Description Position:   Business Development Representative      Territory:   Minnesota/Wisconsin/Iowa Department:   Field Operations Reports To:   Vice President, Field Operations Position Summary: The purpose of this position is to provide a first-line contact with accounts and brokers including sales, service and underwriting of property and casualty insurance. Essential Functions and Responsibilities: Solicit and develop new accounts, identifying core brokers and producing new core brokers a year. Service existing accounts in order to maintain current book of business. Exercise underwriting authority, including pricing authority in the soliciting and servicing of accounts. Inspect client sites as part of loss control services. Participate in various trade association meetings and conventions. Review coverages and programs and counsel insureds and brokers to ensure that insureds keep their coverage at proper value levels because of increases in property...

Position Summary: The purpose of this position is to be the point of contact for our policyholders and brokers. Essential Functions and Responsibilities: 1. Answer calls for all departments from the main customer service telephone number following company standards 2. Assist customers with general information about claims and underwriting 3. Handle internal and external billing inquiries for insurance premiums paid including assisting with e-payments and delinquency 4. Handling incoming e-mails sent to the Customer Service e-mail address 4. Log in all new business submissions 5. Set up all new claims that are called in, e-mailed or faxed 6. Obtain DNB reports 7. Process Loss Run Requests and direct brokers to the Producer Portal 8. Provide training to brokers on the Producer Portal 9. Handle outbound phone calls for potential weather relate claims 10. Provide backup support to other Customer Service Representatives to ensure company standards are met 11. All...

Description Position: Commercial Multi-Line Senior Underwriter Department: Technical Underwriting Reports to: Underwriting Manager Position Summary: This position requires a goal-oriented individual to work in tandem with our Field Representatives to produce, and retain, profitable underwriting accounts. Receives functional policy direction and guidelines from the Manager or Assistant Vice President and operates within policies and guidelines established by underwriting management. Provides work direction to the Commercial Lines Underwriting Assistant or Operations personnel as required but does not supervise him/her.  Essential Functions and Responsibilities: Quotation 1. Review applications for class acceptability, completeness (request additional info, if appropriate), and risk acceptability 2. Evaluate classification for accuracy 3. Review Dunn & Bradstreet Reports or financial statement as appropriate to ensure client liquidity 4. Coordinate pricing with...

   Claims Representative Description Pennsylvania Lumbermens Mutual Insurance Company Position: Claims Representative Department: Claims  Reports To: Claims Manager Position Summary: Manage and direct the resolution of a caseload consisting of low complexity, high volume commercial property and casualty claims. This position interprets policies to confirm coverage, selects and assigns external experts and independent adjusters, determines the amount of loss and negotiates settlements within a specific range of assigned claim reserve and payment authority. Essential Functions and Responsibilities: Ø Promptly contact insureds, claimants and brokers to acknowledge receipt and assignment of new claims Ø Determine coverage and liability in accordance with policy provisions, state regulations, and company guidelines Ø Establish claim reserves within assigned monetary authority. Ø Investigate claims by gathering statements, reviewing policy coverage,...

Review standard procedures, shadow help desk staff, and resolve low-risk tickets under supervision Review network diagrams, server infrastructure, backup and patch schedules, and document common network support tasks Review security policies, shadow monitoring activities, participate in a tabletop exercise, and summarize key controls Assist with account provisioning, observe maintenance activities, update documentation, and complete a supervised administrative task Review governance documents, attend a change or risk discussion, complete a small improvement project, and present lessons learned with final feedback

Pennsylvania Lumbermens Mutual Insurance Company Position: Policy Service Technician  Department: Service Center Reports To: Operations Supervisor Position Summary The Policy Service Technician plays a vital role in supporting the underwriting team by ensuring the accuracy and efficiency of policy processing. This position involves handling multiple tasks, assisting with policy documentation, and communicating with underwriters and internal teams to rate and issue policies. The Policy Service Technician is responsible for gathering and verifying information, maintaining organized records, and ensuring compliance with company guidelines. Essential Functions & Responsibilities • Utilize multiple systems and resources to accurately rate and issue new and renewal business within company standards. • Complete non-renewals based on Underwriter instructions. • Organize and maintain policy-related information within the ImageRight system. • Serve as backup...

Position: Commercial Multi-Line Senior Underwriter Department: Technical Underwriting Reports to: Underwriting Manager Position Summary: This position requires a goal-oriented individual to work in tandem with our Field Representatives to produce, and retain, profitable underwriting accounts. Receives functional policy direction and guidelines from the Manager or Assistant Vice President and operates within policies and guidelines established by underwriting management. Provides work direction to the Commercial Lines Underwriting Assistant or Operations personnel as required, but does not supervise him/her.  Essential Functions and Responsibilities: Quotation 1. Review applications for class acceptability, completeness (request additional info, if appropriate), and risk acceptability 2. Evaluate classification for accuracy 3. Review Dunn & Bradstreet Reports or financial statement as appropriate to ensure client liquidity 4. Coordinate pricing with the...

Marketing Associate The Marketing Associate plays a key supporting role in the execution of marketing and administrative initiatives for Pennsylvania Lumbermens Mutual Insurance Company (PLM). This position provides operational, organizational, and creative support to the marketing team, ensuring the seamless execution of campaigns, communications, and day-to-day departmental activities. The Marketing Associate contributes to strengthening brand presence, maintaining data integrity, and supporting internal and external stakeholder engagement. This role is ideal for an early-career marketing professional who enjoys a mix of administrative coordination and creative work, and is eager to build experience in a relationship-driven, B2B environment. Company Pennsylvania Lumbermens Mutual Insurance Company (PLM) is America’s oldest and largest insurance company dedicated to protecting wood-related businesses such as lumber and building material dealers, wood product...

    Executive Assistant We are seeking a highly organized, detail-oriented, and proactive Executive Assistant to support our leadership team. This role goes beyond administrative support—it's a strategic partnership with senior leadership, providing coordination, insight, and follow-through across key initiatives. You will serve as a vital communication and operational hub, ensuring smooth day-to-day execution and acting as a bridge between internal teams, brokers, clients, and external partners. A strong sense of ownership, professional discretion, and ability to anticipate needs is essential to success in this role. Company Pennsylvania Lumbermens Mutual Insurance Company (PLM) is America’s oldest and largest insurance company dedicated to protecting wood-related businesses such as lumber and building material retailers, wood product manufacturers, and sawmills. Headquartered in Center City, Philadelphia, PLM has been recognized as one of Philadelphia Inquirer’s Top...

   Senior Software Engineer / Software Architect (.NET & Azure) We are seeking a Senior Software Engineer / Software Architect to lead end-to-end application development, modernization, and systems integration across our underwriting, billing, and policy administration platforms. This role owns the design, implementation, and maintenance of critical systems supporting core business operations in a regulated environment. The ideal candidate brings deep experience across the Microsoft technology stack, building secure, scalable, and maintainable solutions that align with business objectives and compliance standards. Key Responsibilities Design, build, and maintain full-stack applications using C#, ASP.NET Core and low code solutioning Modernize and support existing web applications, document generation systems, and financial workflows Implement integrations with internal and third-party systems using REST APIs, Azure Functions, Logic Apps, and ETL pipelines Own...

Position: Filling Compliance Analyst Department: Regulatory & Government Affairs Reports To: Manager of Regulatory & Government Affairs Position Summary: The purpose of this position is to coordinate and execute the daily operations of  programs to manage compliance risk and ensure regulatory compliance with state and federal insurance laws on a corporate and departmental basis. Essential Functions and Responsibilities: Perform Office work directly related to management and regulatory compliance operations of the department and employers customers. Exercise discretion and independent judgment with respect to matters of significance.  Develop, implement and administer quality management programs to manage compliance risk and ensure regulatory compliance with state and federal insurance laws on a corporate and departmental basis. Circulate, monitor, and track compliance/regulatory literature and/or actionable items to appropriate areas as required....

Position: Product   Analyst Department: Regulatory   & Gov’t Affairs Reports To:  Manager of Regulatory & Government Affairs  Position Summary: The Product Analyst supports the development of the company’s product features, underwriting compliance, and competitive position. This position assists with existing product maintenance, new product development, and preparation/resolution of regulatory filings. This includes construction and implementation of policy language, forms, required coverages, as well as rating structures and technology to enhance production and profit. Essential Functions and Responsibilities: 1. Act as product management liaison with Underwriting, Business Development, Marketing, and Customer Service/Operations. 2. Assist in competitive intelligence efforts by reviewing competitor filings, underwriting guidelines, and marketing material. 3. Work closely with Underwriting and Operations in making determinations and developing...

  Position:   Business Development Representative      Territory:   Upstate New York/Bronx/Connecticut/Western, MA   Department:   Field Operations Reports To:   Vice President, Field Operations Position Summary: The purpose of this position is to provide a first-line contact with accounts and brokers including sales, service and underwriting of property and casualty insurance. Essential Functions and Responsibilities: Solicit and develop new accounts, identifying core brokers and producing new core brokers a year. Service existing accounts in order to maintain current book of business. Exercise underwriting authority, including pricing authority in the soliciting and servicing of accounts. Inspect client sites as part of loss control services. Participate in various trade association meetings and conventions. Review coverages and programs and counsel insureds and brokers to ensure that insureds keep their coverage at proper value levels because of increases...

Position:   Loss Control Representative                Department : Loss Control Reports to:  VP or Director of Loss Control Position Summary: The purpose of this position is to complete technical surveys within an assigned territory for multiple line coverage on lumber, woodworking and building materials type operations.  May provide technical services on selected accounts under the supervision of the Director of Technical Services. This territory covers North & South Carolina . Essential Functions and Responsibilities: Complete field surveys in accordance with departmental standards to evaluate physical and managerial aspects of the risk. Prepare technical reports on the risks surveyed for exposures to loss under the coverages involved, the controls in existence to prevent or reduce loss exposures and the adequacy of those controls. Using tact, diplomacy and salesmanship, assist the risk in preventing and/or reducing the loss potential by the submission of...

   Position Summary: The Actuarial Consultant is responsible for working with the Major Account Unit and providing guidance on large account pricing and program structures. This position, at a macro level, will provide recommendations and actuarial support for line of business rate changes and associated actuarial state filings. The Actuarial Consultant will also provide counsel to the Company’s reinsurance team on various treaty program structures and pricing. This position will support the CEO and CFO in establishing and reviewing proper IBNR allocations. The ideal candidate must remain current in the actuarial field, including latest industry trends and developments. The successful pursuit of actuarial accreditations is mandatory. Essential Functions and Responsibilities: 1. Facilitate communication with key stakeholders and business partners within other functional areas (e.g. Claims, Underwriting, Regulatory, IT, Accounting) on actuarial matters to understand...

Pennsylvania Lumbermens Mutual Insurance Company Position: Senior Litigations Claims Examiner Department: Claims Reports To:  Litigations Claims Manager Position Summary: The successful candidate for this position facilitates, coordinates and expedites the handling of all high-severity casualty claims and controls PLM’s largest exposure cases in a prompt, fair and equitable manner. Essential Functions and Responsibilities: Establishes accurate reserves in timely fashion. Determines verification and scope of coverage. Assists other unit members with settlement evaluations. Handles all complicated litigation and ensures trial preparation with attorneys. Attends mediation and settlement conferences. Analyzes insurance contracts. Communicates with the public. Maintains an appropriate diary date on files under direct supervision. Ensures that a file is proceeding towards a prompt, fair and equitable claim settlement. Directs responsibility for supervision of...