Vendor & Disaster Recovery Management Consultant

Job Description:

Providing for loved ones, planning rewarding retirements, and preparing for whatever lies ahead, our policyholders count on us to be there when it matters most. At Pacific Life, we work together to deliver on that promise while creating careers with purpose, opportunity, and impact.

We’re seeking a Vendor & Disaster Recovery Management Consultant to join our Annuities Administration team in Newport Beach, CA; Omaha, NE; or Charlotte, NC.

In this role, you’ll own key technology vendor relationships and help strengthen the operational resilience of our Annuities business. You’ll oversee vendor performance, service levels, risk, and issue resolution while coordinating disaster recovery activities across business, Technology, Risk, Compliance, EISO, and external partners.

You’ll also bring enough technical fluency to effectively partner with technology teams and vendors supporting enterprise mainframe environments, helping ensure services, upgrades, and technology changes meet Pacific Life’s business and operational needs.

How you’ll help move us forward

• Own the governance and performance of assigned technology vendor relationships, including SLAs, KPIs, service reviews, risks, and issue resolution.
• Hold vendors accountable for contractual commitments, Statements of Work (SOWs), service expectations, and technology requirements.
• Serve as a primary point of contact for vendor-related issues, driving escalation and resolution across internal and external partners.
• Coordinate disaster recovery planning, exercises, readiness, and remediation activities for Annuities Administration.
• Partner with Risk, Compliance, EISO, and Technology teams to identify, escalate, and remediate operational and third-party risks.
• Work with vendors and Pacific Life Technology teams to address complex service issues and coordinate technology changes, upgrades, and product versioning.
• Monitor vendor costs and identify opportunities to improve value, performance, efficiency, and service delivery.
• Use vendor performance data, trends, and risk insights to recommend improvements and strengthen operational resilience.

The experience you bring

• Bachelor’s degree or equivalent combination of education and relevant professional experience
• 10+ years of relevant professional experience, including experience in technology vendor management, service delivery, operational risk, disaster recovery, or related disciplines.
• Demonstrated experience managing technology vendors, service providers, or complex third-party relationships, preferably within financial services, insurance, or another regulated environment.
• Experience managing vendor performance through SLAs, KPIs, SOWs, service reviews, issue remediation, and corrective actions.
• Experience supporting or coordinating disaster recovery, business continuity, operational resilience, technology risk, or third-party risk activities.
• Working knowledge of enterprise technology environments, with the ability to effectively partner with technical teams and vendors on system issues, upgrades, and changes.
• Strong analytical and problem-solving skills, with the ability to identify risks, evaluate performance, and drive complex issues through resolution.
• Strong communication and relationship-management skills, with the ability to influence stakeholders, hold vendors accountable, and build productive partnerships.
• Proven ability to manage multiple priorities, deadlines, risks, and commitments in a complex environment.

Preferred qualifications

• Experience working with IBM mainframe or other enterprise mainframe environments.
• Experience within insurance, annuities, or financial services.
• Familiarity with third-party risk management, disaster recovery, business continuity, or operational resilience frameworks.

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.