Specialist, Technology Engineer (Network Engineer)

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a dedicated and skilled Network Engineer to serve as a point of contact for all network-related activities at our Scottsdale site. The ideal candidate will be responsible for the installation, refresh, break/fix, and cabling of network systems, ensuring the highest standards of network performance and reliability.  This associate will also be responsible for monitoring network health, triaging network incidents, and performing other network maintenance related tasks.

Key Responsibilities:

• Point of Contact for Network at Scottsdale:
  • Provide on-site support for all network-related activities, including installations, refreshes, break/fix, and cabling.
  • Act as the steward of Network MDF and IDF, ensuring closets are up to cabling standards, well-documented, and maintained in a clean state.
• Network Carrier Activity:
  • Serve as point of contact for all network carrier activities.
  • Partner with telecommunications companies and other third-party technology service providers regarding Scottsdale network needs.
• Collaboration with CRE/NRI and Protective Services:
  • Act as the direct contact for CRE (Corporate Real Estate), NRI (Nationwide Realty Investments) and Protective Services for all technology-related needs at Scottsdale.
• Network Monitoring, Triage, and Maintenance
  • Triage, troubleshooting, and resolution of network incidents and events.
  • Perform other network related activities to support Nationwide’s network infrastructure.
• After-Hours Support:
  • Perform provisioning and break/fix activities outside of regular business hours, including weekends.
• Physical Requirements:
  • Capable of lifting network equipment weighing between 50-100 lbs for installations.
• Project Meetings:
  • Attend project meetings related to network activities to provide insights and updates.
• Travel:
  • Occasionally travel to other sites for network-related activities as required.

Qualifications:

• 3 to 5 years of IT Operations and/or Network Support experience.

• Proven experience in network engineering and support.
• Demonstrable network administration experience.
• Strong understanding of network infrastructure and hardware.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and manage multiple tasks simultaneously, as well as prioritizing tasks with high business impact.
• Strong communication and interpersonal skills.
• Physical capability to lift and install network equipment.
• Strong thought leadership and ability to influence peers and superiors.
• Ability to adapt to changing technology, organization structure, and processes within the department and the company.
• Ability to create and maintain quality work instructions and job aids.

Preferred Qualifications:

• Advanced knowledge in Cisco routing/switching, certifications a plus.
• Experience working with and influencing/escalating with telecommunications carriers and third-party technology service providers.
• Familiarity with corporate real estate technology needs.

• Experience in IT Service Management, especially incident, change, and request management.
• Experience in managing large scale network incidents.

Working Conditions:

• This role requires flexibility to work after business hours and on weekends as needed.

This role is hybrid from the Scottsdale, AZ office.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

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Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Technology Engineer, you’ll deliver standard and custom supportable technology products based on Nationwide’s architectural standards, technology roadmaps, industry trends, and business requirements. You’ll focus on collaboration, data, systems, storage, middleware, network, security, and contact center technology products. You’ll also be accountable for the operational aspects and management of these products according to business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities:

• Creates and implements standard builds and templates for all technology platforms.

• Drives requirements to meet current and future needs, tracks and reports capacity postures.

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Analyzes reports and delivery recommendations to remediate capacity issues.

• Implements capacity enhancements.

• Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs, and certification.

• Delivers technology and product optimization, migrations and management, including technology and product design, planning, power, and environmental management.

• Collaborates with others to develop meaningful metrics that drive fact-based decisions on a given product/environment/solution.

• Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management.

• Executes production engineering processes, incident management, root cause analysis, problem management, change management, release management, and knowledge management.

• Provides production support for all technology platforms.

• Provides oversight for technical labs and development environments.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to a Technology Engineering Manager or Technology Product Manager.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems, or a related field are preferred.

License/Certification/Designation: Technology certifications or designations are not required, but encouraged (i.e.: AWS, Azure, scripting and development languages, delivery methods, security).

Experience: Four or more years of experience with moderately complex integrated solutions and an ability to develop and modify existing solutions for specialized needs. Experience with automation of solution configuration and deployment and with system management processes and tools. Experience with concepts and solutions: IaaS, PaaS, SaaS and package solutions.

Knowledge, Abilities and Skills: Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Delivery framework, Information Security acumen. Ability to influence, negotiate, and set priorities are needed. Insurance or financial services industry knowledge is a plus.

Other criteria, including leadership skills, competencies and experiences, may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Hybrid to normal office environment. Some travel may be required.

ADA:  The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Specialist, Technology Engineer - 777305 : $95,500.00-$177,500.00

The expected starting salary range for Specialist, Technology Engineer - 777305 : $95,500.00 - $143,500.00