Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards,...

The Customer Service Representative for Business Insurance Services is responsible for promoting and renewing assigned Pearl Insurance / AVMA coverage(s) to existing clients over the phone and through email, mail, and fax.  Answers inquiries through the call center from policyholders or insurance brokers regarding current coverage(s) and upcoming renewals.  Your Impact: Conduct high volume of customer contact via the phone, email, mail, and fax to promote and renew assigned coverage(s) to existing Pearl Insurance clients; sell ancillary product(s) to clients.  Facilitate the application and underwriting process with the client and the internal underwriter that includes – sending application to client; finalizing application and any applicable forms and prepare information for submission, following up with the client when additional information is needed to complete the underwriting process.  Present the quote or estimate to the potential client; close the sale; attempt...

As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture.  Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client. Your Impact: Provide daily inbound and outbound communication coverage (phone, email, etc.) Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges,...

We are seeking a dedicated and detail-oriented Customer Account Associate with experience in commercial lines to join our operations team. In this role, you will leverage your independent judgment and exceptional communication skills to gather information, process changes, address client concerns, and assist with endorsement processing. The ideal candidate is a proactive professional with strong multitasking abilities, analytical skills to resolve system issues efficiently, and a commitment to delivering outstanding service to our customers. Your Impact: Serve as a primary point of contact for the Rental Team, professionally handling inbound calls, emails, addressing inquiries, and resolving issues efficiently to ensure client satisfaction Provide prompt and accurate responses via phone and email to insured individuals and agents, clarifying policy details, addressing concerns, and offering guidance on coverage and procedures Maintain organized and up-to-date records,...

The  Policy Review Specialist is responsible for retaining policyholders and improving overall retention of customer base, with a focus on policyholder renewals and book rolls.  Meets established retention targets and other quality of business factors. Establishes customer rapport through mutual trust and respect. Your Impact: Places outbound calls to customers within specified timeframe before renewal date for re-quote.  Contacts relate to upcoming policy renewals and targeted book roll activities.  Reviews and analyzes reports and other data to monitor progress towards stated goals.  Analyzes the customer’s current insurance coverage and suggests additions or changes to retain and grow existing customer base.  Maximizes opportunities to upgrade and/or cross-sell additional products and consistently asks for referrals to increase leads for the new business sales team.  Efficiently and accurately calculates/presents quotes and writes insurance...

The  Sales Account Executive in this role is responsible for telephone marketing and sales of insurance products to members/clients. Meets established sales targets and other quality of business factors.   Assist customers with product information and recommendations for the life and health products offered through the Affinity Group. Work with business and marketing units to encourage and promote customer retention. Your Impact: Sells insurance products to prospective member/clients by making and receiving telephone calls. Prospects and produces new life, health, disability, dental and other product lines offered to Affinity Group Associations Responsible for meeting individual sales and quality of business targets. Reviews and analyzes sales reports and other data to monitor progress towards stated goals and provides input to management to help identify opportunities to improve sales.  Utilize marketing campaigns, advertising, and other marketing methods to meet...

The Billing Specialist Associate is responsible for supporting the billing department by assisting in the preparation and processing of invoices. This entry-level role involves ensuring accuracy in billing information, addressing customer inquiries, and maintaining billing records. The Associate plays a vital role in facilitating smooth billing operations and contributing to overall financial accuracy. Your Impact: Assist in the preparation and processing of invoices and billing statements. Verify billing information for accuracy and compliance with company policies. Respond to customer inquiries regarding billing issues and discrepancies. Maintain organized billing records and documentation. Support the billing team with various administrative tasks as needed. Successful Candidate Will Have: Associate's degree in Finance, Accounting, or a related field (preferred). 0-2 years of experience in billing, accounts receivable, or customer...

Oxford Risk Management Group is seeking an Application Support Specialist to support the business systems, integrations, and data processes that drive our Commercial Lines and Captive Insurance operations. This role is responsible for maintaining application performance, supporting data integrity, troubleshooting integrations, and assisting end users across underwriting, claims, risk management, and captive insurance programs. Your Impact Support and troubleshoot integrations, APIs, data feeds, and business applications across underwriting, claims, CRM, and captive insurance platforms. Monitor system performance, data quality, and scheduled processes to ensure accurate and reliable operations. Write SQL queries and reports to validate data, investigate issues, and support business needs. Assist with application administration, user access, configuration updates, and documentation. Partner with business and technology teams to resolve issues and improve system efficiency....

We are looking for a Senior Commercial Underwriter to join our team. This role reports to the VP of Transportation and involves performing risk selection and pricing on endorsements, renewals, and new business within the guidelines and authority established between MGU and various contracted carriers. The Commercial Transportation Underwriter reviews new business and renewal quotes before issuance and may make marketing calls to brokers and agents as needed. This position requires creativity, multitasking skills, and adherence to division goals and culture. Your Impact: Assess and price endorsements, renewals, and new business according to guidelines and authority as outlined in the underwriting manual and as assigned by their manager. Lines of business to underwrite include general liability, auto liability (incl. HNO), physical damage, umbrella/excess, property, crime, motor truck cargo, contingent auto, and cargo Provide customer service by responding promptly and...

We are looking for a Commercial Auto Underwriter to join our team. This role reports to the VP of Transportation and involves performing risk selection and pricing on endorsements, renewals, and new business within the guidelines and authority established between MGU and various contracted carriers. The Commercial Transportation Underwriter reviews new business and renewal quotes before issuance and may make marketing calls to brokers and agents as needed. This position requires creativity, multitasking skills, and adherence to division goals and culture. Your Impact: Assess and price endorsements, renewals, and new business according to guidelines and authority as outlined in the underwriting manual and as assigned by their manager. Lines of business to underwrite include general liability, auto liability (incl. HNO), physical damage, umbrella/excess, property, crime, motor truck cargo, contingent auto, and cargo Provide customer service by responding promptly and...

As a Senior Casualty Treaty Reinsurance Underwriter you will work closely with key internal and external stakeholders, including cedents, brokers, and actuarial teams, to develop tailored reinsurance solutions. You will also play a critical role in market development, risk management, and portfolio optimization. Your Impact: Evaluate and underwrite new and renewal casualty reinsurance treaties, assessing risk exposures, pricing, and terms. Develop and implement underwriting standards and best practices to maintain portfolio profitability. Manage a portfolio of casualty reinsurance treaties, ensuring alignment with profitability and growth objectives. Conduct in-depth portfolio analysis to identify opportunities for optimization and diversification. Assess and manage treaty-related risks, developing and executing effective risk mitigation strategies. Ensure compliance with company policies, regulatory requirements, and underwriting best practices. Successful...

The Regional VP, Life Insurance Brokerage is responsible for driving the growth and strategic direction of the organization by identifying and pursuing new business opportunities within the Northeast region. This role involves developing and implementing business strategies, building relationships with key clients and partners, and leading a team of business development professionals. The Regional VP will collaborate with cross-functional teams to enhance product offerings and optimize customer engagement, ensuring alignment with organizational goals. Your Impact: Develop and execute comprehensive business development strategies to achieve revenue and market growth. Identify and evaluate new business opportunities, partnerships, and markets. Build and maintain strong relationships with clients, industry stakeholders, and partners. Lead, mentor, and develop the business development team to enhance performance and achieve targets. Collaborate with marketing,...

Oxford is seeking an organized and highly motivated Account Manager to join our growing Revenue Team. This key contributor will serve as a critical link between clients, brokers, and the company, providing exceptional service and support, while reporting to one of our Senior Account Executives. The position requires a proactive approach to client and broker management, handling both new business and renewal policies and servicing needs, and maintaining comprehensive documentation while adhering to important deadlines and regulatory compliance. Ideal candidates are detail-oriented, thrive in a dynamic, client-focused, fast-paced environment, and excel in providing personalized service. We are looking for a motivated individual who is eager to contribute to our company's growth with exciting opportunities and sizeable premiums.  Job Responsibilities New Business and Renewal Process Management : Oversee all aspects of the new business and renewal process, including...

The National Practice Account Manager will play a strategic and highly visible role within our national Veterinary Insurance Program. This individual is responsible for servicing large, private equity-backed veterinary practice groups that operate across the United States. This role is focused on servicing all lines of property and casualty coverage needed by multi-location veterinary practices such as workers' compensation, property, general liability, commercial auto, umbrella, etc., as well as leading renewal efforts to market these accounts. This individual will interface directly with clients on a consistent basis, as the go to contact for service needs and technical coverage questions. The National Practice Account Manager will serve as a trusted advisor to key contacts within the client organizations, delivering customized insurance and risk management solutions that align with the evolving needs of this growing segment. Your Impact: Lead renewal efforts for...

The Captive Implementation Manager (CIM) is responsible for assigned new business implementations and managing select renewal activities that require review and approval from the Department of Insurance. The CIM serves as the project manager of these new implementations and certain renewal functions. The CIM will work independently and oversee key functions within the Captive Implementation Department pertaining to their assigned new implementation cases and select renewals. This position requires critical thinking, effective communication, and organization. The CIM must be creative and enjoy working within an entrepreneurial environment that is mission-driven, results-driven and community oriented.  The ideal individual will be organized and able to maintain a realistic balance among multiple priorities, can exercise good judgment in a variety of situations and demonstrate strong written and verbal communication skills.  The CIM is responsible for executing activities tied to...

The Strategic Account Manager (SAM) is a critical extension of Montage selling and account retention strategy within the Jewelry Division .  In support of the Vice President of Sales – Jewelry Division, the SAM serves as an internal and external liaison supporting in-house service for Montage retailers. The SAM supports the sales organization and identifies growth opportunities by evaluating retailers’ current offerings and pursuing expansion of Montage Jewelry Care Plans within existing accounts. The SAM manages implementation processes by coordinating and completing tasks associated with new business rollouts. The SAM builds and maintains strong relationships with key retailers and facilitates collaboration between retailers and internal support teams. This role ensures the integrity of account data and business arrangements from proposal through implementation. The SAM also evaluates account performance and provides recommendations to support program profitability and...

We’re seeking a Director of Operations to take ownership of the operational backbone of a growing insurance program manager with delegated underwriting authority. This role is at the center of the business, working across underwriting, carriers, regulators, vendors, and parent company support teams to manage operations efficiently while identifying opportunities for improvement. The right person is organized, driven, and comfortable stepping into complex projects and taking ownership. This is a hands-on leadership role with broad visibility and significant room to grow with the business. Your Impact: Lead and manage overseas outsourcing partners responsible for submission clearance, rating, endorsement processing, and other policy administration functions; set expectations, track performance, and improve workflows. Oversee and develop a small internal operations team handling policy servicing, agency appointments, and licensing. Serve as primary liaison to parent company...

The Marketing Coordinator provides administrative, clerical, and operational support to the NY Marketing and Client department and senior staff. This role is responsible for coordinating marketing activities, assisting with content and campaigns, maintaining records and systems, and ensuring day‑to‑day marketing tasks are completed accurately and on time. The position requires strong organizational skills, attention to detail, and the ability to support multiple projects simultaneously. Your Impact: Assist with the execution of marketing campaigns, initiatives, and promotions. Prepare and format basic marketing materials (flyers, email drafts, presentations). Coordinate internal requests for marketing support and route tasks appropriately. Track project timelines, deliverables, and basic metrics. Support event planning logistics, including registrations, materials, and follow‑up. Maintain marketing calendars and schedules. Assist with website updates and content...

We are seeking a driven, relationship focused New Business Broker to lead growth within an assigned region. In this role, you will play a key part in expanding our healthcare portfolio by building strong agency partnerships, delivering a compelling value proposition, and generating high quality submission flow. You will collaborate closely with internal teams and carrier partners to evaluate risk, develop strategic business plans, and drive profitable premium growth. This is an opportunity for a results-oriented professional with strong underwriting expertise and a passion for client service to make a meaningful impact within a dynamic and growing organization. Your Impact: Achieve or exceed production goals for written policy and premium within your assigned region Build and strengthen insurance agency partnerships through in person meetings, phone outreach, and technology enabled engagement Deliver the PMC Healthcare value proposition while driving high quality...

The Claims Accountant is responsible for managing and analyzing financial transactions related to insurance claims. This role ensures the accuracy of claims payments, reserves, and reporting while maintaining compliance with regulatory requirements and company policies. The position works closely with the claims department, accounting, and auditors to improve financial processes and support strategic decision-making. Your Impact: Track, reconcile, and analyze loss payments to ensure accuracy and proper accounting treatment. Reconcile claims bank accounts daily/monthly and resolve discrepancies between bank statements, claims disbursements, and accounting records. Reconcile TPA funds held balance. Ensure timely and accurate month-end and year-end closings related to claims. Identify and resolve discrepancies in claims transactions. Develop and implement process improvements to increase efficiency and accuracy. Partner with the claims department to support accurate...