The Claims Adjuster is responsible for f acilitating a service event for the customer and accurately processing the claim in a courteous, sincere and timely manner. Forwarding the appropriate forms and helping the customer with completing and returning the necessary documentation to resolve the loss.  Your Impact: Provide inbound customer support by answering incoming calls promptly and courteously. Verify contract information, accurately enter new claims into system based on client specific terms and conditions and confirm coverage in accordance with policies and procedures. Review all documentation supporting the claim, proof of ownership, and parts and replacement costs. Issue coverage denials where appropriate or schedule a servicer as needed to handle the damages to the customer’s property. Approve or deny estimates from servicers up to $750.00 . Maintain email box in an efficient and timely manner, responding to customers and vendors as...

The Captive Implementation Manager (CIM) is responsible for assigned new business implementations and managing select renewal activities that require review and approval from the Department of Insurance. The CIM serves as the project manager of these new implementations and certain renewal functions. The CIM will work independently and oversee key functions within the Captive Implementation Department pertaining to their assigned new implementation cases and select renewals. This position requires critical thinking, effective communication, and organization. The CIM must be creative and enjoy working within an entrepreneurial environment that is mission-driven, results-driven and community oriented.  The ideal individual will be organized and able to maintain a realistic balance among multiple priorities, can exercise good judgment in a variety of situations and demonstrate strong written and verbal communication skills.  The CIM is responsible for executing activities tied to...

The  Policy Review Specialist is responsible for retaining policyholders and improving overall retention of customer base, with a focus on policyholder renewals and book rolls.  Meets established retention targets and other quality of business factors. Establishes customer rapport through mutual trust and respect. Your Impact: Places outbound calls to customers within specified timeframe before renewal date for re-quote.  Contacts relate to upcoming policy renewals and targeted book roll activities.  Reviews and analyzes reports and other data to monitor progress towards stated goals.  Analyzes the customer’s current insurance coverage and suggests additions or changes to retain and grow existing customer base.  Maximizes opportunities to upgrade and/or cross-sell additional products and consistently asks for referrals to increase leads for the new business sales team.  Efficiently and accurately calculates/presents quotes and writes insurance...

We are seeking an Underwriter Assistant with experience in underwriting for business auto and other commercial package lines, including general liability, business property, and cargo. This role supports account servicing, eligibility evaluation, and post-sale client servicing. The ideal candidate demonstrates strong judgment and brings hands-on coverage experience to help support a profitable and well-managed book of business. Your Impact: Determine eligibility of incoming commercial insurance submissions Use underwriting tools and historical reports to make sound underwriting decisions which help ensure a profitable book of business Work with senior underwriters to strive for a book of business with a loss ratio lower than 40% Review motor vehicle records and determine eligibility for drivers Re-rate or revise rating as needed Document underwriting decisions Successful Candidate Will Have: Home state Property & Casualty insurance license preferred Proven...

As we continue to scale, we are looking for a self-motivated and high-energy team member to join us as a   Billing Specialist. The   Billing Specialist   will be responsible for delivering billing and related administrative services timely and accurately to carriers, agents, employers, and policyholders. Provide services directly by maintaining a caseload. Meet service standards for processing volumes, speed, and responsiveness in a fast-paced work environment while supporting corporate initiatives. Your Impact : Process bill payments and policy changes timely and accurate. Meet all SLAs for the caseload. Work in collaboration with colleagues to maintain service levels for all Premium Accounting clients. Support corporate initiatives including but not limited to system improvements, special projects, and customized service support for new clients. Successful Candidates Will Have: Experience using Excel. Experience working with clients via phone...

We are seeking a highly professional  Administrative Support Professional  to join our team.  The ideal candidate will be articulate, highly skilled, motivated, and a positive individual that enjoys multi-tasking and handling several projects at once. The Administrative Support Professional  will assist with providing switchboard coverage, and general office support to our Enrollment team coupled with making decisions based on customer, employee, and company best interests. Your Impact: Provide general office support, including reception/front desk coverage, copying, imaging, faxing, filing, and contact management. Answer and direct incoming calls to Customer Service Representatives. Greet and assist guests entering the office. Make appropriate decisions regarding how to redirect and respond to customers on hold, in high volume inbound call situations. Assist with account implementation, including account set-up and file preparation. Prepare...

We’re seeking an Account Manager to provide superior service to our clients, including new business submissions, examination of policies, endorsements, and comparison to binders and expiring policies for the team. This is a hybrid opportunity and this role requires onsite in-office presence 4 days per week at our office in Raleigh, NC. Applicants must be located within a commutable distance to Raleigh. VFIS of North Carolina is the leading provider of insurance for non-profit emergency service organizations, including volunteer fire departments (firefighters), ambulance and rescue squads (paramedics & EMTs) in the state of North Carolina.  Your Impact: Marketing, servicing, renewal negotiation, problem resolution, reviewing and rating of key accounts.  Ensure integrity of policies and related documents.  Maintain productive business relations and engage in extensive contact with clients, producers and underwriters.  Produce business proposals and deliver to...

Are you detail-oriented, analytical, and looking to grow your career in the insurance industry? We’re seeking a Reinsurance Claims Processor to join our dynamic team. In this role, you'll play a key part in ensuring the accurate and timely handling of reinsurance claims while collaborating with various internal and external partners to support seamless claims operations. Your Impact: Reviewing and analyzing incoming reinsurance claims submitted by ceding companies Verifying claim accuracy and completeness in accordance with reinsurance treaties and policy language Communicating effectively with reinsurance intermediaries and internal stakeholders such as underwriters and management to clarify claim details Calculating reinsurance recoveries based on treaty terms and applicable loss allocation provisions Preparing and maintaining thorough claim documentation and files Processing payments in line with company procedures and regulatory standards...

We are seeking an experienced Underwriter with a strong background in wholesale underwriting for business auto and other commercial package lines, including general liability, business property, and cargo. This role is responsible for evaluating risk eligibility, pricing and structuring accounts, managing renewals, and driving profitable growth within a defined book of business. Your Impact: Actively introduce specialty products to new producer relationships, and legacy retail agencies of our firm Determine eligibility of incoming commercial insurance submissions Use underwriting tools and historical reports to make sound underwriting decisions which ensure a profitable book of business Work within underwriting authority to strive for a book of business with a loss ratio lower than 40% Discuss quotes and coverage with the producing agent to point out key selling points of our product(s) Review driver MVRs to determine eligibility, and client inspection reports Provide...

The   Accounting Supervisor, AVMA   PL   is responsible for   managing the day-to-day operations of the   Accounting   staff responsible for AVMA Professional Liability   (PL)   Insurance. Applying principles of   Accounting   in order to   track and analyze financial information, and to prepare financial reports. Supervises assigned accounting team members to ensure   timely   and   accurate   activity and transactions. Serves as the main point of contact when issues arise relating to AVMA Professional Liability Insurance Lines accounting transactions.   Your Impact:   Supervise, coach, train, and provide leadership and guidance to the   AVMA PL   Accounting team; assign performance goals; write and deliver performance appraisals and corrective action.   Monitor daily workflows of the   AVMA PL   Accounting team to ensure service levels and timelines are   being met .   Oversee cash...

The  Customer Service Representative   (CSR) provides exceptional service to insureds, carriers, and partners by responding to inquiries and resolving issues related to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retention, and the overall success of the Affinity Customer Service team. Collaboration, teamwork, and strong communication within the team are key to success.  Your Impact:   Respond to inbound calls, emails, and other inquiries from customers and carriers in a professional, courteous, and timely manner.  Place outbound calls as needed to follow up on customer inquiries, resolve outstanding issues, or provide updates.  Maintain accurate and complete customer service notes and documentation in the CRM system.  Process client requests, policy changes, and updates...

The Customer Care Specialist will keep existing bill count and policy premium on the books by notifying members that their premium is due.  Assist members with making payments, setting up recurring payments, or getting to the sales department if they are interested in a new policy or a new level term product. Your Impact: Mailing out reminder and lapse letters timely from the system.  Consistently meet expectation of at least 50 outbound calls per day. Review retention reports daily to see where numbers are and where focus needs to be. Work through assigned tasks of unpaid accounts.   Assist on payment line to ensure these calls are taken timely for members that are ready to pay. Work all credit card expiring tasks as well as EFT failed accounts.   Acquire and maintain knowledge of Affinity life and health plans offered. Self-motivated to meet goals and keep bill count and premium on the books. Successful Candidates Will Have: Minimum of a high school...

The  AVMA Technician  provides technical insurance support to the Account Coordinators, Sales Representatives, Customer Service Representatives, Client Relations Representatives, and clients by performing the following duties.    Your Impact:   Maintains and updates log of all renewal PIS business within the team in the respective system:  Quote Tracker and Synergy CRM  Sends renewal solicitations to existing clients in a timely manner to facilitate successful renewals of PIS policies.  Determine proper renewal tract with carriers to each policyholder  Handles communication with insurance carriers throughout the renewal process.  Creates Pearl branded quote documents and payment instructions for all PIS renewals.  Reviews and processes money mail orders for renewal business (checks for accuracy and completeness).  Sorts mail, indexes scanned mail and distributes to appropriate underwriter if necessary.  Issues policies and processes invoices to ensure payments to...

We are looking for Claims Assistant to join our team. This role will be responsible for assisting the claims auditor by ensuring filings, documentation, and reports are accurately and timely entered into our databases. Your Impact: Assists claimants, providers, and clients with problems or questions regarding their claims and/or policies Ensuring compliance with state laws, company policies, and procedures in all claim-related activities Monitor incoming emails and enter information received in database within 24 hours Enter 50% notices/Trigger Diagnosis Reports and alert nurse on any potentially large claimant based on the guidelines established (diagnosis and/or dollar amount) Enter LCM (Large Case Management) notices and notify the nurse Process claims, checks and SLAM Reports Successful Candidate Will Have: BA/BS degree preferred or high school diploma with six to twelve months related experience and/or training; or equivalent combination of education and...

We are seeking a highly professional  Administrative Support Professional  to join our team.  The ideal candidate will be articulate, highly skilled, motivated, and a positive individual that enjoys multi-tasking and handling several projects at once. The Administrative Support Professional  will assist with providing switchboard coverage, and general office support to our Enrollment team coupled with making decisions based on customer, employee, and company best interests. Your Impact: Provide general office support, including reception/front desk coverage, copying, imaging, faxing, filing, and contact management. Answer and direct incoming calls to Customer Service Representatives. Greet and assist guests entering the office. Make appropriate decisions regarding how to redirect and respond to customers on hold, in high volume inbound call situations. Assist with account implementation, including account set-up and file preparation. Prepare...

The sales professional in this role is responsible for promoting and selling assigned Pearl Insurance coverage(s) to potential clients over the phone and through email, mail, and fax. Handles servicing clients during their first year of policy coverage with Pearl. Your Impact: Prioritize sales leads from various sources, such as the Monthly Sales Funnel, Daily Activity Report, and leads from websites, database management, etc. Conduct a high volume of customer contact via the phone, email, mail, and fax to promote and sell assigned coverage(s). Utilize marketing campaigns, advertising, and other marketing methods to meet monthly and annual sales goals in a defined territory. Present the quote or estimate to the potential client; close the sale; attempt to gain market intelligence if unable to close the sale. Facilitate the application and underwriting process with the potential client and the internal underwriter including - sending application to potential clients,...

The Insurance Sales Supervisor for Lawyers Professional Liability in this role is directly responsible for managing a multi-channel Property and Casualty sales staff towards the achievement of monthly and annual sales goals. Maximizes sales and profitability while training and developing the sales team. Your Impact: Monitor, manage, and report activity and production output for all Account Executives to ensure annual sales goals are met or exceeded. Manage, coach, train, and provide guidance to the Account Executive team; review and approve time off requests and approve bi-weekly timecards; assign performance goals; write and deliver performance appraisals and corrective action. Collaborate with IT and other department managers on system enhancements, implementations, etc.; define user requirements; monitor system performance; identify and resolve issues; conduct system audits. Coordinate and manage various Risk Management seminars and Leads program(s). Represent...

The  National Practice Account Manager will play a strategic and highly visible role within our national Veterinary Insurance Program. This individual is responsible for driving new business production and managing key relationships with large, private equity-backed veterinary practice groups that operate across the United States. This role focuses heavily on professional liability while also encompassing all lines of property and casualty coverage needed by multi-location veterinary practices. The National Practice Account Manager will serve as a trusted advisor to executive leadership teams, practice owners, and risk managers delivering customized insurance and risk management solutions that align with the evolving needs of this growing segment.   Your Impact: Identify, target, and secure new national veterinary practice accounts through direct prospecting, industry networking, and partnership development.   Lead presentations, proposals, and RFP responses for...

Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards,...

The Claims Adjuster manages complex and high-severity insurance claims across assigned lines of business. Provides advanced technical expertise, ensures compliance with regulatory standards, and supports training and mentoring of junior staff. Your Impact: Directed the investigation, evaluation, negotiation, and resolution of high complexity claims, ensuring accurate outcomes and mitigation of financial exposure. Delivered timely, equitable claim resolutions while maintaining strict adherence to policy provisions, regulatory requirements, and organizational standards. Cultivated strong relationships through effective communication with policyholders, attorneys, vendors, and cross functional internal teams to drive efficient claim outcomes. Mentored and trained Claims Representatives and support staff by providing technical guidance, knowledge sharing, and ongoing performance support. Successful Candidates Will Have : Bachelor’s degree or equivalent...