Public Relations & Communications Director - Morristown, NJ or Remote

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies.  C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform.  Our claims and risk engineering services are recognized as among the best in the industry.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  

For more information about Crum & Forster, please visit our website: www.cfins.com.

Information about the Role, Line of Business and Team:

The Public Relations & Communications Director will develop and execute external communications strategies and programs to support C&F’s business objectives and coordinate efforts to raise awareness of C&F and its employees’ subject matter expertise.

This role will proactively cultivate the role PR serves throughout the company and communicate a uniform view of the corporate culture, customers and employees to lead the development of strategic messaging and communications that resonate with targeted external audiences.

What you will do:

• Proactively develop and execute thoughtful PR strategies to raise the profile and enhance the image of C&F, its leadership and subject matter experts through traditional, non-traditional, and digital external channels
• Execute the public relations/media relations strategy for C&F and its divisions – serving to raise the profile and enhance the image of C&F, its various divisions, and business units
• Stay current with corporate strategies and initiatives, and optimize messaging and content development
• Serve as a trusted strategic communications advisor to business leadership by tracking key issues, analyzing potential media implications and developing key messages in coordination with business communicators and other relevant stakeholders
• Monitor and analyze industry and competitive trends that impact the businesses
• Recommend and implement action plans in conjunction with senior leadership during crises
• Collaborate with other Marketing Communications team members to ensure cross-functional alignment 

Key Responsibilities:

• Support the AVP, Public Relations & Communications, and collaborate with the other Public Relations & Communications Director to design impactful communications programs that inform and raise awareness of C&F’s business lines, capabilities, and subject matter experts
• Support media relations, including direct interface with reporters, arranging staff and member interviews, writing and distributing press releases, developing a contact database for trade and national media, identifying and pitching stories, and maintaining strong relationships with trade, business, non-traditional and top-tier media
• Train appropriate spokespeople to ensure consistency of message for presentations and media engagement
• Collaborate on content for the company’s website, intranet and social media channels, crafting consistent messaging and positioning, meeting C&F communications strategic goals
• Collaborate with marketing counterparts to align communications strategy, and create and articulate create clear, compelling narratives around visions, priorities, and business themes
• Copy edit collateral to maintain consistent voice and brand representation
• Develop subject matter expertise in the A&H and P&C industries, as well as the issues that impact our business, our customers and the competitive landscape

• Analyze media and develop monthly, quarterly, and annual media activity reports, as needed
• Develop and proactively maintain award opportunities – soliciting potential entrants and facilitating submissions, whenever appropriate, as well as coordinating honorees’ needs
• Identify, track and report key metrics to help move the needle
• Support and manage other organizational initiatives, as needed 

What YOU will bring to C&F:

• Extensive experience in communications, storytelling and corporate message development
• Strong writing and copyediting skills and familiarity with AP style
• Ability to synthesize and articulate complex concepts quickly to a variety of audiences
• Ability to think strategically, plan and execute on multiple projects simultaneously, and problem solve
• Demonstrable writing ability across multiple channels and for both internal and external audiences
• Knowledge of social media and digital media platforms
• Excellent communication, interpersonal and organizational skills
• Experience working with individuals across organizational levels and disciplines
• Confidentiality and business ethics; demonstrating outstanding judgment and discretion
• Capable of working across complex, decentralized organizations
• Strategic & analytical thinker
• Team-oriented, detail-oriented and deadline driven
• Ability to adopt new tools and technologies to improve processes and productivity

Requirements:

• 10+ years’ experience in PR and communications; roles in financial services and/or insurance a plus
• Bachelor's degree in PR, Journalism, Marketing, Communications or related field (or equivalent experience)
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), experience with social media platforms and other digital media platforms

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
  

At C&F you will BELONG

If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $82,500.00 to a maximum of $155,100.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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