Claims Associate - Long Term Care
- OneAmerica Financial
- Indianapolis, IN
Job Description
At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!
The Long-Term Care Claims Associate is responsible for helping our customers maintain a sense of security by independently and effectively managing an assigned caseload of claims, in a fair and ethical manner and within all requirements and service standards.
Key Responsibilities:
- Investigate and process claims, including complex and contestable cases.
- Communicate effectively with policyholders, beneficiaries, agents, and internal teams.
- Calculate and process benefit payments within authority limits.
- Mentor and audit less experienced associates; handle escalated calls.
- Ensure accuracy, timeliness, and compliance with departmental standards.
- Support process improvements and demonstrate commitment to company values.
Requirements:
- Bachelor’s degree preferred (Business, Insurance, Operations).
- High School Diploma required, or any combination of education and experience which would provide an equivalent background.
- LOMA certification recommended
- 2–4 years of claims or insurance experience preferred.
- Strong customer service skills and proficiency in Microsoft applications.
#LI-SC1
Salary Band: 3B
This selected candidate will be expected to work hybrid in Indianapolis, IN or Portland, ME. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.
If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.
Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
For all positions:
Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.
To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.
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OneAmerica Financial careers
Sure, we’re a large organization offering a wide range of financial products and services. That means we strive to hire the best and brightest professionals with diverse backgrounds and skill sets.
At OneAmerica Financial® everyone has the same occupation: helping our customers feel a greater sense of certainty. If that speaks to who you are, let’s talk.
