Manager, Communication & Engagement Solutions - Employee Experience

The Business 

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. Willis Towers Watson is the leader in Employee Experience (EX). 

We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results.

Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more. Our EX architects know the power of bringing these capabilities and our offerings together to deliver high-impact solutions for our clients’ most complex challenges. 

Together, we’re all about powering ambitions—of our colleagues, our clients and their people. 

What is a Manager, Employee Experience?

As a Manager within our Communication & Engagement Solutions Community, you will help our clients with communication and engagement strategies, HR and reward communications/digital solutions, and will be responsible for development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs (including the employee experience, Total Rewards communications, organization transformation, workforce transformation and AI-enabled work, wellbeing, benefits and culture). You will be responsible for diving into your curiosity, and bringing it to life through creativity and exceptional content generation, while leveraging data to analyze needs, develop conclusions and present messages clearly and concisely across media. You will contribute to change enablement and employee insights, using data and findings to identify implications, shape recommendations and support successful adoption. In your day-to-day work, you will be expected to use multiple systems and AI-enabled tools to confidently and responsibly accelerate material development, coordinate graphic and content edits, synthesize information and findings, explore ideas and improve delivery efficiency, while applying sound judgment and maintaining accountability for the quality of your work.

Key Attributes 

• Navigator. Helps assess complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
• Influencer. Uses highly effective change management and communication skills and experiences to build trust and influence decisions that are critical to achieving the desired outcomes – for the business and client alike.
• Relationship builder. Easily builds rapport with others, quickly establishing a strong sense of confidence and trust.
• Human centric contributor. Applies a deep passion for – and understanding of – human behavior to everything we do, including selling, designing and delivering client solutions. 
• Bold accelerator. Finds excitement in ambiguity and jumps thoughtfully into the unknown with aims to support each other and our clients. 
• Knowledge pursuer. Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences. Demonstrates curiosity and comfort adopting new technologies, including practical use of AI-enabled tools as part of everyday work.
• Calm maker. Guides others through difficult situations and projects with an ability to be unflappable in the face of adversity.
• Excellence seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity. 
• Dedicated collaborator. Sees potential and unique strengths of each team member. Values development of people through collaborating, providing two-way feedback, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.

Criteria / Role Expectations

Delivery 

• Design, present and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements, while contributing to broader organization transformation, workforce transformation, wellbeing and culture engagements.
• Develop insights related to employee data, change management risks and impacts; identify meaningful themes and implications; and communicate findings and recommendations clearly and succinctly.
• Support client projects across the HR lifecycle, building communication strategies, supporting client facilitation opportunities and implementing materials and tools to meet identified objectives.
• Translate complex concepts, data and employee insights into compelling, engaging and actionable communications across print and digital media, with an eye toward modern solutions and data integration.
• Use modern and digital solutions, including AI-enabled tools, to improve the speed and efficiency of day-to-day delivery, such as developing first drafts, synthesizing data and findings, and organizing or refining content; apply appropriate judgment, review and quality control to outputs.
• Organizes and manages project elements and supports client expectations, raises appropriate challenges to senior consultants, and shares accountability for successful delivery outcomes.
• Plan, organize and successfully deliver client engagements on time, on budget and within scope; track contractual commitments and support effective financial management.
• Contribute to new business development by partnering with colleagues, drafting proposals, statements of work, project plans and budgets involving multiple workflow streams and client teams.
• Partner with analyst and associate-level team members to review work, provide guidance and insight.
• Contribute to the learning and development of team members through “on the job” feedback. 
• Contribute to the development of intellectual capital, new tools and approaches.

Location: Chicago, IL or Detroit, MI (Hybrid - 3 times a week in the office)

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