Job Description

Position Summary

The Vice President, Business Integration and Transformation will lead initiatives focused on integrating and consolidating business processes, improving operational effectiveness, client experience, and business process scalability. Further, this role is responsible for overseeing the evaluation of current-state business processes, technologies, operating models, and client interactions across multiple operations departments and facilitating the design and implementation of future-state solutions. This role serves as the operational liaison for product launches, product enhancements, migrations, acquisitions, and sales initiatives. This leadership role coordinates efforts across Operations, Sales, Product Development, Risk Management, Underwriting, Technology, Marketing, and Compliance to ensure seamless product transitions from concept through implementation and ongoing support.

Working closely with Operations leadership, the PMO, Technology teams, and key business stakeholders, this role will lead business process optimization, operational modernization, automation opportunities, and transformation initiatives that improve efficiency, reduce complexity, and support strategic business objectives. This role is responsible for aligning business objectives, operational readiness, and go-to-market execution while ensuring stakeholders remain informed, accountable, and focused on delivering exceptional client and business outcomes

The ideal candidate combines strong business process expertise, change leadership, client-centric thinking, and program management capabilities to successfully guide cross-functional transformation efforts from concept through execution. This position leads cross-functional collaboration, removes barriers to execution, and ensures business transformation initiatives are delivered on time, within scope, and aligned with organizational strategy.

ESSENTIAL DUTIES

Business Integration and Transformation Leadership

• Oversee the transformation of operational processes, policies, procedures, and workflows to reduce friction and increase efficiency.
• Standardize and document processes across teams.
• Serve as the primary operational leader and coordinator for all major transition initiatives.
• Develop and manage transition roadmaps, timelines, milestones, and implementation plans.
• Facilitate cross-functional planning sessions and ensure alignment among stakeholders.
• Identify project risks, dependencies, and operational impacts and develop mitigation strategies.
• Monitor project progress and communicate status updates to executive leadership.

Go-to-Market & Sales Enablement

• Partner with Sales and Marketing leadership to develop launch strategies and communication plans.
• Ensure sales teams are equipped with product materials, training, pricing information, and competitive positioning.
• Coordinate stakeholder readiness activities and product rollout communications.
• Monitor post-launch performance and recommend improvements.

Operational Readiness & Process Improvement

• Evaluate operational impacts of new products and enhancements.
• Develop scalable processes that support efficient product implementation and support.
• Identify opportunities for automation and process optimization.
• Establish governance and transition standards to improve execution consistency across initiatives.

• Make recommendations regarding priorities, resource allocation, and transition risks.
• Support strategic growth initiatives, acquisitions, integrations, and business transformation efforts.
• Contribute to long-term product and operational planning.

Education, Experience & Training Requirements

• Bachelor's degree in Business Administration, Operations Management, Marketing, Product Management, or related field required.
• 15+ years of progressive Automotive leadership experience in Operations, Product Management, Program Management, Business Development, or related disciplines.
• Proven experience leading complex, cross-functional initiatives.
• Experience managing product launches, business integrations, or transformation projects.
• Demonstrated success influencing stakeholders without direct authority.

Knowledge, Skills & Abilities

• Exceptional project and program management capabilities.
• Strong business acumen with understanding of sales, operations, and product development functions.
• Ability to influence and lead across multiple departments.
• Excellent executive communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Proven ability to manage competing priorities in a fast-paced environment.
• Experience with project management methodologies and business process improvement.
• Excellent organizational and change management skills.
• Ability to build relationships and drive accountability across all levels of the organization.

About Us

iA American is a wholly owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

Working Condition, Physical and Mental Requirements

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

The incumbent must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made in compliance with ADA and EEO regulations to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Important Note

This job description reflects a summary of the job and does not prescribe or restrict the responsibilities that may be assigned. This job description is subject to change at any time.

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company

Posting End Date

About us

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.