The Business Analyst Supervisor provides leadership and oversight to a team responsible for delivering high-quality business analysis across projects and initiatives. The position leads, coaches, and develops team members while managing performance, workload, resources, and day-to-day team operations. It ensures business needs are clearly defined, requirements are complete and ready for delivery, and complex issues are resolved through effective collaboration with business and technology partners. The position also supports strategic planning, promotes consistent standards and practices, and drives continuous improvement to strengthen team performance and successful project delivery. Duties & Responsibilities: Lead, mentor, and develop team members by setting clear goals and expectations, providing regular performance feedback, coaching, training, and support for workload management, productivity, issue resolution, professional growth, and job performance. Manage...

The Project Manager Supervisor leads and develops a team responsible for planning and delivering projects aligned with business and organizational objectives. This role oversees team performance, workload, and resource capacity while providing guidance throughout the project lifecycle to ensure effective planning, governance, risk management, stakeholder alignment, and execution. The position partners with business and technical leaders to resolve complex issues, facilitate decisions, promote consistent project management practices, and continuously improve team performance and project outcomes. Duties & Responsibilities: Lead, mentor, and develop team members by setting clear goals and expectations, providing regular performance feedback, coaching, training, and support for workload management, productivity, issue resolution, professional growth, and job performance. Manage employee lifecycle activities, including onboarding, performance evaluations, personnel...

The Process Engineer Supervisor leads process engineering efforts to improve operational efficiency and effectiveness across the organization. This role ensures process engineering work is consistently high quality and data-driven, with clear goals, expected benefits, and measurable results. The Process Engineer Supervisor provides leadership and guidance in identifying improvement opportunities and designing, implementing, and evaluating process improvements, new processes, and system enhancement concepts to achieve sustainable business results. Duties & Responsibilites: Lead, mentor, and develop team members by setting clear goals and expectations, providing regular performance feedback, coaching, training, and support for workload management, productivity, issue resolution, professional growth, and job performance. Manage employee lifecycle activities, including onboarding, performance evaluations, personnel documentation, adherence to company policies and...

The Law Office Supervisor will supervise, plan, and coordinate work on tasks assigned to support staff in the Edmeston and Orchard Park attorney offices. They are the liaison with the home office and provide updates on currency dates and productivity levels. The Law Office Supervisor is responsible for creating, encouraging, and supporting a friendly, supportive, and professional environment. They assist attorneys in researching and analyzing pertinent law documents. Duties & Responsibilities:  Manage team by providing guidance, coaching, and oversight of duties, defining goals, communicating objectives and monitoring team performance. Assess the capacity, productivity, quality, as well as the ability of the Support Staff and Paralegals to meet attorney needs. Assist with staff maintenance through recruiting, selecting, orienting, promoting, handle employee grievances or discipline, and any necessary terminations. Verify and approve timekeeping records and...

The No Fault Examiner is responsible for the prompt and fair settlement of no-fault claims. The No Fault Examiner will manage the claim process, including coverage verification, investigation, evaluation, and disposition of the claim in compliance with applicable insurance regulations and NYCM’s best practices.  They assess and ensure the customer’s needs and expectations of the claim process are met with empathy and professionalism. Duties & Responsibilities: Verify policy coverage: Basic PIP, APIP, OBEL and Med Pay. Determine eligibility, exclusions, Workers Compensation coverage, out of state coverage and all subrogation recovery opportunities. Accurately reserve claims for potential exposure based on injuries sustained. Identify fraud indicator and discuss with EFW and refer applicable files to SIU. Conduct a thorough investigation of claims, gathering all necessary information for proper claims resolution. Process payments and denials in accordance with...

The Document Processor is responsible for handling incoming documents, storage and data entry to keep operations running smoothly. They Process incoming mail, faxes, and electronic documents, including image, video and audio files from internal and external customers. They prepare documents for scanning, scan documents, and index according to classification categories and distribute documents and packages throughout the office and pick-up outgoing mail. Duties & Responsibilities: Open envelopes, removing and sorting contents according to procedures. Review documents to make sure they are accurate and complete, research as needed. Prepare documents for scanning to include prepping functions for specific documents. Separate documents to comply with company formatting standards to meet deadlines. Scan verified and complete documents. Operate and maintain scanning machines.  Securely store documents, images, videos, and audio files and discard obsolete records....

The Career Development & Life Coach is responsible in utilizing NYCM’s coaching model to implement and engage in effective coaching of employees alongside team leaders and managers. They coach employees to improve performance based on skill gaps, as well as improve and develop new and existing skill sets. They work directly with employees to determine right-fit in job roles, develop career paths, and inspire self-reflection. They will coach to NYCM’s North Star, mission, core values and leadership success profile. Duties & Responsibilities: Conduct individual coaching sessions in person, via phone, or video conferencing. Discover, clarify, and align with what the employee wants to achieve by identifying their strengths, weaknesses, and aspirations. Encourage employee self-discovery. Elicit employee-generated solutions and strategies. Assist employees with identifying, clarifying, and creating individualized goals. Develop action plans to help employee...

The Product Analyst (Hybrid) in Product Management will work with team members to provide greater visibility into product level performance through business performance analysis with a focus on growth, profitability and general key performance indicators. The Product Analyst will work within the team to identify opportunities, build efficiencies for pulling and presenting data, research new product offerings and support the development of rate filings. Duties & Responsibilities: Work with line of business team in the development, maintenance and enhancement of a given product line. Support various divisions as needed on product line initiatives. Work with team members in a data gathering capacity to retrieve data from various internal and external sources in preparation for complex analyses.  Run, modify and customize existing database queries against multiple data sources with various applications including Business Objects, Crystal Report and SAS.  Building...

The Associate Data Scientist supports data-driven decision-making across the organization by developing and applying statistical and machine learning models to insurance data. This role is responsible for data extraction, cleaning, and exploratory analysis, as well as building predictive models to support initiatives across the organization such as risk assessment, claims forecasting, pricing, and fraud detection. Working closely with senior data scientists and supervisors, the Associate Data Scientist translates complex data into actionable insights while ensuring model transparency, regulatory compliance, and alignment with business objectives. This position provides an opportunity to contribute to pricing, claims, and underwriting strategies, operational efficiency, and improved customer outcomes within a highly regulated, risk-focused environment. Duties & Responsibilities: Extract, clean, and prepare structured insurance data from multiple sources for analysis and...

The Data Scientist independently applies advanced analytics and machine learning techniques to solve complex business problems and support organizational decision-making. This role is responsible for developing and maintaining predictive models, analyzing complex datasets, and delivering actionable insights aligned with business objectives. The Data Scientist collaborates with cross-functional stakeholders to support analytical initiatives and recommend data-driven approaches to business challenges. This position may provide technical guidance to Associate Data Scientists and supports analytical best practices within the department. Duties & Responsibilities: Design, develop, test, deploy, and maintain predictive and analytical models. Perform advanced exploratory analysis, feature engineering, model evaluation, and statistical analysis to support analytical initiatives. Manage model lifecycle activities including validation, monitoring, documentation, and periodic...

The Product Supervisor (Commercial) (Hybrid) will assist with oversight and management of an NYCM Insurance product line including product development, pricing, placement, and promotion. Manage product related projects, initiatives, guidelines, and procedures to meet the strategic business unit’s development objectives and profitability goals. In-depth awareness of the competitive landscape, market penetration, pricing, insurance exposure development trends, macroeconomic and business-related costs that impact the profitability of the product. Engage various stakeholders across the organization as well as internal and external actuarial consultants and vendors to identify opportunity, refine product frameworks, provide innovative opportunities and solutions, internally promote the product, develop and communicate action plans, and make informed sound recommendations based on their business analyses. Duties & Responsibilities: Serves as a liaison with the NYSDFS...

The Auto Physical Damage Examiner manages the auto claim process, including customer experience, coverage verification, investigation, evaluation, and disposition of the claim in compliance with applicable insurance regulations and NYCM’s best practices. They Assess customer needs and develop solutions to meet and/or exceed the customer’s expectations throughout the claim process. Duties & Responsibilities:  Manage claims involving all types of auto physical damage, including total loss, repairable, glass, towing/roadside assistance, and rental. Manage cycle times and experience through thorough file review and timely disposition. Establish scope of coverage, determine loss exposure, and set appropriate reserves. Conduct thorough file investigations, gathering all necessary information needed to bring the claim to a resolution. Issue settlement payments within the scope of coverage and authority. Evaluate and establish liability against the NYCM policyholder...

The Software Developer (Hybrid) is responsible for developing, coding and testing programming tasks assigned by senior staff members. This individual will perform a variety of programming assignments requiring knowledge of established development procedures and data processing requirements. Duties & Responsibilities:  Create and modify software to implement business processes. Code, test and debug software utilizing the appropriate hardware, database and programming methods. Refine data and format final product. Test and develop programming modifications. Write and maintain programs as specified in programming requests following established company standards and procedures.  Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part. Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of...

NYCM Insurance is the largest regional personal lines insurance company in New York State. We are located in the rolling hills of Central New York's Leatherstocking Region in the town of Edmeston. NYCM has been serving New York State residents with insurance coverage for over 100 years. We offer homeowners, automobile and small commercial insurance to over 490,000 policyholders. With over 800 employees, NYCM is the second largest employer in Otsego County. The home office is located in Edmeston, while branch offices are in Sherburne, Canajoharie, and Buffalo.