closely with our callers to address questions and provide policy related information through building a professional rapport to address all levels of a customer’s inquiry.  Duties and Responsibilities: •    Answers inbound calls providing customer service to Policyholders, Employees, Brokers, and Claimants •    Communicates complex information in terms callers will understand •    Resolves a wide variety of questions and inquiries for our customers •    Assumes ownership and timeliness in supporting our customers and business partners on claim status, report requests, or policy/contract information •    Performs multiple tasks and navigates through multiple systems...

Job Responsibilities and Requirements Sales Responsibilities Develop and successfully execute strategies to increase sales premium, case count, retention and profitability to achieve both personal and Regional Sales Office goals Responsible for the development of brokers within his or her specific sales territory Expert representation in the area of Group Products ranging from STD, LTD, LIFE, AD&D, Dental, Vision, Absence Solutions portfolio (FML, State/ Federal Leaves, ADA) and Voluntary Portfolio (VG, VPS, VPL, VCI, VAI, VHI). Adherence to the established Field and Home Office administrative procedures and underwriting guidelines Provide service to policyholders and brokers as necessary Effectively prepare and present product recommendations and solutions Cross-sell products to existing customers and new prospects Send applications and related materials to prospects and perform appropriate follow-up to generate and close the sale Accurately and timely record...

Job Responsibilities and Requirements Responsible for sales and service of Group Products to the producers within his/her assigned territory.  Reports directly to a Regional Sales Manager.  Responsible for the sales of Company products, achieving sales goals by line of business. Responsible for the development of brokers within his/her sales territory. Adherence to established Field and Home Office administrative procedures. Adherence to company underwriting guidelines while soliciting and securing profitable business. Will provide service to policyholders and brokers as necessary. Assist the Regional Sales Manager in the general operation of sales office functions as requested. Required Knowledge, Skills, Abilities and/or Related Experience High School Diploma or equivalent required. Relevant Bachelor’s Degree highly preferred. Must have a minimum of 3 years previous group employee benefit experience and a minimum of one successful year of...

Job Responsibilities and Requirements The Claims Examiner will act as a liaison between client, employee and healthcare provider. In this position, you are responsible for applying appropriate claims management by providing reliable and responsive service to claimants and clients. Description of responsibilities: Investigates claim issues providing resolution within departmental and regulatory guidelines. Interprets and administers contract provisions:  eligibility and duration Accurately codes all system fields with correct financial, diagnosis and duration information. Coordinates with other departments to ensure appropriate claims transition or facilitate timely return to work. Adheres to compliance, departmental procedures, and Unfair Claims Practice regulations.  Actively contributes to customer service, quality and performance objectives.  Proactively engages in departmental training to remain current with all claim management practices.  Responsible for...