Director, Strategic HR Business Partner (Technology)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Supporting Information Technology
Hybrid/Flex | Worcester, MA
Full Time, Exempt

Why This Role
Join The Hanover as a Director, Strategic HR Business Partner and help shape the talent, leadership, and organizational strategies that drive business performance across our Technology organization.

In this role, you will partner with senior technology leaders to translate business priorities into workforce strategies and organizational solutions that strengthen leadership capability, organizational effectiveness, and long-term business results. You'll serve as a trusted advisor, helping leaders navigate growth, transformation, and evolving talent needs while influencing decisions through insight, partnership, and data.

This is an opportunity to make a visible impact on a critical business function while working at the intersection of business strategy, leadership, talent, and organizational effectiveness. 

Why Join The Hanover
•    Meaningful work with direct impact on business performance
•    Opportunity to partner with senior leaders and influence strategic decisions
•    Collaborative culture focused on accountability, learning, and continuous improvement
•    Career growth and development opportunities across HR and the enterprise
•    Competitive compensation, benefits, and flexible work arrangements

About the Team
The Strategic HR Business Partner team serves as a key partner to business leaders across The Hanover. We help leaders build high-performing organizations through workforce strategy, leadership development, succession planning, organizational design, change leadership, and talent management.

This role supports Hanover's Technology organization and works closely with business leaders and Centers of Excellence across Talent Acquisition, Talent Management, Total Rewards, Employee Relations, and HR Operations. 

What You'll Do

Strategic Business Partnership
•    Partner with senior technology leaders to understand business priorities, organizational challenges, and workforce needs.
•    Provide strategic counsel on talent, leadership, organizational effectiveness, and change management.
•    Influence business decisions through data, insights, and practical recommendations.

Workforce & Talent Strategy
•    Lead workforce planning efforts to ensure the organization has the capabilities needed to achieve current and future business objectives.
•    Partner with leaders on succession planning, talent reviews, and leadership development strategies.
•    Support performance and talent strategies that strengthen organizational capability and readiness.

Organizational Effectiveness
•    Lead organizational design and change initiatives that enable business outcomes.
•    Help leaders navigate growth, transformation, restructuring, and evolving workforce needs.
•    Drive efforts that improve team effectiveness, employee engagement, and organizational performance.

Data & Insights
•    Leverage workforce and organizational data to identify trends, risks, and opportunities.
•    Translate insights into actionable recommendations that support business priorities.
•    Measure the impact and effectiveness of people and organizational strategies.

Enterprise Leadership
•    Lead or contribute to enterprise-wide HR and cross-functional initiatives.
•    Share best practices and insights that improve HR partnership across the organization.
•    Serve as a role model for collaboration, accountability, curiosity, and continuous improvement. 

What Success Looks Like
Within your first year, you will:
•    Establish trusted advisor relationships with senior technology leaders.
•    Influence talent, workforce, and organizational decisions that support business objectives.
•    Deliver workforce planning and talent strategies aligned to future capability needs.
•    Lead organizational design and change initiatives with measurable business impact.
•    Translate workforce data into meaningful insights and action.
•    Balance strategic thinking with practical execution to achieve results. 

Qualifications

Required

•    Bachelor's degree in Human Resources, Business, or a related field.
•    10+ years of progressive HR experience, including partnership with senior leaders.
•    Experience in workforce planning, talent management, succession planning, organizational design, and change leadership.
•    Strong business acumen and understanding of how people strategies support business outcomes.
•    Demonstrated ability to influence leaders and navigate complex organizational challenges.
•    Strong consulting, facilitation, and stakeholder management skills.
•    Experience leveraging data and analytics to inform recommendations and decisions.

Preferred
•    Advanced degree in Human Resources, Business, Organizational Development, or a related field.
•    Experience supporting technology, digital, or transformation-focused organizations.
•    Experience leading large-scale organizational change initiatives

Career Growth
This role provides opportunities to deepen expertise in workforce strategy, organizational effectiveness, executive partnership, and enterprise talent practices while expanding influence and impact across the HR function.

Core Capabilities:

• Strategic Consulting: Establish credibility as a trusted advisor to senior leaders by influencing senior leadership decisions and providing strategic solutions that drive business outcomes.
• Business Acumen: Cultivating a deep understanding of industry, organizational and financial knowledge and innovation to drive strategy
• Relationship Building: Build strong relationships with senior leaders, influencing key strategic decisions
• Data-Driven Decision Making: Advanced data analytics and strategic insights that lead to the development of strategic plans that support business goals and address short term concerns.
• Willingness to learn and ask questions; displays natural curiosity.

Physical Demands and Work Environment:

• Ability to use a personal computer and other standard office equipment
• Ability to work in a fast-paced or stressful environment
• Ability to travel as necessary
• Ability to sit and/or stand for extended periods
• Ability to work cooperatively

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.