PL Product Manager

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Personal Lines department is looking to add a Product Manager to join our team. 

This is a full time, exempt role.

POSITION OVERVIEW: 

The Product Manager PL leads the strategy, definition, and development of assigned personal lines products and product features to deliver innovative solutions that meet customer and agent needs. This role is responsible for market research, awareness of current and emerging risk exposures, product ideation and design, and continued product maintenance to ensure strong business results. This person will collaborate with other business units, understanding product fit and market demand, advise on implementation efforts, and take active steps to maximize utilization. The Product Manager works closely with the State Product team to ensure competitive positioning, regulatory compliance, and profitability.

As part of this effort, the role ensures that assigned products and features are closely aligned to Hanover’s target customer and helps fulfill its north star mandate of positioning Hanover as the agents’ carrier of choice for preferred accounts.

IN THIS ROLE YOU WILL:

• Works closely with Product leadership to define and drive product strategy and roadmap for assigned products and features.
• Lead research and analysis of new product ideas, emerging risks, and relevant market trends.
• Develop and refine policy forms and coverage language to manage risk effectively.
• Develop presentations for leadership related to new products, features, enhancements, and product performance including cost-benefit analysis and ROI projections.
• Serve as project manager on pilot programs and phased deployments.

• Coordinate with the Product Owner and serve as a subject matter expert and advisor on rollout strategies for new launches and enhancements to ensure timely and accurate system implementation.
• Provide expert content for training and promotional materials in collaboration with Marketing for internal teams and external agents. Also leads or assists in training sessions as needed.
• Track product performance post-launch and analyze KPIs such as close ratio, feature utilization, and other adoption metrics.

• Collaborates with Pricing and Underwriting Strategy to ensure that products are both competitive and profitable.
• Identify opportunities for improvement and implement refinements to maximize profitability and customer satisfaction.
• Maintain competitor product comparisons and identify meaningful gaps, threats, and opportunities.

• Remain informed of current and emerging exposures through dialogue with Claims, Underwriting, Field Teams, and keep track of current industry topics and news.
• Manage vendor partnerships and performance metrics.

• Ensure vendor solutions deliver measurable value and align with strategic objectives.
• Ensure that vendor solutions operate as intended and are incorporated properly within Hanover’s technology systems.
• Develop and maintain Power BI dashboards and/or queries for product performance reporting.
• Conduct proactive data analysis to communicate trends and insights.

• Design products and endorsements that meet consumer and agent needs through competitive research, surveys, and Field Team and agency discussions.
• Analyze claims, competitor offerings, underwriting considerations, pricing, and emerging risks to inform product design.
• Drive adoption strategies and optimize funnel metrics for new launches.
• Provide product training and consultation to internal and external stakeholders.

WHAT YOU NEED TO APPLY:

• Bachelor’s degree desired; CPCU designation preferred.
• 7+ years of experience in product management or related roles within Personal Lines insurance.
• Strong knowledge of policy forms, coverages, underwriting, and pricing.

• Market awareness of competitive conditions and regulatory guidelines across the U.S.
• Advanced analytical skills with ability to synthesize data into actionable insights.
• Proficiency in Excel, PowerPoint, and Power BI; familiarity with project management tools.

• Curiosity that leads to innovation and growth mindset

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.