Audio Visual Manager

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose:  We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

About the role:

This role is responsible for managing and enhancing GM Financial’s enterprise Audio/Visual infrastructure, including conference room technology, digital signage, system administration, and operational support. The position leads AV-related projects, drives technology improvements and automation, ensures system reliability and compliance, and provides technical expertise and exceptional customer service across the organization.

In this role you will:

• Manage all Audio / Video Equipment for Conference Rooms, Training Rooms, and Digital signage throughout GM Financial
• Create and maintain Conference Room and Training Room experiences with room automation technologies such as Creston and others
• Deploy and Maintain Digital Signage Infrastructure throughout GM Financial
• Provide internal and external customers with excellent customer service while striving to provide world-class service
• Effectively communicates current status of all projects, problems, and issues to the department ITS Facilities AVP
• Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks
• Manage projects and provide vision and technical direction to oversee and ensure prompt completion of projects
• Provide design support and consultation for departmental and enterprise projects
• Attend departmental, project and general meetings and effectively represent current status as appropriate
• Manage operational support of corporate, branch, and service center operations
• Ensure that all systems are running at optimal capacity
• Study and analyze the performance and capacities of the systems and prepare plans for future expansion and upgrades
• Procure hardware and software consistent with the company's requirements and following all appropriate processes
• Participate in company provided training and perform independent training as appropriate
• Conduct audit compliance assessments and initiate corrective action
• Resolve incident management tickets as they arise and ensure timely resolution
• Evaluate, perform, and delegate system administrative functions as appropriate
• Evaluate and install system patches and system updates as directed
• Perform critical system changes after business hours
• Adhere to all company authored policy, procedure and standards documents
• Author policy, procedure and standards documents based on industry best practices and personal research and experience
• Collaborate with the department ITS Facilities AVP to develop and maintain professional network and business relationships with vendors, peer organizations, and other business contacts
• Provide technical and operational support in all technology areas
• Assist with new technology research in order to stay abreast of the latest developments in technology, trends, and knowledge, and legislation
• Assist with making changes to system platform designs as needed
• Development of goals, objectives, and unit work plans in coordination with the IT strategic planning process
• Determining the direction and enhancement of the AV systems to meet the needs of the organization
• Identify and evaluate third party vendors, technology, or processes for integration with GM Financials technology and equipment
• Direct selected product research and support other technology and evaluation projects
• Participate in an on-call support rotation for providing after-hours support