***Candidate must speak fluent Spanish*** Customer Care Associates are responsible for servicing the basic needs of policy holders, agents, and individuals and are responsible for navigating calls through next steps to ensure that resolutions are satisfied for call inquiries. Contact with customers is primarily made through phones calls but may also include email and web chat.  Reports To: Customer Care Supervisor Schedule: Monday-Friday, 9:00am to 5:00pm (Overtime as needed) Duties/Responsibilities Answer calls daily with professionalism and return calls for individuals who left voicemails. Customer Care Associates will attend to incoming emails to the customercare@uticafirst.com general mailbox. Maintain thorough ticketing documentation for all contact with our customers (insureds, agents, and other parties involved with a policy) Exercise discretion in handling personal financial information.  Requirements Required...

The Commercial Lines Underwriter is responsible for evaluating, pricing, and managing commercial insurance risks in accordance with company underwriting guidelines and authority. This role partners with agents, sales, and internal teams to support profitable growth, quality underwriting, and strong customer service. Reports To: Underwriter Supervisor Duties/Responsibilities Underwriting & Risk Assessment Underwrite new business, renewals, endorsements, and cancellations within assigned authority Analyze risk exposures, loss history, financial information, and coverage needs Apply company underwriting guidelines, pricing models, and risk selection standards Determine appropriate coverage terms, conditions, and pricing Ensure underwriting decisions are documented accurately and consistently Portfolio & Account Management Manage a book of commercial business to support profitability and retention goals Monitor accounts for changes in exposure, loss...

The Actuarial/Product Analyst will support pricing indications, reserve analyses, product and competitor research, and state filings through data and competitor analysis and industry research. You will translate pricing indications into filing support, business needs into clear requirements for system implementation, support product implementation and communicate results of analysis across business stakeholders.  The role requires strong analytical thinking, and familiarity with insurance data and systems. Reports To: Vice President of Product and Pricing Duties/Responsibilities Pricing: Participate in rate indications review process to quantify the rate need across products and jurisdiction and communicate observations and findings to key business stakeholders.  Reserving: Participate in quarterly estimates of unpaid claim liabilities and provide insight into actual versus expected loss emergence to key business stakeholders.  Competitor analysis: Pull and review...

Job Summary The Senior Liability Claims Examiner is responsible for investigating and resolving complex, liability insurance claims in accordance with policy provisions, regulatory requirements, and company best practices. This role requires advanced technical expertise in coverage analysis, liability determination, and claim valuation, while ensuring timely and fair claim resolution. The Senior Claims Examiner may also provide guidance and mentoring to junior claims staff, collaborate with legal counsel on litigated matters, and contribute to risk management and loss-control initiatives to minimize financial exposure and enhance customer satisfaction. Reports To: Claims Supervisor Duties/Responsibilities Liability claims investigation, evaluation, negotiation, and resolution. Coverage evaluation, timely and accurate reserving, and vendor management required.  Heavy phone and direct contact with all parties concerning the claim process.  Other duties may be assigned...

Job Summary The Commercial Lines Underwriting Supervisor is responsible for leading and developing a team of commercial lines underwriters to ensure profitable growth, underwriting discipline, and exceptional service. This role oversees day-to-day underwriting operations, provides technical guidance, ensures compliance with company guidelines, and partners with sales, operations, and leadership to execute underwriting strategy. Reports To: Manager of Underwriter  Duties/Responsibilities Leadership & Team Management Supervise, coach, and mentor a team of commercial lines underwriters across various experience levels Set performance expectations, conduct regular one-on-ones, and complete annual performance reviews Identify training needs and lead ongoing underwriting education and skill development Foster a collaborative, accountability-driven, and service-oriented team culture Underwriting Oversight Review and approve underwriting decisions within...

Utica First Insurance Company is currently seeking a Commercial Lines Underwriting Quality Specialist to join our team. This opportunity is available due to the upcoming retirement of a valued team member. The position offers a unique opportunity to build upon a well-established foundation while contributing to the continued success of our organization. Job Summary The Commercial Lines Underwriting Quality Specialist is responsible for ensuring underwriting accuracy, consistency, and adherence to company guidelines through comprehensive quality reviews. This role performs detailed underwriting file reviews, identifies trends and improvement opportunities, and supports underwriting excellence through clear feedback and documentation. The position serves as a subject matter expert on underwriting standards and quality expectations, without formal management responsibility. Reports To: Vice President of Underwriting Duties/Responsibilities Commercial Lines...

Utica First Insurance Company has been serving the insurance needs of families and businesses for over 100 years. We have a dedicated “team” of employees and offer continuing opportunity for personal career growth. Utica First Insurance Company is currently seeking an entry level Customer Care Associate for our Oriskany, NY location.  **** Candidate must speak fluent Portuguese****    Reports To Customer Care Supervisor Schedule:  Monday-Friday, 8:00am to 4:00pm Responsibilities Include but are not limited to: · Answer calls daily in accordance with the average call volume of the department within a five percent margin. · Customer Care Associates will attend to incoming emails to the customercare@uticafirst.com general mailbox with an average volume within that of all team members within a five percent margin · Maintain thorough tickets for all contact with our customers (insureds, agents, and other parties involved with a policy) · Attempt call...