Facilities Technician

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

Work Location & Schedule:

This is a 5-day office-based hourly position based out of Norwood, Massachusetts in our new building that will open in Spring 2026. 

Start time for this role is 7am. Flexibility required to work outside of normal business hours to align with business demands.

Training is required at Corporate Headquarters in Johnston, RI until the new office opens in Norwood, MA in Spring 2026.

Occasional business travel to assist our Boston office and corporate office located in Johnston, RI will be necessary depending on business requirements.

Relocation assistance is not provided for this role.

The Facilities Technician plays a key role in maintaining the cleanliness, safety, and functionality of a coordinated Workplace Facility. This position supports daily operations by performing general maintenance tasks. They coordinate external services and assist with building operations to ensure a safe, professional, and welcoming work environment for tenants, employees, and visitors.

Responsibilities include but are not limited to:

• Perform routine cleaning inspections of executive space, common areas including lobbies, restrooms, break rooms, elevators, stairwells, exterior entrances, and coordinate janitorial contractor.
• Maintain inventory of cleaning supplies and order/restock as needed.
• Coordinate balanced waste management practices, ensuring accurate disposal, recycling, composting, and offsite removal.
• Manage vendor relationships for interior plant maintenance to ensure quality services.
• Support building operations by setting up conference rooms, moving office furniture, and preparing spaces for tenant events or meetings.
• Identify and build work orders for minor carpentry projects such as door closure repairs, installing shelving units, furniture adjustments, and mounting whiteboards and pictures.
• Keep track of building systems and notify about concerns involving HVAC, lighting, plumbing, or safety threats.
• Respond promptly to work orders and service requests from the Corporate Conference Manager.
• Ensure compliance with safety protocols and building security procedures.
• Collaborate with vendors and contractors during scheduled maintenance or repair work.
• Provide support during emergency situations, including evacuations or building system failures.
• Perform daily inspections of assigned buildings, identifying items in need of repair and referring to supervisor.

• 5+ years of overall facilities and maintenance experience, including handling commercial building equipment required.
• Ability to manage multiple vendors and service providers.
• Ability to work independently and as part of a team.
• Experience with commercial building systems and operations.
• Ability to lift up to 50 lbs. and perform physical tasks such as bending, climbing, and standing for extended periods.
• Strong written and verbal communication and customer service skills.
• Basic knowledge of hand tools and cleaning equipment.

Interpersonal & Coordination Skills

• Strong interpersonal abilities with the capacity to engage effectively with executives, managers, colleagues, contractors, and tenants.
• Strong organizational and time management capabilities, with the aptitude to prioritize tasks in a fast-paced environment.
• Ability to effectively communicate with external vendors, internal partners, and upper-level managers.
• Proficiency in Microsoft Office Suite and CMMS (e.g., Outlook, Excel, Teams, Word, Prism).

Education

• High School Diploma or GED, or equivalent experience, required.
• Facilities Certificates or Licenses are a plus!

The salary range for this role is $32.94 per hour – $47.36 per hour.

The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs (including medical, dental and vision coverage), a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, and much more!

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.