Operations Supervisor, Title Services

We’re thrilled that you are interested in joining us here at the Amynta Group!

We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Operations Supervisor, Title Services at our Hunt Valley, MD location. The compensation for this position is an annual salary in the range between $47,500 to $67,500.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Oversee and manage daily work queues for automotive title release and repossession functions, ensuring all assigned tasks are completed accurately and within established service-level agreements.
• Maintain comprehensive knowledge of automotive title processes, including lien releases, repossessions, and related documentation requirements.
• Establish priorities, communicate expectations, and monitor workload distribution to ensure operational efficiency.
• Schedule and manage staffing levels to ensure adequate daily coverage and timely completion of work.
• Serve as an escalation point for complex or non-routine title issues, researching and resolving discrepancies in accordance with state and client guidelines.
• Provide leadership, coaching, and performance feedback to team members to support development and accountability.
• Communicate professionally and effectively with team members, management, and external clients regarding operational status, issues, and resolutions.
• Ensure adherence to company policies, compliance standards, and industry regulations governing automotive title administration.
• Actively identify opportunities for continuous improvement within operations, including process efficiency, quality, compliance, and turnaround times; collaborate with leadership and cross-functional partners to implement enhancements, standardize best practices, and support operational excellence.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION & EXPERIENCE) 

• High School Diploma or GED. (Required)
• Prior experience in automotive title operations, lien release, repossession processing, or related industry functions. (Preferred)
• Previous supervisory or team lead experience in an operations environment. (Preferred)

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

• Strong working knowledge of office productivity tools, including Microsoft Word and Excel.
• High attention to detail with a proven ability to ensure accuracy in regulated document-driven environments.
• Demonstrated dependability, accountability, and follow-through.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Strong time management skills with the ability to manage competing priorities and meet daily deadlines.
• Excellent interpersonal and communication skills, with the ability to collaborate across teams and levels of the organization.
• Ability to work independently with minimal supervision while maintaining productivity and quality standards.
• Proven ability to coach, mentor, and support the development of peers and direct reports.
• Strong problem-solving skills with the ability to resolve complex issues and escalate appropriately when needed.
• A willingness to work flexible or non-traditional schedules to meet operational and business needs.
• Commitment to maintaining a professional appearance and representing the company positively.
• Willingness to comply with all company policies, procedures, and regulatory requirements.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.