Job Description

Position Summary

The SVP, Training is a visionary and results-driven executive responsible for leading the Training Institute, developing exciting new content, migrating from free to fee based training, and building out a robust Learning Management System (LMS) with new content.  The SVP, Training will collaborate closely with senior leadership to align training, and communication, ensuring sustainable growth and competitive advantage.

ESSENTIAL DUTIES

Strategic Leadership & Growth:

• Define and execute a comprehensive Training Institute business plan aligned with corporate goals.
• Drive a new revenue stream with fee-based training while enhancing adoption of iA Training nationwide. 
• Lead, inspire, and scale a high-performing Training organization.
• Establish clear performance metrics and foster a culture of accountability, collaboration, and innovation.
• Partner with Marketing to enhance dealer engagement strategies and improve customer experience.

Develop New Training Content: 

• Evaluate existing content by course, and develop next-generation course framework for modernized, compliant curriculum and greater adoption.

Coordination of Fee Based Training Initiative:

• Lead the conversion from providing free training to fee-based training in 2027.  Ensure clear communication with all internal and external shareholders. 

Lead the Development of new LMS Training Content:

• Work with the new LMS provider to quickly stand-up new training content for all iA Training programs, as well as products, and other company initiatives. 
• Help facilitate the development of new iA online training as a primary source of iA employee onboarding with new content. 
• Develop iA Certification programs for new products and services. 

Schedule and Coordinate the Training Calendar for the Training Team: 

• Maintain a cohesive schedule for all training classes in iA Training facilities as well as training at off-site locations. 

Recruit, Hire, and Train Future Members of the Training Institute: 

• Continue to build a winning team with a bench of talent ready to take iA into the future as an industry leader in training.  When appropriate, interview, hire, and train new training staff and lead the iA Way. 

Dealer Engagement & Partnerships:

• Build and maintain trust-based relationships with the Dealer Channel, Agent Channel, National Account Channel, as well as dealer principals, general managers, and key decision-makers.
• Serve as a strategic advisor to dealers, helping them maximize profitability and customer retention through iA Warranty Group solutions.
• Represent the company at industry events, conferences, and automotive forums to enhance brand visibility and strengthen partnerships.

Financial & Operational Excellence:

• Assume financial oversight of the Training Institute, ensuring revenue and profitability targets are met or exceeded.
• Collaborate with Finance to forecast sales targets and manage budgets effectively.
• Implement reporting tools and KPIs to monitor performance and drive operational efficiency.

EDUCATION, WORK EXPERIENCE AND TRAINING REQUIREMENTS

• Bachelor’s degree in business, Sales, or related field (MBA preferred).
• 15+ years of progressive leadership experience in automotive dealer services, F&I products, or related industries.
• Proven track record of driving revenue growth and building strong dealer networks.
• Senior management or executive-level experience with P&L responsibility.

Knowledge, Skill and Ability Requirements

• Expertise in retail automotive and automotive industry trends.
  Strong analytical and critical-thinking skills; ability to make data-driven decisions.
• Inspirational leadership style with a hands-on approach.
• Excellent communication and relationship-building skills.
• Proficiency in MS Office and ability to learn new systems quickly.
• Ability to thrive in a fast-paced, dynamic environment and adapt to change.
• Strategic Thinking: Ability to anticipate market trends, develop long-term plans, and align initiatives with corporate objectives.
• Leadership & Influence: Inspires and motivates teams, builds consensus, and drives organizational change.
• Business Acumen: Deep understanding of financial metrics, P&L management, and operational efficiency.
• Relationship Management: Builds strong partnerships with dealers and internal stakeholders to achieve mutual success.
• Innovation & Growth Orientation: Champions new ideas, products, and processes to maintain competitive advantage.
• Decision-Making: Makes timely, data-driven decisions under pressure with a focus on results.
• Communication: Articulates vision and strategy clearly to diverse audiences, both internally and externally.

About Us

iA American is a wholly owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

Working Condition, Physical and Mental Requirements

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Some business travel required; up to 50%.

The incumbent must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made in compliance with ADA and EEO regulations to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Important Note

This job description reflects a summary of the job and does not prescribe or restrict the responsibilities that may be assigned. This job description is subject to change at any time.

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company

Posting End Date

About us

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.