We are seeking a dedicated and detail-oriented Customer Account Associate with experience in commercial lines to join our operations team. In this role, you will leverage your independent judgment and exceptional communication skills to gather information, process changes, address client concerns, and assist with endorsement processing. The ideal candidate is a proactive professional with strong multitasking abilities, analytical skills to resolve system issues efficiently, and a commitment to delivering outstanding service to our customers. Your Impact: Serve as a primary point of contact for the Rental Team, professionally handling inbound calls, emails, addressing inquiries, and resolving issues efficiently to ensure client satisfaction Provide prompt and accurate responses via phone and email to insured individuals and agents, clarifying policy details, addressing concerns, and offering guidance on coverage and procedures Maintain organized and up-to-date records,...

As a Travel Claims & Customer Service Representative, you will take the first reports of claims and will initiate the claims process. This is a front-line position in our Travel department and is crucial in setting the tone for fulfilling our promise of providing exceptional white-glove service to our claimants and callers. You will use your independent judgment and communication skills to obtain information and determine if coverage exists and relay this information to claimants. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive and proactive manner Consistently meet established performance standards, including quantity and quality claims processing standards Maintain current knowledge of Plans and...

The Business Development Manager is responsible for generating sales opportunities within an assigned territory with outside insurance agents/brokers. Manages the relationship between Pearl Insurance and the agency/broker. Assists with the placement of new business and managing overall book results with agents/brokers within assigned territory. Your Impact: Drive new business from existing agent/broker partners and solicit new agent/broker partnership opportunities for Pearl Insurance within an assigned territory to grow Pearl’s overall book of business. Book Management - new & renewal metrics, tracking results and address trends with broker partners. Helping facilitate new business opportunities from submission to issuance. Consistently touching base with assigned broker network to address issues, uncover opportunities, and promote the Pearl Insurance value proposition. Build and maintain relationships with existing agent/broker partners by assisting with new...

The Customer Service Representative I (Bilingual-French) acts as the first point of contact for French and English-speaking customers, agents, and clients throughout the U.S. and Canada. You’ll use your knowledge of our products and services to provide professional, timely assistance and determine the appropriate actions to resolve inquiries. New hires receive three weeks of comprehensive training to learn our systems, procedures, and documentation standards—with ongoing support to ensure your continued growth and success in the role. Your Impact: Respond to customer, agent, and client inquiries via phone or web, handling account questions and concerns in both inbound and outbound interactions. Ensure timely, accurate follow-up and resolution. Resolve problems and verify insurance requirements while accurately entering information into internal systems. Process policies and related documents efficiently to ensure accurate workflow through the system. Assist...

The Office Services Technician is responsible for ensuring the efficient flow of documents, mail, and communications throughout the organization.  This position is responsible for sorting, processing, and distributing incoming and outgoing mail; managing shipping and receiving activities (including certified mail, regular and overnight packages); maintaining accurate mailing and postage records; and providing backup support for reception and switchboard operations. Your Impact: Sort, process, and distribute all incoming mail, packages, and documents ensuring timely delivery to the correct departments. Identify and verify firm names and addresses to route documents (scanned and delivered) to the correct department. Prepare, scan and index incoming materials, including checks, legal documents, and internal correspondence into the electronic storage system. Operate the folder-inserter machine to complete large mailing projects; determine appropriate...

We are seeking a hands-on Application Support Specialist to assist with integrations, data flows, and day-to-day system operations across our core business applications. This role focuses on monitoring and maintaining existing integrations, supporting data, and assisting with basic system administration tasks. This is an early-career to mid-level role best suited for someone with foundational experience in SQL, integrations, and applications who is looking to grow their skills in integrations and platform support. Responsibilities Integration Support & Maintenance Build, monitor, support, and troubleshoot system integrations Assist with data exchanges between CRM, claims platform, and enterprise data warehouse. Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting. Implement routine fixes, minor enhancements, and support performance improvements under guidance. Support data ingestion and validation processes within the...

We are seeking a detail oriented and customer focused Customer Service Representative to provide administrative and operational support to our Crop Insurance division at Silveus Insurance Group, including Agents, Account Service Representatives (ASRs), and the Director of Processing. This position is responsible for processing policy information, maintaining compliance requirements, supporting agency operations, and delivering exceptional service to both internal and external customers. The ideal candidate will be highly organized, thrive in a fast paced environment, and demonstrate a commitment to accuracy, professionalism, and teamwork. Your Impact: Drive accuracy and efficiency by managing and processing all incoming and outgoing paperwork from local and remote sales agents. Take full ownership of responsibilities, consistently delivering high quality work while meeting or exceeding productivity standards. Ensure the integrity and organization of client...

Join Our Team as a Junior Agent Support Representative! Are you detail-oriented, organized, and ready to support a dynamic team of professionals? We're seeking a Junior Agent Support Representative to provide essential support that helps our agents succeed. If you're ready to jump into a role where you’ll be the backbone of operations, ensuring efficiency and smooth communication, this is the job for you! Your Impact: Review and submit completed applications, production reports, and acreage reports. Respond to work-related correspondence (email, phone calls) within business hours. Gain working knowledge of Harvest Guard, including inputting client information, building units and databases, and updating production records. Collect and provide critical information to help agents perform efficiently. Audit all applications, production reports, and schedules of insurance for accuracy. Assist agents by submitting claims and managing client trackers....

The Account Executive is responsible for promoting and selling assigned Pearl Insurance coverage(s) to potential clients over the phone and through email, mail, and fax. Handles servicing clients during their first year of policy coverage with Pearl. Your Impact: Prioritize sales leads from various sources, such as the Monthly Sales Funnel, Daily Activity Report, and leads from websites, database management, etc. Conduct a high volume of customer contact via the phone, email, mail, and fax to promote and sell assigned coverage(s). Utilize marketing campaigns, advertising, and other marketing methods to meet monthly and annual sales goals in a defined territory. Present the quote or estimate to the potential client; close the sale; attempt to gain market intelligence if unable to close the sale. Facilitate the application and underwriting process with the potential client and the internal underwriter including - sending application to potential clients, finalizing...

We are looking for a Senior Commercial Underwriter to join our team. This role reports to the VP of Transportation and involves performing risk selection and pricing on endorsements, renewals, and new business within the guidelines and authority established between MGU and various contracted carriers. The Commercial Transportation Underwriter reviews new business and renewal quotes before issuance and may make marketing calls to brokers and agents as needed. This position requires creativity, multitasking skills, and adherence to division goals and culture. Your Impact: Assess and price endorsements, renewals, and new business according to guidelines and authority as outlined in the underwriting manual and as assigned by their manager. Lines of business to underwrite include general liability, auto liability (incl. HNO), physical damage, umbrella/excess, property, crime, motor truck cargo, contingent auto, and cargo Provide customer service by responding promptly and...

The Service Support Representative role is responsible for several areas of administration including application processing, claims processing, working incoming mail and other duties as assigned. Your Impact: Responsible for knowing insurance plan details such as eligibility to complete applications, enrollments or claims accurately.  Responsible for meeting contractual department goals by completing daily work given within guidelines set by the insurance carrier or the association and working directly with the sales team or insurance carrier when need be if questions arise.   Assist in printing daily batches of issue packets for new business. Assist in getting out-going mail to mailroom daily. Process daily carrier decision files for new business. Assign incoming mail to correct subgroup within the department.  Successful Candidates Will Have: High school diploma or general education degree (GED). Minimum of 1 year of related operations...

We’re seeking an Account Manager to provide superior service to our clients, including new business submissions, examination of policies, endorsements, and comparison to binders and expiring policies for the team. This is a hybrid opportunity and this role requires onsite in-office presence 4 days per week at our office in Raleigh, NC. Applicants must be located within a commutable distance to Raleigh. VFIS of North Carolina is the leading provider of insurance for non-profit emergency service organizations, including volunteer fire departments (firefighters), ambulance and rescue squads (paramedics & EMTs) in the state of North Carolina.  Your Impact: Marketing, servicing, renewal negotiation, problem resolution, reviewing and rating of key accounts.  Ensure integrity of policies and related documents.  Maintain productive business relations and engage in extensive contact with clients, producers and underwriters.  Produce business proposals and deliver to...

As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture.  Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client. Your Impact: Provide daily inbound and outbound communication coverage (phone, email, etc.) Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges,...

As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture.  Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client. Your Impact: Provide daily inbound and outbound communication coverage (phone, email, etc.) Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges,...

We are looking for a Commercial Auto Underwriter to join our team. This role reports to the VP of Transportation and involves performing risk selection and pricing on endorsements, renewals, and new business within the guidelines and authority established between MGU and various contracted carriers. The Commercial Transportation Underwriter reviews new business and renewal quotes before issuance and may make marketing calls to brokers and agents as needed. This position requires creativity, multitasking skills, and adherence to division goals and culture. Your Impact: Assess and price endorsements, renewals, and new business according to guidelines and authority as outlined in the underwriting manual and as assigned by their manager. Lines of business to underwrite include general liability, auto liability (incl. HNO), physical damage, umbrella/excess, property, crime, motor truck cargo, contingent auto, and cargo Provide customer service by responding promptly and...

Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance...

The Personal Lines Insurance Representative  is responsible for quoting and selling personal lines insurance policies to warm inbound affinity member leads. No cold calling is required. This is a fully remote position. Total Compensation: Including Base Salary/Commission/Bonus Incentives (Estimated Annually): $80,000 to $100,000 (uncapped) Your Impact: Responsible for selling personal lines insurance products (auto, home/renters/condo, umbrella, recreational vehicles, etc) You would have access to over 20+ carrier options to meet the needs of our customers.  You would be responsible for knowing all carrier underwriting requirements. You will receive daily warm inbound leads via inbound call, online inquiries, and referrals from internal departments. You will be joining a team of professional sales advisors impacting the growth of a large Brown & Brown agency. We view our team members as professional advisors. Not simply sales representatives. You would...

We are seeking an Underwriter Assistant with experience in underwriting for business auto and other commercial package lines, including general liability, business property, and cargo. This role supports account servicing, eligibility evaluation, and post-sale client servicing. The ideal candidate demonstrates strong judgment and brings hands-on coverage experience to help support a profitable and well-managed book of business. Your Impact: Determine eligibility of incoming commercial insurance submissions Use underwriting tools and historical reports to make sound underwriting decisions which help ensure a profitable book of business Work with senior underwriters to strive for a book of business with a loss ratio lower than 40% Review motor vehicle records and determine eligibility for drivers Re-rate or revise rating as needed Document underwriting decisions Successful Candidate Will Have: Home state Property & Casualty insurance license preferred Proven...

The  Billing Specialist  will be responsible for delivering billing and related administrative services timely and accurately to carriers, agents, employers, and policyholders. Provide services directly by maintaining a caseload. Meet service standards for processing volumes, speed, and responsiveness in a fast-paced work environment while supporting corporate initiatives. Your Impact : Process bill payments and policy changes timely and accurate. Meet all SLAs for the caseload. Work in collaboration with colleagues to maintain service levels for all Premium Accounting clients. Support corporate initiatives including but not limited to system improvements, special projects, and customized service support for new clients. Successful Candidates Will Have: Experience using Excel. Experience working with clients via phone and email. Strong organizational skills Exceptional attention to detail Self-directed, thorough, and highly organized...

The AVMA Client Executive is responsible for providing support to the AVMA Program Executive and the AVMA Relationship Manager for AVMA Trust; responsible for growing satisfied client relationships, maintaining a profitable book of business, and implementing and integrating new and expanded products into the clients’ portfolios.  The Client Executive leads communication between AVMA Trust and the service team members, including administration, sales, customer service, marketing, database management, IT, etc. for all product lines offered by AVMA Insurance Services. Your Impact: Sustain and grow revenue by providing support to the Program Executive and Relationship Manager Manage and assume responsibility for customer satisfaction for assigned client(s). Prepare reports and presentations for client meetings, stewardships, and governing committee meetings; follow up with meeting notes and ensure action items are completed. Strong analytical skills with the ability to...