Take your career to new heights

Job Summary The Materials & Repair Estimate Operations Specialist position performs quality assurance and analytical tasks related to wood cabinet and furniture repair estimates, supporting the Technical Repair Estimate team.  Role Location:  Fully remote within the continental United States. Key Responsibilities Reviews estimates and files completed by the Technical Repair Estimator team to ensure that the submitter’s request has been met Confirms completion of estimate, support components, billings, and close out the file.  Using industry standard software, such as Xactimate, completes the estimate by providing a valuation of wood cabinetry and/or furniture on an as needed basis which is used by the submitter and compared to our repair estimates to determine the disposition of the damaged items. (i.e. repair vs. replace) Follows-up on incomplete file submissions Communicates any next steps to other team members Assists Operations Manager with analysis of team...

Job Summary The Customer Experience Representative serves as a key liaison between customers and partners, providing timely assistance, answering questions, and resolving issues in a fast-paced, customer-focused environment. The Customer Experience Representative collaborates with insurance companies and independent adjusters to ensure accurate data collection. This role is centered on delivering personalized solutions tailored to each customer's unique situation, always prioritizing their needs throughout the process. Key Responsibilities   Responds efficiently and accurately via phone, email and CX chat groups to customer inquiries, providing solutions and ensuring that they feel supported and valued Handles high volumes of inbound and outbound customer calls related to but not limited to building material testing status and results, providing first-call resolution and customer satisfaction Resolves customer issues and complaints effectively and efficiently to ensure...

State regulators and departments of insurance, industry advocacy groups and more are actively deciding how aerial imagery and AI can be used in underwriting and rating. More than a dozen departments of insurance have issued bulletins on the subject, with imagery recency limits running from 180 days to two years, constraints on what evidence supports an adverse action, and new disclosure and appeal requirements for consumers. Legislation is moving in several more states, and a national model act is in draft. These rules determine how much of Nearmap's value a carrier can realize, and in the most restrictive states they shape whether particular use cases are viable at all.  This role owns Nearmap's answer. You will build and lead our insurance regulatory affairs function, setting our regulatory strategy, engaging with regulators and legislators to help inform and understand the latest changes, and advising insurance customers on best practices for using Nearmap AI products in...

Position location: This role is open to remote candidates located within the continental United States, with a strong preference for those based in the Pacific or Mountain time zones to support effective collaboration with team members across Australia and the US East Coast. Reporting to the FP&A Director, the FP&A Analyst / Business Partner will support and lead key financial business partnering and financial reporting activities, serving as a Financial Business Partner to leadership and divisional teams. This role will provide leadership and business partners with timely, accurate, and actionable financial insights whilst ensuring the integrity and consistency of financial reporting. The FP&A Analyst / Business Partner will be responsible for developing and maintaining financial models, supporting and coordinating the budgeting and forecasting processes, managing timely month-end financial analysis, and providing analysis to support business and strategic...

Reporting to the Senior Director, Customer Success Commercial and Government, you will be responsible for managing a mid-market and enterprise portfolio of accounts within our commercial vertical. You will serve as a trusted advisor, ensuring high levels of customer satisfaction and loyalty while driving customer retention and growth. Your primary focus will be on customer engagement, retention, and success—delivering comprehensive engagement to foster strong relationships and measurable business outcomes. Key Responsibilities: Manage a large portfolio of accounts, overseeing the complete customer lifecycle from onboarding to renewal while identifying churn risks and growth opportunities at scale Own and close renewals for your book of business, consistently delivering on retention and net revenue targets with strong negotiation skills to secure multi-year, on-time renewals Provide proactive customer service and support, serving as a trusted advisor to guide customers...

About the Role Location:  Fully remote within the continental United States. Nearmap works closely with government agencies and organizations across state, local, and federal levels. Our products enable government customers to assess property values, plan safer communities, respond to severe weather disasters, and more. As Solutions Product Manager, Government, you will partner closely with government customers to deeply understand their workflows and pain points, define solutions that move the needle for them, and ultimately own the commercial success of your products.  This role blends strategic ownership with hands-on execution: you'll gather insights, define product strategy and goals, prioritize product initiatives, and drive efforts to build, launch, and grow products. Along the way, you will become a subject matter expert in geospatial technologies and property intelligence workflows. You can also expect a significant amount of cross-functional collaboration and you...

About the Role Location: Fully remote within the continental United States.  Use of AI data in insurance pricing entails regulatory review by state departments of insurance. When a carrier intends to use Nearmap data in its rates, both the carrier’s own actuaries and state insurance regulators can come back with various questions and/or objections. Many are predictable and specific: how was ground truth for an attribute determined, what do the goodness-of-fit metrics look like on held-out data? Others have never been asked before and have yet to be fully answered.  You will be the actuarial voice inside Nearmap’s and our customers’ rate filings. Working with our AI and Computer Vision team, you will build a library of validation materials behind every Nearmap attribute and score used in rating, produce exhibits and memos for state DOI review, and answer regulator objections with analysis that holds up under scrutiny.   This is a customer-facing actuarial role, not a...

The Senior Manager, People Operations is accountable for the effectiveness, scalability, and continuous evolution of People Operations service delivery. This leader translates the People strategy into a measurable operating model, leads a high-performing team, and owns complex cross-functional programs across the employee lifecycle. The role combines operational rigor, strong judgment, HR technology expertise, data governance, and a global mindset to improve employee experience while reducing risk and manual effort. Key Responsibilities: Lead, coach, and develop the People Operations team with clear ownership, succession planning, capability development, performance expectations, and accountability culture. Own the People Operations operating model, including capacity planning, prioritization, escalation frameworks, service catalogs, SLAs, and performance scorecards. Translate functional priorities into sequenced roadmaps with measurable outcomes, resource requirements,...

Reporting to the North American Regional VP, People & Culture, this Business Partner will support people leaders, managers, and employees across the United States and Canada. This is a hands-on, regional HR role focused on employee relations, employee engagement, and the day-to-day delivery of HR programs—bringing People & Culture policies and programs to life for the region while leveraging AI and self-service tools to create a frictionless employee experience. Key Responsibilities:   Own the regional rollout of core HR programs (onboarding, performance management, engagement surveys) for the US and Canada, ensuring consistent, high-quality execution aligned to global P&C standards. Serve as the primary point of contact for people leaders and employees on day-to-day HR matters, employee relations issues, and policy interpretation. Coach and support managers on performance management practices, including performance improvement plans, handbook guidance, and...

What you’ll do  Reporting to the QA Manager, we're looking for a Senior QA Engineer to assist in leading our quality engineering efforts while acting as a hands-on technical QA Engineer for our manual and automation team. This role combines people and process leadership with deep, hands-on automation expertise across API, web, and desktop applications. You'll set the technical direction for test automation, mentor other QA engineers, and champion the use of AI-assisted tools to accelerate test design, maintenance, and coverage. Provide both manual and QA automation and assist in mentoring a team of QA engineers, providing technical guidance, and code reviews Set automation standards, frameworks, and best practices across the QA function Plan and prioritize QA work in partnership with engineering and product leadership Assist QA Manager to provide test strategy for new features and major releases, including risk assessment and coverage planning Report on quality metrics,...

We're looking for a Vice President Sales, Government to build and lead the team that puts Nearmap's aerial imagery and property intelligence into the hands of the agencies planning, protecting, and maintaining America's communities. You'll own net-new and expansion revenue across city, county, and state government accounts, coaching a team that spans SMB through enterprise and deals from five figures to $1M+. This is a build-and-scale leadership role: you'll set the sales strategy, create a culture of accountability and high performance, and represent Nearmap in front of senior public sector stakeholders. If you're energized by developing sellers, sharpening pipeline discipline, and turning a growing team into a predictable revenue engine, this is the role for you. Own and drive both net-new bookings and expansion revenue within existing government accounts, partnering closely with Customer Success to identify and execute upsell opportunities (post-sale retention and renewal...

The Director of Operations is responsible for actively leading the design, standardization, quality, efficiency, innovation, and improvement of robust operations processes, the equipment, technology, systems, tools, and training that support them, and the quality of the resulting product and service outcomes for customers. As a key member of the leadership team, they play a crucial role in maintaining Nearmap's reputation for excellence in our industry. KEY RESPONSIBILITIES Drive daily performance of operations teams to exceed service and quality levels (SLAs) while operating within budget framework Ensure customer services are delivered on schedule, within scope, and in compliance with all quality and service level standards Establish and maintain Quality Control/Quality Assurance programs that exceed customer requirements Develop, document, and control procedures, processes, standards, and training for operations-related activities in coordination with functional area...

The Roof and Exterior Measurement (REM) Strategic Account Executive will drive the expansion of Nearmap's Roof and Exterior Measurement suite across the Property & Casualty Insurance market. This role is responsible for identifying, developing, and closing complex REM opportunities with new strategic carriers, while also expanding Nearmap's REM suite within our existing book of 200+ insurance customers. The successful candidate will bring enterprise SaaS and claims/insurance technology sales experience, positioning Nearmap's owned-and-operated Roof and Exterior Measurement offering as the differentiated alternative to third-party measurement providers. You will lead with a customer-first mindset, navigate complex multi-stakeholder sales cycles, and consistently deliver results aligned with business goals. Key Responsibilities Sales Execution & Pipeline Management Identify, qualify, and close complex REM opportunities with new strategic carriers and expand within...

The Solutions Engineering Department at Nearmap is a highly technical group with diverse skillsets and backgrounds. We are made up of geographers, civil engineers, architects, and programmers who are all geospatial experts. We help our customers in various industries unlock the full value of Nearmap content by providing demonstrations that show how our 2D, 3D, and AI can be integrated into their existing applications to help them change the way they work.  The Solutions Engineer is responsible for technical discovery and solution design for moderate to complex sales opportunities in the Nearmap Government sales vertical. You will be the technical lead on an account team selling Nearmap’s complete product stack of 2D/3D/AI content to mid-size local government organizations by showcasing how Nearmap can change the way they work. You’ll leverage insights gained from customer interactions in the field to develop new methods of getting actionable insights from Nearmap content that...

As an Enterprise Account Executive (Commercial), you'll take ownership of a defined set of named accounts in the AECO vertical and drive both net new logo acquisition and account expansion. This could also include asset management. You'll be the first point of contact for prospective customers, making a compelling case for how aerial imaging can transform their workflows, and you'll structure and close deals with a thoughtful, strategic approach. On the growth side, you'll deepen relationships with existing customers by uncovering opportunities to expand their use of our products and drive broader adoption across their organizations. This role is built for someone who thrives in a dynamic, flexible environment and is excited to build on the strong foundation we've already established in this space.  Key Responsibilities Pipeline Generation & Opportunity Development Understand and apply Nearmap’s MEDPICC sales methodology and value selling framework to create engagement...

The Senior Manager, Accounts Receivable will oversee the complete Order-to-Cash (O2C) lifecycle and lead a high-performing AR team. This role is responsible for driving operational excellence, ensuring compliance, and optimizing working capital through effective collections and process management. Key Responsibilities Operations & Process Management Oversee the end-to-end O2C lifecycle, including billing, collections, cash application, dispute management, account reconciliations, and AR reporting and analytics Monitor AR performance through reporting and analytics to identify trends, mitigate risks, and support data-driven decision-making Support monthly and year-end close activities, ensuring timely and accurate financial reporting Review and analyze contracts to determine appropriate revenue recognition treatment and ensure alignment with accounting policies Team Leadership & Development Develop, mentor, and lead a high-performing AR team by establishing...

Responsible for leading, supervising and developing the activities of the accounts receivable functions, including overseeing, and participating in all work activities, producing financial reports, and performing a variety of technical as well as managerial tasks relative to the department. KEY RESPONSIBILITIES Participates and makes recommendations in the selection, training, development, and compensation management of Accounts Receivable employees Manages, motivates, and develops associates to become functional and effective members of the team and the organization through performance management Develops, reviews, and monitors performance goals within each department and is accountable for meeting said goals Facilitates interaction within the departments assigned as well as fosters communication throughout the organization. Prepares and conducts Employee Performance Reviews and Corrective Action Plans.  Assists in the development of employee goals and improvements...

The Accounts Receivable Specialist will manage the Company’s accounts receivable process, ensuring timely and accurate billings and collection of payments, maintaining customer accounts, and providing exceptional service to our customers.   KEY RESPONSIBILITIES Maintain accounts receivables records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are investigated and resolved Ensure company SLAs are met Provide guidelines and documentation for customer accounts Monitor and collect outstanding receivables by contacting customers via email and phone. Process high volume invoices and/or bulk billing statements to customers while verifying accuracy, such as billing details and customer specific requirements Audit accounts for accuracy and completeness Resolve billing discrepancies and tend to customer inquiries Perform daily cash management duties, including the record of bank...

We're looking for a driven Business Development Representative to join our growing sales team. As a BDR, you'll be the engine that starts deals at Nearmap, prospecting hard through outbound lead generation and building meaningful relationships with potential clients. You'll work closely with your Account Executives partners and cross-functional partners across Marketing and Product to help launch deals that drive company growth.  If you're not afraid of the phone, energized by the challenge of cold outreach, coachable, and ready to back yourself in a role where your effort directly shapes your reward, this is the role for you. For the right person, the path to Account Executive is clear, real, and earned here.  What you'll do  Execute high-volume outbound prospecting campaigns through phone, email, and social channels to identify and engage qualified prospects  Research target accounts and decision-makers to develop personalized outreach strategies  Qualify inbound...

The Account Manager owns the relationship with a portfolio of insurance customers already live on itel solutions. You learn how each carrier actually works, find where their claims process loses time or money, and show them how itel closes that gap. This is an adoption and growth role, not a support queue. You build relationships across every layer of the customer organization, from desk adjusters through to claims leadership, and with the third parties in their workflow. Everyone stays aligned on the outcomes the account signed up for. You partner internally with Sales, Customer Experience, Operations, Finance, and Executive Management, plus the wider Nearmap go-to-market team as insurance customers adopt across both portfolios. Own the customer relationship Act as the primary point of contact for an assigned portfolio of live accounts. Meet with customers on a regular cadence to understand their priorities, pressures, and plans. Build relationships at multiple levels:...