Manager, Associate Listening

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

This role leads GEICO's associate listening and people insights strategy, transforming associate feedback and workforce data into actionable insights that inform business decisions and improve the associate experience. The leader oversees the strategy, design, and end-to-end delivery of enterprise listening programs, including engagement surveys, pulse surveys, lifecycle feedback, and emerging listening approaches. Through strong program and project management, this role coordinates cross-functional teams, timelines, risks, dependencies, and stakeholder communications to ensure successful execution.

You will partner closely with executives, HR, and business stakeholders to identify workforce trends, diagnose organizational challenges, and deliver data-driven recommendations that strengthen engagement, culture, retention, and performance.

Success in this role requires a blend of strategic thinking, analytics expertise, stakeholder influence, project leadership, and executive communication. The ideal candidate can translate complex people data into compelling narratives that drive action at all levels of the organization. The role leads a team of associate listening and people analytics professionals and is accountable for the team’s performance, service quality, and timely delivery of objectives. This role translates departmental plans and priorities into clear team goals, adapting resources and operating plans to address short-term business, technical, and operational needs.

Responsibilities:

Associate Listening Strategy

• Lead the enterprise associate listening strategy, including annual engagement surveys, pulse surveys, lifecycle surveys, and targeted feedback initiatives.

• Establish listening priorities, governance, reporting rhythms, and action-planning processes.

• Continuously evolve listening methodologies to improve data quality, participation, and business impact.

• Partner with senior leaders to identify opportunities for additional listening and workforce insights.

People Analytics & Insights

• Analyze associate experience, engagement, retention, and organizational health data to identify trends and opportunities.

• Synthesize data from multiple sources to provide holistic insights and business recommendations.

• Develop executive-level presentations, scorecards, dashboards, and reports that support decision-making. Stories are clear and concise narratives, to fit audience. 

Program & Project Leadership

• Lead complex cross-functional initiatives supporting associate engagement, organizational health, and culture priorities.

• Manage timelines, risks, dependencies, stakeholder communications, and implementation plans.

• Partner with external vendors and technology providers supporting listening and analytics capabilities.

• Ensure successful delivery of enterprise survey programs and reporting cycles. 

Executive Consulting & Stakeholder Partnership

• Serve as a trusted advisor to executives, HR leaders, and business stakeholders on associate experience and workforce trends.

• Present findings and recommendations to senior leadership and executive forums.

• Guide business leaders through survey results, action planning, and performance monitoring.

• Influence organizational priorities through data-driven insights and strategic recommendations.

Team Leadership

• Lead, coach, and develop one or more teams of associate listening and people analytics professionals, which may include individual contributors and supervisors. 

• Maintain accountability for team performance, work quality, service delivery, and the timely achievement of objectives. 

• Translate departmental priorities into clear team goals, operating rhythms, workload plans, and performance expectations. 

• Adapt team plans, resources, and priorities to address short-term service, operational, and business needs. 

• Provide technical guidance and subject-matter expertise across survey strategy, survey administration, analytics, reporting, and listening program execution.

Required:

• Bachelor's degree in Human Resources, Business, Statistics, Data Analytics, Organizational Development, or a related field.

• 7+ years of experience in people analytics, employee experience, associate listening, workforce analytics, survey research, or a related discipline.

• Demonstrated experience managing professional associates and/or people leaders, with accountability for team performance, operational results, work quality, and timely delivery.

• Experience designing and executing enterprise survey programs.

• Experience with Qualtrics EX or other enterprise survey platforms.

• Strong analytical and problem-solving skills with experience translating data into business recommendations.

• Experience developing executive-level reporting and presentations.

• Demonstrated stakeholder management and consulting skills.

• Exceptional written and verbal communication abilities.

Preferred:

• Advanced degree in a related field.

• Experience leading enterprise listening, engagement, or organizational health initiatives.

• Experience supporting large-scale organizational transformation and culture initiatives

• Experience with Power BI, Tableau, Workday Reporting, SQL, Python, R, or similar analytics tools.

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.