Middle Market Underwriting Technician - West Zone
- The Hanover Insurance Group
- Roseville, CA, USA
Job Description
Our Middle Market team is currently seeking an Underwriting Technician in our West territory. This is a full time, non-exempt role. This position is eligible for a hybrid or remote arrangement.
POSITION OVERVIEW:
This position reports to the MM UT Manager. Responsible for supporting the Middle Market Underwriters by prepping and servicing accounts within an assigned book of business. Servicing will include managing endorsements and may handle small accounts under their own authority letter. This position works in conjunction with the Middle Market Underwriter to strengthen agency relationships by providing prompt service to partner agents.
IN THIS ROLE, YOU WILL:
- Provide fundamental level of support to assigned Underwriter(s) on new business submissions and renewal accounts to achieve new business, total written premium and retention goals aligned with assigned Underwriter(s).
- Works in direct collaboration with their UW and UT leader.
- Provide customer service support for agents and underwriters handling various escalation and rush requests with a consistent level of responsiveness.
- Develop basic familiarity with UW profitability, Renewal Book quality and appropriately executes within authority level.
- Understand service metrics, aligned with workflows and UT best practices.
- Builds agency relationships and service experience – as measured by agency feedback.
- Participates in ongoing training with peers and UT leadership following onboarding model building proficiency in the role.
- Building skill set to apply fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis as appropriate.
- Processes endorsements that fall within their authority and timely referring those outside of their authority to the Middle Market Underwriter.
- Organizes a Renewal Book of business that fall outside of their authority level by initiating pre-set renewal preparation. Gathering of necessary information through communication with agents, claims adjustors and risk solution representatives.
WHAT YOU NEED TO APPLY:
- Associate’s degree preferred and/or 1-2 years of commercial lines experience
- Ability to develop understanding of basic exposure/control analysis and coverage
- Basic commercial lines underwriting knowledge working with over $50,000 in premiums.
- Awareness of how the various roles/functions fit together and the importance of each
- Ability to problem solve and leverage available resources
- Service oriented with a high level of responsiveness
- Ability to self-manage workload to meet underwriting goals and service standards
- Communicates effectively with internal and external partners both verbally and in written communications
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. At The Hanover we are committed to offering an environment that allows you to grow your career. Internal mobility is something we strive for. If you interested in a new opportunity at The Hanover, we invite you to visit The People Place for our best practices on applying to an open position and exploring ways to drive your career.
If there are any questions surrounding this opportunity, please reach out to the appropriate recruiter: Stacie Phillips stphillips@hanover.com.
EEO statement:
"The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Apply Now
