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Smart AutoCare is the brand name for the vehicle service contract operations and the warranty, F&I and reinsurance solutions of the subsidiaries of Fortegra Warranty Holdings, LLC, a Fortegra company. The Training Specialist plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX. Level 1 training role focused on delivering established training content, supporting associate readiness, assisting with job aids, and reinforcing claims policies and procedures. Works under guidance from leadership or senior training team members and escalates complex training or performance concerns as needed. Minimum Qualifications: High school diploma and at least two years of college or an equivalent combination of education and experience; Preferred Bachelor’s degree in related field. At least 2 years of experience in training or a related operational role. Exposure to training, coaching, or peer support. Basic understanding of claims...

The Systems Support Analyst is an IT professional responsible for analyzing, designing, and improving the systems, automation, and security controls that keep the organization’s technology environment reliable and secure. This individual will apply independent judgment to diagnose complex and recurring problems, design and implement solutions, develop scripts and deployment packages, lead security remediation and vulnerability management, and recommend improvements to IT infrastructure. The position serves as the Tier 3 escalation point for the help desk team and as a technical lead on IT projects.   Essential Job Functions: Develop and maintain image deployment and software packaging standards used for new computer provisioning. Analyze business and user requirements and the existing IT environment to design, test, and implement solutions for endpoints, servers, applications, and network services. Evaluate alternatives and recommend technologies, configurations, and...

Director, Internal Audit & Assurance Location: Jacksonville    Reports to: SVP, Head of Financial Transformation & Assurance |    Travel: 20-30%, including occasional international travel to EU entities About the role The Director, Internal Audit & Assurance leads the execution of Fortegra’s annual internal audit plan across US and EU operations. You will manage audit engagements from scoping through reporting, lead SOX activities, and serve as a day-to-day point of contact for DB Insurance Co., our parent company. You will coach a team of auditors while remaining close enough to the work to review it with technical depth. What you’ll do Develop and execute the risk-based annual audit plan, covering financial, operational, compliance, and IT processes, including SOX, MGAs/TPAs, and IFRS. Develop audit scopes and risk-based programs, and oversee fieldwork, testing, and documentation. Review work prepared by others for accuracy,...

The Senior Staff Accountant manages commission statements, reconciles accounts, and resolves discrepancies. Oversees premium and commission receivables, coordinating payments with clients, accounts, and agents. Prepares and validates journal entries for financial reporting, supports audits, and analyzes commission-related variances. Builds strong relationships with internal and external stakeholders while collaborating with Sales, Underwriting, and Finance teams to ensure accuracy in commission processes. Minimum Qualifications: Bachelor's degree in Accounting or equivalent work experience. At least 5 years of accounting experience required. Insurance industry experience preferred. Basic understanding of profit share or retrospective commissions. Primary Job Functions: Account reconciliations including resolution of reconciling items Maintain a list of all aged account receivable balances by associated client, account, or agent Running periodic reports,...

We are looking for motivated individuals with strong problem-solving skills, sound judgment, attention to detail, and a commitment to exceptional customer service. As a Claims Advisor, you will review, evaluate, and resolve claims by gathering information, interpreting contract terms, and making informed decisions using established guidelines. This role supports our Auto Warranty Claims Department, where you will learn about vehicle service contracts, repair processes, and claim handling. Prior claims or automotive experience is helpful but not required. We provide training and value candidates who are eager to learn, take ownership, and work well with others. Minimum Qualifications: High school diploma or equivalent combination of education and experience. Claims handling, investigation, adjudication, automotive, or related customer service experience is a plus, but not required. We are willing to train candidates with strong transferable skills and a willingness to...

Job Summary The Senior Azure Cloud & Network Engineer is responsible for implementing, supporting, and optimizing secure, scalable, and highly available Microsoft Azure infrastructure, with a strong focus on Azure networking, hybrid connectivity, automation, and cloud infrastructure engineering. This role works hands-on with Azure networking services, hybrid connectivity between on-premises and cloud environments, Infrastructure as Code (IaC), CI/CD pipelines, and cloud platform services. The position partners closely with infrastructure, security, DevOps, and application teams to deliver reliable, repeatable, and secure cloud environments that support enterprise and public-facing applications. The primary focus of this role is Azure cloud networking, with additional responsibility for traditional enterprise networking, infrastructure automation, troubleshooting, and operational support in a large, regulated environment. Minimum Qualifications Education...

Fortegra is building AI-enabled systems for commercial insurance. Our document-intelligence software processes emails, scanned PDFs, policy packets, loss runs, and spreadsheets with inconsistent layouts. It identifies what was received, extracts and reconciles relevant facts, preserves links to the source, and presents the results for review and action. Current work includes underwriting submission triage and audits of issued policy packets. Reliability is central to this work. A field can look plausible and still be wrong. A parser can misread a page without raising an error, or a workflow can omit a document entirely. We need to find those failures, understand their impact, and keep the system dependable as document formats, models, prompts, and parsing tools change. We're hiring an engineer to build and improve these production systems. You'll work closely with the technical lead for applied AI on architecture, data representation, and model choices. You'll take bounded...

Senior Data Engineer Job Description We are looking for a Senior Data Engineer to join our technology organization. As a Senior Data Engineer, you will lead strategies for modernizing and remediating legacy data platforms by leveraging existing tools and implementing new lakehouse and cloud data platform capabilities. You will architect and build scalable data pipelines on the Azure stack, design dimensional data warehouse models, and champion engineering best practices across the team. You will also drive the adoption of AI-assisted engineering, leveraging platforms such as OpenAI and Anthropic to accelerate pipeline development, automate data validation, and deploy solutions at scale. As part of a high-performing team working on mission-critical projects with visibility across the organization, you will develop critical insight into the company and support every function of the business, taking ownership of data quality and treating data as a product....

Fortegra is seeking an Internal AI Forward Deployed Software Engineer to stay ahead of cutting-edge AI developments, rapidly prototype proofs-of-concept (POCs), and advise our organization's various technology teams on integrating the best AI solutions into their platforms and products. You'll be the go-to expert in bridging emerging AI technologies with our internal tech needs, enabling nimble adoption across teams and deploying AI apps in production.  Roles and Responsibilities   Monitor and stay current with the AI technology landscape, including new models, frameworks, tools, and research across areas such as LLMs, multimodal AI, agentic systems, and orchestration platforms, to inform internal recommendations and solution design.  Operate with flexibility across software and data initiatives, contributing where business needs and priorities are most critical. Adapting readily to support both software engineering and data-focused projects as priorities and...

The Claims Adjuster, Property will primarily be responsible for the handling of investor and forced placement claims within the unit and will handle other claims as needed. Minimum Qualifications: Bachelor’s degree or equivalent professional education or experience required. Multi-line technical and administrative experience preferred. General construction knowledge preferred. IIA, AEI or other approved industry coursework (i.e. AIC, SCLA, CPCU) preferred. Florida 6-20 Adjusters License required. Primary Job Functions: Provide prompt service and detailed investigations in the handling of claims Maintain a diary system to ensure prompt conclusion of claims Follow file quality standards Maintain effective contact with agents, insureds, and company personnel Fulfill adjuster licensing requirements and any required state continuing education Meet or exceed unit/departmental performance goals Determine proper indemnity payments through utilization...

The LDP Associate is a highly motivated recent college graduate who will rotate to two (2) to four (4) operational areas throughout the 2-year program. Each rotation will last 6 to 12 months and is assigned based on the associate’s qualifications and interests as well as business need. Rotations include the following departments: Financial Planning & Analysis, Corporate Accounting, Internal Audit, Compliance, Data Analytics, IT, Underwriting, Account Management, Marketing, Operations, and Business Analysis. While in the rotation, the LDP associate will report to the designated rotation manager and will be responsible for assigned tasks and duties relevant to that department. What LDP will gain: Exposure to multiple business units and senior leadership. Hands-on experience in strategic and operational initiatives. A strong professional network across the organization. Mentorship, coaching, and leadership development opportunities Minimum Qualifications:...

The 8-week Summer Internship Program offers students the chance to gain real-world experience in a professional environment, working alongside industry experts. Interns will be placed in one of several departments based on skills, interests, and business needs, including: Internal Audit Data Analytics Underwriting Cybersecurity Business Analysis What Intern will gain: Hands-on experience in your chosen discipline. Exposure to company operations and industry best practices. Mentorship from experienced professionals. Opportunities to network with peers and leaders across the organization. Professional development workshops and end-of-program presentation experience. During the summer internship, the intern will report to the designated manager and will be responsible for assigned tasks and duties relevant to that department. Minimum Qualifications: Currently enrolled in a Bachelor’s or Master’s degree program in a related field (e.g., Business,...

The Account Service Representative (ASR) is responsible for managing the full lifecycle of new business processing and account servicing across multiple system platforms. This role requires proficiency in delivering exceptional customer service and ensuring seamless interactions with insureds, agents, accounts, and internal departments. The ASR will proactively manage and process premium and/or claims bordereaux files, while tracking detailed process results and identifying and resolving outstanding balances or errors. Additionally, the ASR will perform monthly and inception-to-date account reconciliations. This role ensures the efficient and accurate handling of claims and premiums, collaborating with various departments, and maintaining a high level of service excellence in a fast-paced, high-volume production environment. Qualifications: Minimum of 3-5 years of experience in a similar role, preferably within the insurance, finance, or business operations sector. Proven...

Job Summary The Claims Operations Analyst is responsible for supporting data-driven decision-making across claims operations through reporting, analysis, operational insights, and process optimization. Responsibilities can include, but are not limited to, developing and maintaining recurring and ad hoc reports, analyzing operational and claims data, supporting billing oversight activities, and assisting with operational workflows related to claims administration and vendor management. This role is expected to leverage reporting tools, analytics, and emerging AI-enabled technologies to improve reporting accuracy, efficiency, and visibility across the organization. The Claims Operations Analyst will partner with operational leaders and cross-functional teams to provide meaningful insights, identify trends and opportunities, and support informed business decisions through accurate and impactful reporting. Additional responsibilities may include supporting servicer maintenance...

This position is for a professional contributor in catastrophe risk management, who works under moderate supervision. The individual will assist other team members in gathering and preparing data for catastrophe analyses, by reviewing exposure data for accuracy, validity, and identifying abnormalities. The candidate will perform catastrophe risk analytics necessary for reinsurance evaluation under the guidance of senior team members. The position requires a self-starter who manages moderately complex analyses in partnership with internal and external teams to confidently communicate needs, findings, and recommendations. The candidate should have a willingness to continually develop skills in risk management and the (re)insurance industry. Responsibilities: Key responsibilities will include, but not limited to: Work directly with underwriters to gather and prepare quarterly portfolio rolls up for catastrophe modeling. Assess the data quality to ensure the data used in the...

We are seeking a highly motivated and customer-focused Account Manager to serve as the primary liaison between clients and internal departments throughout the implementation and ongoing management of warranty and protection product programs. This role combines account management, project coordination, and customer relationship management to ensure successful program launches, exceptional client experiences, and continued growth of existing partnerships. The ideal candidate will possess strong communication and analytical skills, experience in the warranty or service contract industry, and the ability to manage multiple projects simultaneously. This individual will work closely with Sales, Operations, Product, Compliance, IT, Claims, and Finance teams to facilitate seamless onboarding, support revenue growth initiatives, and identify opportunities to expand product offerings within existing accounts. Minimum Qualifications: Bachelor’s Degree or 10+ years of equivalent work...

We are seeking a hands-on ServiceNow Claims Lead Engineer to serve as the technical subject matter expert (SME)  for a highly customized specialty claims platform built on ServiceNow. This role is focused on architecture, design, and hands-on development , working closely with engineering leadership, product stakeholders, and a Software Integrator (SI) to deliver scalable, high-quality solutions. The platform leverages ServiceNow Customer Service Management (CSM), App Engine, and Integration Hub  with extensive scripted customizations and complex integrations across policy administration, financial systems, and enterprise data platforms . This role is ideal for someone who enjoys building and evolving complex platforms , staying close to the code, and acting as the go-to technical authority  for ServiceNow architecture and implementation.   Key Responsibilities: Platform Architecture & Technical Ownership Serve as the ServiceNow technical authority...

The Senior Claims Adjuster, TPA Oversight will provide technical expertise and handle a wide variety of severity/complex claims as well as coverage litigation within Commercial Auto, Cargo, and Crane & Rigging lines of business. Additionally, they will complement the existing Specialty Claims team that supports the Underwriting unit and will provide oversight of third parties and delegated authority referrals. Minimum Qualifications: A Bachelor’s degree or the equivalent education and/or experience. 5-10 years of relevant and progressive experience handling Commercial Auto  and General Liability claims. Adjuster licenses, as mandated by specific states, are required. Primary Job Functions: Handle claims originating out of the Specialty Claims unit and provide technical oversight of Third Party Administrators (TPAs). Direct oversight of commercial auto and specialty transport claims and coverage disputes. Provide coverage, liability, and damages...

Mid Mountain Insurance Agency (MMIA), a Fortegra company, isn’t just another agency — we’re Fortegra’s fast-growing retail arm, built to move quickly, sell smarter, and create real opportunity for top producers. If you’re competitive, sales-driven, and motivated by building something big, this is your moment. This role is perfect for someone who thrives on outbound prospecting, including cold calling, and is eager to leverage MMIA’s industry strength and support to scale their book of business.   Why MMIA? Uncapped Commission – Your effort directly drives your income Base + Commission Structure – Stability + upside Commission on New Business + Renewals – Build recurring income over time 15+ Carrier Options – More solutions = more wins Fast-Growth Environment – Get in early and grow with us Backed by Fortegra – Strength, scale, and credibility of a carrier with 45+ years of growth Comprehensive Training – We set you up to succeed from day one...

Responsible for safeguarding confidentiality, integrity, and availability of data, applications, infrastructure, and AI systems across the organization. The Security Analyst leads day-to-day operations of the company’s security tooling across on-premises, cloud, and SaaS environments, drives the identification, investigation, and resolution of security events, and partners with engineering and operations teams to embed security throughout the software development and deployment lifecycle. The role also helps the organization securely adopt, deploy, and govern AI technologies   Primary Job Functions: Security Operations & Incident Response Monitor and tune in-place security solutions (SIEM, EDR/XDR, SOAR, email security, DLP, CSPM) for efficient and appropriate operation. Lead investigations into security incidents escalated beyond Tier 1, including triage, forensic analysis, containment, eradication, and recovery. Develop, maintain, and tune detections (e.g.,...