Claims Operations Technician, Statistical Coding

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide.

JOB DESCRIPTION:

The working hours for this role are 8AM to 4 PM Eastern

Essential Duties & Responsibilities

• Completes regulatory forms timely in accordance with regulations by evaluating claim information. Provides information to claim adjusting staff from regulatory websites.
• Completes data or makes data corrections based on set requirements or procedures within claim file information utilizing multiple claim systems that support P&C Claim.
• Performs various financial transactions such as paying bills, payment transfer, cashier processing, etc. utilizing set procedures and guidelines.
• Collaborates with underwriting, insureds, claimants, providers, vendors or claim adjusters utilizing various methods to obtain and provide information related to claim support activities.
• Completes form letters or documents based on procedures or set requirements.
• May receive new claim notices, confirm coverage, and/or verify applicability of coverage to the claim.
• Serves as Day to day resource for procedural or process questions.
• Accountable for reviewing and reconciling reports for data or financial transactions related to claims.
• May perform routine processing within designated authority on medical only claims, following jurisdictional parameters.
• May complete special projects as necessary.

Reporting Relationship
Typically Supervisor or above

Skills, Knowledge and Abilities

• Technical Proficiency: Ability to efficiently work across multiple platforms including Microsoft Office Suite and other business related software. Must also have the capability to use multiple applications simultaneously without losing accuracy.
• Insurance Knowledge: Basic understanding of Property & Casualty (P&C) insurance products.
• Attention to Detail: Ability to produce highly accurate, error-free work with a strong focus on precision and consistency.
• Analytical Thinking: Ability to evaluate claim information, apply critical thinking, and solve problems logically.
• Communication Skills: Clear verbal and written communication; strong listening and customer service orientation.
• Organizational Skills: Ability to manage tasks, follow up effectively, and work independently.
• Numerical Aptitude: Comfort working with numbers, codes, and data analysis.

Education and Experience

• High school diploma, GED or equivalent experience. Some college preferred.
• Typically a minimum of one to three years experience in office operations and one to two years experience in Property and Casualty line of business preferred.

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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.