The Claims Casualty Examiner is responsible for investigating, evaluating, negotiating, and resolving casualty claims in accordance with company policies, regulatory requirements, and industry best practices. Depending on level, the examiner may handle claims ranging from routine matters to complex, high-exposure, and litigated losses. This position works closely with policyholders, claimants, attorneys, agents, medical providers, vendors, and internal departments to ensure fair and timely claim resolution while delivering exceptional customer service. Reports To: Claims Casualty Supervisor  Duties/Responsibilities Investigate casualty claims by gathering and analyzing statements, reports, records, and other relevant documentation. Review and interpret policy language to determine coverage. Evaluate injuries and property damages, establish and maintain appropriate reserves, and develop resolution strategies. Negotiate settlements with claimants and attorneys Maintain...

Specific daily job duties for this position will be scheduled by the Mail Center Supervisor.   All employees of the department are expected to be versed in all areas, and all standards apply to every employee. Responsible for all incoming and outgoing mail, distribution of interoffice mail, agents batch mailings, print daily policies, preparation of daily policies and agents supplies. Scanning and Indexing. Responsible for operating the Company switchboard for all incoming calls and to transfer calls to the appropriate employees. Reports To: Mail Center & Facility Supervisor Schedule: Monday-Friday, 7:30am to 3:30pm (Overtime as needed)  Duties/Responsibilities Responsible for all incoming and outgoing UPS, FED-EX, USPS packages Receive all interoffice mail and process for distribution either internally or externally. Responsible for the batch mailing of policies to agents according to the agents weekly schedule. Process the printing of all daily policies...

**Onsite Position** ***Candidate must speak fluent Portuguese*** Job Summary Customer Care Associates are responsible for servicing the basic needs of policy holders, agents, and individuals and are responsible for navigating calls through next steps to ensure that resolutions are satisfied for call inquiries. Contact with customers is primarily made through phones calls but may also include email and web chat.  Reports To: Customer Care Supervisor Schedule: Monday-Friday, 8:00am to 4:00pm (Overtime as needed) Duties/Responsibilities Answer calls daily with professionalism and return calls for individuals who left voicemails. Customer Care Associates will attend to incoming emails to the customercare@uticafirst.com general mailbox. Maintain thorough ticketing documentation for all contact with our customers (insureds, agents, and other parties involved with a policy) Exercise discretion in handling personal financial information....

  ***Candidate must speak fluent Spanish*** Customer Care Associates are responsible for servicing the basic needs of policy holders, agents, and individuals and are responsible for navigating calls through next steps to ensure that resolutions are satisfied for call inquiries. Contact with customers is primarily made through phones calls but may also include email and web chat.  Reports To: Customer Care Supervisor Schedule: Monday-Friday, 9:00am to 5:00pm (Overtime as needed) Duties/Responsibilities Answer calls daily with professionalism and return calls for individuals who left voicemails. Customer Care Associates will attend to incoming emails to the customercare@uticafirst.com general mailbox. Maintain thorough ticketing documentation for all contact with our customers (insureds, agents, and other parties involved with a policy) Exercise discretion in handling personal financial information.  Requirements Required...

Job Summary The Commercial Lines Underwriting Supervisor is responsible for leading and developing a team of commercial lines underwriters to ensure profitable growth, underwriting discipline, and exceptional service. This role oversees day-to-day underwriting operations, provides technical guidance, ensures compliance with company guidelines, and partners with sales, operations, and leadership to execute underwriting strategy. Reports To: Manager of Underwriter  Duties/Responsibilities Leadership & Team Management Supervise, coach, and mentor a team of commercial lines underwriters across various experience levels Set performance expectations, conduct regular one-on-ones, and complete annual performance reviews Identify training needs and lead ongoing underwriting education and skill development Foster a collaborative, accountability-driven, and service-oriented team culture Underwriting Oversight Review and approve underwriting decisions within...