Senior Client Advocate

The Senior Client Advocate serves as a trusted advisor and strategic relationship leader, leveraging specialized Construction and Real Estate industry expertise and deep market insight to help clients identify, quantify, mitigate, and transfer risk while driving long-term business outcomes. Through a consultative approach, this role partners with clients to develop tailored risk management strategies, navigate evolving market conditions, and maximize the value of their insurance programs.

If you are a client-focused professional, passionate about partnering with an industry leader and committed to empowering clients through effective risk management solutions, this role could be a perfect fit for you.

TheRole

As a Senior Client Advocate, you will be responsible for delivering strategic relationship management, consultative services, and risk management solutions to clients. This position involves coordinating WTW resources to ensure seamless service delivery and placement activities that meet each client's unique insurance and risk management needs.

You will ensure compliance with regulatory and technical standards while advising on insurance coverages and program structures tailored to client objectives. Your consultative approach will identify opportunities to deepen client engagement, support organic growth, and strengthen long-term client relationships. In this fast-paced and dynamic environment, you will thrive by delivering exceptional client service while operating with a high degree of independence and leadership.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Responsibilities include, but are not limited to:

• Retain and expand an existing book of business by developing and strengthening strategic client relationships.
• Serve as the strategic leader and primary escalation point for assigned client relationships, influencing internal and external stakeholders to deliver exceptional outcomes.
• Coordinate and integrate WTW resources to enhance the overall client experience and drive successful client outcomes.
• Provide strategic planning and consulting by continuously assessing clients' insurance and risk management needs and collaborating with WTW practice and industry specialists.
• Recommend tailored risk management and insurance solutions throughout the policy lifecycle, including support during mergers, acquisitions, and due diligence activities.
• Design, prepare, negotiate, and present fee and compensation agreements to clients.
• Lead client presentations, stewardship meetings, advocacy reports, service plans, and strategic planning sessions.
• Maximize client account profitability while ensuring long-term client retention and satisfaction.
• Lead the end-to-end renewal strategy, coordinating internal resources, managing timelines, and delivering tailored solutions aligned with client objectives.
• Partner closely with Sales and Broking teams to remain informed about marketplace developments, emerging trends, and coverage innovations.
• Build and maintain key carrier and market relationships while collaborating with Sales and Broking teams to identify prospective opportunities and support business development initiatives.
• Conduct contract reviews to evaluate risk transfer language and confirm alignment with contractual obligations.
• Lead the Request for Proposal (RFP) response process by coordinating deliverables across line-of-business teams and subject matter experts.
• Drive strategic growth opportunities within existing accounts by identifying evolving client needs and recommending additional solutions and services.
• Mentor and develop Account team members, providing guidance, coaching, and subject matter expertise to support their professional growth and success.
• Lead or participate in large, complex, and multi-dimensional client projects, ensuring successful execution and delivery.

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