A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description This job analyzes, documents, tests, and communicates business needs for the creation of new or the maintenance of existing systems and related database and interface systems. This position coordinates and implements projects. Work is performed under general supervision. This position is considered hybrid; however, you must be able to work on-site and attend in-person group meetings occasionally. Responsibilities Develop business requirements and related business rules based on business needs. Work closely with the business subject matter experts to define, train on, implement, and support business requirements. Define requirements through interviews, workshops, surveys, and existing system documentation or procedures. Evaluate information...

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Concord Group is looking for a Facilities Supervisor that will report directly to our Manager of Real Estate. In this role, responsibilities would include managing direct personnel reports within the mailroom, courier, and maintenance areas, as well as the overall functionality of the department. Work is performed independently.  Responsibilities Mail Room Oversee the administration needs of the mail center. Record keeping of mailroom costs and activities, overseeing the processing of incoming and outgoing mail. Manage logistics, assisting and directing internal deliveries.  Knowledge of postal regulations and liaison between the company and mail providers (UPS, Fed Ex, Etc.) Maintenance and Facilities Operations Strong project...

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description As a Customer Service Representative, you will provide exceptional service to our agency partners and policyholders by developing, and maintaining, deep knowledge of our products, systems and services in order to effectively respond to their daily inquiries and communications.  This critical resource serves as a mentor to junior team members, and maintains broad visibility across the company in order to develop and deliver top-quality service standards.  Success in this role provides extensive career path opportunity throughout the organization. Responsibilities Responsible for servicing agents and policyholders with information relating to policies including bills, payments, coverage information, etc. Handle an average of 35-45 inbound phone calls per...

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description The Branch Claims Representative investigates, evaluates, and determines the appropriate disposition of all types of claims arising out of the Company’s business. This job also provides service to agents, insureds, and others in the course of handling those claims to their conclusion. Work is performed under general supervision. Responsibilities Investigate, evaluate, and settle entry-level insurance claims Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products. Learn and comply with claim handling procedures. Develop skills in claim negotiations and settlements. Effectively service needs of agents, insureds, and others. Meet with people involved with claims, sometimes outside of our office...

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description This position is responsible for assisting the Claims Department with servicing and processing of policyholder claims.  The purpose of this position is to provide clerical support to help ensure claims resolve accurately and timely. Responsibilities Demonstrate customer service skills and managing FNOL intake Managing a high volume of incoming calls Scanning and indexing claim file documentation Ability to multitask in a fast-paced environment Ability to learn basic insurance fundamentals Other related duties as assigned by supervisor Requirements High school diploma or GED required General clerical skills Professional telephone manner Excellent interpersonal and organizational skills Proficient in a PC Windows environment Demonstrate...

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Primary responsibility is to provide remote Help Desk support for network and desktop hardware, software and other end-user specific products. Responsibilities Deliver first-level call resolution for desktop hardware, software, LAN, WAN, E-Mail, Web, Internet, Intranet and administrative computing related problems Log and diagnose issues reported to the Help Desk Provide process, procedure and troubleshooting documentation Coordinate the resolution of any application/software issues Perform standard reporting when required Requirements High School graduate or equivalent, supplemented with technical, vocational or college level course work in Information Technology or Computer Science Knowledge and use of computer and network hardware (LAN,...

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Description Our Branch Underwriting Support Specialist is responsible for preliminary review of all lines of commercial business and effectively verify that business is issued in accordance with the established underwriting guidelines.  Submit appropriate referral risks and provide assistance to the Underwriters. Responsibilities Preliminary review and limited approval of new business, renewals, inspections, mail, and follow up for all lines of business Provide rating assistance and underwriting support for our Maine, New Hampshire, Vermont, and Massachusetts agents Work closely with several Underwriters to assist with the underwriting functions for a block of agents Quote and issue new business and process endorsements Other miscellaneous...

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description This Senior Claims Specialist - Bodily Injury handles bodily injury and general liability claims through their life-cycle including - but not limited to - investigation, evaluation, claim resolution and coverage analysis. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately and timely. Work is performed under general supervision. Responsibilities Investigate assigned claims, confirm coverage, and verify damages Initiate initial claims handling Recommend and maintain appropriate claim file reserves Evaluate, negotiate and settle claims Experience attending mediations and trials; prior experience in this is preferred. Experience reviewing medical records, to evaluate causation and...

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Our Commercial Lines Underwriter I is responsible for understanding and applying insurance coverage, rules and guidelines, as well as executing the underwriting decision-making process according to Company underwriting philosophy. Work is performed under general supervision. Responsibilities Learn various insurance coverages and contracts along with company philosophy and procedures, in order to make underwriting decisions Read, interpret, and react to documents such as policies, manuals, forms, and endorsements to understand their meaning and use Assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment Analyze loss experience, financial conditions and physical characteristics of risks Acquires...

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Description Our Commercial Lines Underwriter I is responsible for understanding and applying insurance coverage, rules and guidelines, as well as executing the underwriting decision-making process according to Company underwriting philosophy. Work is performed under general supervision. Responsibilities Learn various insurance coverages and contracts along with company philosophy and procedures, in order to make underwriting decisions Read, interpret, and react to documents such as policies, manuals, forms, and endorsements to understand their meaning and use Assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment Analyze loss experience, financial conditions and physical characteristics of...

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Our Human Resource Generalist is responsible for ensuring the day-to-day operation of assigned HR functions.  The Generalist will have primary responsibilities and serve as a back-up to other team members.  Our Generalist is a critical team member who partners with internal departments, is a point of contact for employees and vendors, and enables HR to successfully support both employee and business needs.  Responsibilities Be available to receive and courteously respond to employee and vendor inquiries across a broad array of HR topics; provide resolution or a resource to address their needs Facilitate new hire on-boarding procedures, documentation, and deliver orientation Advise and coach people leaders regarding appropriate performance management...

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Description Branch Claims Representative II handles first party personal property and commercial property claims through the life-cycle including but not limited to: investigation, evaluation and claim resolution. The purpose of this position is to provide service to agents, insureds and others to ensure claims resolve accurately. Responsibilities Investigate first party personal property and commercial property assigned claims, confirm coverage, verify damages, and determine liability where applicable Take loss reports directly from insureds and/or claimants and/or their representatives Assist with claims related phone calls and handle incoming correspondence Evaluate and settle assigned claims based upon investigative results Demonstrate...

A career at Concord Insurance Group is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Our role as a Senior Field Claims Representative will be responsible for the investigation, evaluation and settlement of assigned claims involving 1st Party Homeowner and Commercial Property claims. This role is a field-based position and will require travel to loss sites to evaluate the damages. This also includes s pecial investigation activities with an emphasis on investigating possible fraudulent activity.  This is a field based position, travel will be required within Central/Eastern Massachusetts, with occasional travel to other areas as required. Responsibilities Field appraise losses of all types for both personal lines and commercial lines claims Take loss reports directly from insureds and/or claimants and/or their representatives....