Senior Retirement Benefits Consultant

Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week. Otherwise, this role is remote.

Liberty Mutual’s Total Rewards Benefits team is seeking a Sr. Retirement Consultant to provide operational oversight of the company’s retirement programs, with primary responsibility for U.S. defined contribution and defined benefit plans and additional responsibility for Puerto Rico and Canadian retirement plans. This senior individual contributor partners with vendors and team members to plan, develop, and administer employee retirement and health and welfare programs, ensuring accurate, efficient, and compliant plan administration in accordance with plan provisions and regulatory requirements.

Reporting to the Director, Retirement Strategies, the Sr. Retirement Consultant serves as a retirement operations subject matter expert and supports preparation for Retirement Committee and Investment Committee meetings. The role partners closely with recordkeepers, actuaries, trustees, financial advisors, and other external partners, as well as Legal, Payroll, Finance, HR, IT, and Benefits, and leads complex benefits projects from planning through implementation.

Plan Operations, Compliance & Controls

• Lead operational oversight of the company’s retirement plans, ensuring effective execution of recurring activities, compliance requirements, controls, deadlines, and annual deliverables.
• Oversee retirement plan compliance and testing, including nondiscrimination and coverage testing, contribution and compensation limits, regulatory filings, and other annual requirements, partnering with recordkeepers, actuaries, Legal, Payroll, and consultants to ensure timely, accurate completion.
• Ensure plans, programs, and processes comply with applicable governmental laws and regulations, including ERISA and IRS requirements, across a wide range of benefits disciplines.
• Monitor legislative and regulatory developments, such as SECURE 2.0 and IRS and DOL guidance, and assess their impact on plan operations, administration, and participant communications.
• Lead resolution of complex operational issues, participant claims, and plan corrections, including root-cause analysis, participant impact assessment, and corrective action.
• Oversee retirement plan data integrity and operational controls, using data and analytics to identify exceptions, trends, and risks, and partner with Payroll, IT, and vendors on interfaces, file feeds, reconciliations, testing, and data validation.

Governance & Committee Support

• Support and assist in preparing for Retirement Committee and Investment Committee meetings, including materials, plan reporting, data, analysis, and operational updates, and track follow-through on committee actions.
• Partner with Legal to maintain plan documents, amendments, summary plan descriptions, and required participant notices, ensuring plan operations align with plan terms.
• Support retirement plan audits, regulatory filings, and governance activities, providing plan reporting, data, analysis, and operational expertise to the Director and other stakeholders.

Vendor Management & Cross-Functional Partnership

• Serve as the primary operational relationship manager for retirement recordkeepers, actuaries, trustees/custodians, and other key vendors, setting clear service expectations, monitoring performance and deliverables, and holding partners accountable for timely, accurate execution.
• Partner with vendors and team members to plan, develop, and administer employee health and welfare and retirement programs.
• Serve as a senior retirement subject matter expert and trusted advisor to the Director, independently managing multiple complex priorities and collaborating across the Benefits team, Legal, Payroll, Finance, IT, and HR to deliver timely, compliant results.

Plan Design, Projects & Continuous Improvement

• Evaluate benefits offerings and recommend enhancements that align with enterprise goals, providing operational expertise on retirement strategy, plan design changes, and program enhancements, including operational impacts and vendor capabilities.
• Lead the planning and implementation of complex benefits projects and initiatives, including plan changes, regulatory requirements, vendor transitions, and system enhancements, by defining requirements, coordinating testing, and ensuring successful delivery.
• Support defined benefit plan initiatives, including actuarial valuations, funding and benefit calculation reviews, and pension risk transfer or annuity purchase projects.
• Lead stakeholder meetings and develop change management communications that explain complex retirement and benefits changes to different audiences.
• Identify and lead continuous improvement opportunities that strengthen processes, procedures, controls, automation, vendor performance, and overall program delivery.

Preparation, Training & Experience

• 7 – 10 years of progressive retirement plan experience, including support for large or complex employer-sponsored retirement programs.
• Strong knowledge of defined contribution and defined benefit plans, including operations, regulatory requirements, compliance testing, annual processes, and operational corrections.
• Strong working knowledge of ERISA, IRS requirements, and qualified retirement plan regulations, with experience identifying and resolving operational and compliance issues.
• Demonstrated experience with large retirement recordkeeping platforms, actuaries, and other retirement vendors, including managing vendor performance and driving issues to resolution.
• Experience supporting plan design changes, implementations, system enhancements, vendor transitions, and complex retirement projects, with strong cross-functional partnership across Legal, Payroll, and IT.
• Experience preparing materials for, or supporting, Retirement and Investment Committees, with an understanding of fiduciary responsibilities and plan governance.
• Strong analytical and data skills, including advanced Microsoft Excel capabilities and experience analyzing retirement plan data, reconciliations, exceptions, and operational controls.
• Strong project management, problem-solving, and communication skills, including leading stakeholder meetings and developing change management communications, with the ability to work independently, manage competing priorities, and explain complex retirement issues to different audiences.
• Working knowledge of health and welfare benefit programs and how they integrate with retirement programs.
• Familiarity with financial well-being programs, participant education, and retirement readiness metrics.
• Familiarity with Puerto Rico and Canadian retirement plan requirements is a plus.
• Retirement or benefits professional designations, such as CEBS, QKA, QPA, or ERPA, are a plus.
• Bachelor’s degree or equivalent relevant experience required.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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