Client Manager

The Total Rewards Client Manager is responsible for assisting employee benefits clients on an a day to day basis by servicing them with the optimal combination of employee benefit programs, communication, and service administration to help them achieve their business goals. Your exceptional communication skills help you connect with clients by email and phone - quickly establishing trust and rapport.

The team you’d join is fast-paced, technology-driven, and service-oriented. We partner with mid-sized to large clients concentrated in the tech and biotech industry. We are highly motivated, inclusive of everyone, and always open to new ideas. If you’re an ambitious and agile self-motivated multi-tasker who’s ready to show up with your best self, you’d fit in with us! A successful candidate will have strong interpersonal skills and be able to partner with the industry’s leading Consultants. You must be technology driven and open to learning new systems. You’ll be working with fun, energetic clients, and an expeditious team. Your responsibilities may alter from day-to-day, bringing tremendous growth opportunity. Each client presents different opportunities to provide unique services. We are looking for a partner who thinks outside the box, is skilled at problem-solving, and doesn’t mind juggling competing priorities. WTW and this team believe in accountability and are in this together – we work together to see the big picture and get the job done and are not afraid to have fun while doing so! 

What You'll Be Responsible For:

• Build strategic relationships with clients and carrier partners.

• Serve as the primary contact for clients and support Business Consultant or Sr. Business Consultant on client accounts.

• Manage client project plans and lead client calls.

• Assist with client meeting deliverables and actively participate in the meetings.

• Manage the annual client calendar including renewal and marketing processes for clients.

• Attend and conduct all client meetings, including renewal and open enrollment.

• Manage escalated and complex client issues with minimal guidance.

• Manage product and carrier implementations.

• Coordinate the management of client technology solutions alongside the Total Rewards Technology team and have basic knowledge of systems.

• Develop and deliver communication strategies for clients.

• Responsible for staying abreast of latest compliance and benefit trends.

• Conduct final review to ensure accuracy of compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.).

• Review and oversee outsourced tasks before distribution to the client.

• May train the next level down (i.e. Client Manager may train Sr. Client Representative and/or Client Representative).

• Other tasks, duties or special projects as assigned.