Claims Assistant P&C

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Claims Assistant Property & Casualty to join our growing team in Seattle, WA.

The Claims Assistant Supports the team with the administration of customer claims.

POSITION EXPECTATIONS:

• Document Agency Automation System – Applied via Claims Detail Screen and Activities for loss reported, awaiting confirmation from carrier, and claim follow-up adhering to the Claims Procedures
• Keep the customers informed of the status of their claim
• Assist the insured with organizing, documenting and presenting small and large property loss claims
• Assist insured with negotiating with total loss on autos to their carrier
• Research and conduct coverage analysis on claims
• Review Reservation of Rights letters and offers response to insured
• Review and offer rebuttals as necessary to coverage disclaimers.
• Gather supportive documentation to include with any rebuttal
• Review accounts with claims for adequate coverage; recommends appropriate coverage/changes to AM or insured and documents
• Deal promptly and with full disclosure with all carrier personnel
• Track and look for any sizeable reserves or reserve changes and notify appropriate parties as needed
• Record all activities in claims files in the agency automation system as defined in the Claims Procedures
• Inform appropriate personnel of claims issues involving clients
• Promptly handle Summons & Complaints, informing appropriate personnel adhering to the Claims Procedures
• Create and Present Claims training of staff
• Visit Clients and Carriers as agreed with Producers and other account management staff
• Consistently meet all Brown & Brown established Quality Control Practices & Timelines
• Follow the established guidelines for workflow & system documentation as outlined in Claims Procedures
• Manage & maintain individual Washington Producer’s License by attending appropriate CE classes
• Stay current on company insurance products and offerings
• Keep abreast of developments in the marketplace, including product line offerings, changing insurance consumer trends and needs
• Additional duties/projects as assigned

RELEVANT SKILLS:

• Excellent listener with an empathetic phone demeanor and warm nature with customers
• Extensive knowledge of both commercial & personal insurance contracts, claims handling, products and markets
• Advanced problem-solving ability.  Define problems, collect data, establish facts, and draw conclusions
• Ability to interpret an extensive variety of technical instructions. Constructive thinking and alternative short-to-long-term solutions must be considered
• Highly organized – ability to work on multiple projects simultaneously with frequent interruptions and changing priorities and to report on the current status of items on an immediate basis
• Ability to work well in a team environment
• Strong writing skills - ability to translate technical information in a manner understandable to all levels of clients
• Creates and maintains inter-carrier relationships
• Attention to detail and strong organizational skills
• Tenacious on tracking down claims updates from Adjusters and Upper Management for our clients
• Focused on “Results Driven” activities to the resolution of our clients’ claims

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent
• 5 years’ experience in either Personal & Commercial Lines
• Washington State Producer License
• Valid Drivers’ License
• Working knowledge of MS Office (Word, Excel, & Outlook)
• Working knowledge of carrier websites (Preferred)
• Professional designations (ARM, CRM, CIC, CPCU, AIC, AAI) (Preferred)
• Experience with Applied Agency Management System (Preferred)

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.