The Account Manager oversees policyholders' renewals and inquiries, ensuring premium targets are met and identifying cross-selling opportunities. This position conducts coverage assessments, nurtures client relationships, and ensures adherence to company protocols. Managing a portfolio & premium trends, and administers invoicing and endorsement tracking. Moreover, this position assists in managerial duties and contributes to new hire training initiatives. SPECIFIC DUTIES: Direct Meet and/or exceed company and departmental premium persistency and direct written premium goals by facilitating the renewal process for assigned MAGMUTUAL® policyholders across all lines of business. Serve as point of contact for policyowners throughout the year to assist with any and all coverage changes or coverage inquiries for all lines of business. Conduct annual coverage reviews to ensure all coverage needs within the practice, business and regulation of medicine are satisfied....

The Claims Experience Service Consultant supports MagMutual policyholders and agents by coordinating high-level claims, reviews, and meetings, serving as a knowledgeable resource for claims experience questions and matters, closed claims discussions, and claims process guidance. This role focuses on coordinating and supporting claims experience activities, providing guidance on claims processes, delivering clear communication, and supporting education, analysis, and reporting efforts that enhance the overall policyholder experience. SPECIFIC DUTIES: Claims Experience Support & Policyholder Assistance Serve as a service contact for policyholders and agents regarding claims experience questions and processes. Respond to inquiries related to closed claims discussions, claim outcomes, and general claims experience questions. Provide guidance on claims reporting expectations, first notice of loss procedures, and claims process steps. Support policyholders and agents...

OVERALL RESPONSIBILITIES: The Risk Consultant plays a pivotal role in nurturing strong customer relationships and providing expert guidance across various facets of our services. Working closely with the entire Customer Service team, this position will address inquiries and concerns with efficiency, accuracy, and professionalism, ensuring the delivery of exceptional service. Beyond risk management and patient safety consultation, the Risk Consultant will also serve as a resource for policy management, billing, claims management, and other company-related inquiries. Additionally, this position will oversee Preserve Program files, ensuring reimbursement to patients following unexpected outcomes, and maintain relevant files in applicable systems. SPECIFIC DUTIES: Maintain collaborative, professional, and consultative relationships with MagMutual clients, offering expert guidance on risk management, regulatory compliance, patient safety, policy management, billing, claims...

The Advice Data & Analytics Director/Executive directs the strategic direction and execution of all data-related functions within MyAdvice, encompassing Data Stewardship and Data Management, Analytics and Reporting, Customer Segmentation and Data-Driven Strategy, and Data Science and Modeling. Sets the vision, priorities, and resource allocation for these domains, ensuring the organization leverages data to generate insights, inform strategic decision-making, and deliver high-impact programs for physicians and healthcare providers. Oversees the analytics, data science, segmentation, and business data stewardship functions, fostering a culture of innovation, collaboration, and excellence. Mentors senior analysts, drives adoption of best practices, and ensures alignment with enterprise data governance, security, and compliance standards. Maximizes the smart and ethical use of AI in all tasks to drive efficiency and data-driven insights. This role partners closely with...

The Sr. Underwriter is primarily responsible to underwrite new and renewal business in accordance with all company Underwriting guidelines, procedures, and service standards. This role is responsible for interacting with MMIA agents, account service consultants, and independent agents to assist in selling, retaining, and servicing PSL and HCS business. SPECIFIC DUTIES: Handle all duties within authority level and assigned territory, which consists of large and complex accounts, insuring physicians, facilities, and hospital liability risks. Modify risk and coverage conditions on new or renewal business within limits of delegated authority and in accordance with established service and quality standards while maintaining production, account retention, and profitability objectives. Ensure the consistent implementation of underwriting guidelines for proper risk identification, assessment, documentation, and management. Assist in managing results through proactive input on necessary...

The Operations Processing Specialist will support the designated department(s) by providing exceptional customer service, accurate document production and reporting as well as timely, effective communication to key parties. This role is a key aspect of daily processing for all Operations as it relates to the organization. SPECIFIC DUTIES: Incoming/outgoing mail processing and general office support as needed. Responsible for handling all requests of functional area timely and accurately and within the established service standard. Collaborate with internal and external partners to obtain and provide information, improve processes, and enhance the policyholder’s experience.  Timely and accurately create and submit any regulatory reporting required by operational function. Ensure data integrity is maintained in source systems and all documentation created and distribution to policyholders and internal business partners. Provide reception, phone, and desk coverage as needed....