Consultant, API Business Solutions Owner

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

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Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

As an API Business Solutions Owner, you will own the business strategy for API-enabled solutions that streamline operations, improve customer experience, and deliver measurable business value through close collaboration with the Technology organization. This role serves as a critical bridge and partnership with internal technology teams and external agency partners, ensuring seamless system functionality, high-quality support, and alignment with business goals.

Job Description

Key Responsibilities: 

API & Technical Leadership

• Define API-enabled business capabilities that align with organizational goals and ensure high-quality customer service

• Partner with Technology to ensure technical solutions meet business objectives and deliver ROI.

• Translate business needs into actionable requirements for business and/or technology teams.

• Lead and contribute to User Acceptance Testing (UAT) for internal and external API builds.

• Triage and resolve support calls from internal and external stakeholders.

Rate Programming and Management

• Manage rate updates and deployments in collaboration with key stakeholders.

• Partner with the Rate Utility Build team to resolve defects and implement enhancements.

• Collaborate with technology on deployment schedules and defect resolution to minimize business disruption.

Stakeholder Engagement

• Serve as a strategic liaison between agency partners, internal and external technology teams.

• Facilitate meetings, lead discussions, and ensure clear, consistent communication across stakeholders.

• Build strong relationships with agency partners to understand workflows and integration goals.

• Advocate for customer/agency partner needs and contribute to platform strategy.

Backlog Management

• Maintain a comprehensive product backlog encompassing new builds, enhancements, and technical work.

• Collaborate with stakeholders to align backlog with strategic vision and roadmap.

• Provide input to development teams to ensure business needs are accurately captured.

• Participate in meetings, including stand-ups, planning, retrospectives, and demonstrations.

May perform other responsibilities as assigned. 

Reporting Relationships: Reports to Director/AVP. No direct reports.

Typical Skills and Experiences: 

Education: Undergraduate studies in computer science, management information, business, mathematics or related field preferred. Graduate studies are preferred.

License/Certification/Designation:

Experience: 3+ years of direct experience managing API integrations, preferably within the insurance industry. 8+ years leading business initiatives involving technology advances and/or business process changes from planning through implementation.

Knowledge, Abilities and Skills: 

• Skilled in technical writing, including API documentation and specifications, understanding of API ecosystems, architecture, and performance optimization, proficient with technical tools such as Postman, Excel, JIRA, Smartsheet, etc. Strong grasp of system development life cycle, data modeling, application integration, and data management.

• Expertise in insurance practices and customer-centric design principles with technology solutions. Ability to translate complex technical concepts into clear, business-relevant language for diverse audiences. Proven success in aligning technology solutions with strategic business outcomes.

• Strong communication, facilitation, and relationship-building skills across leadership levels. Experienced in cross-functional collaboration and navigating organizational change. Strong ability to influence decisions, drive consensus, and manage ambiguity.

• Skilled in engaging external partners and internal business units. Expertise in business process analysis and organizational change management. Ability to assess impact, coordinate training and communication, and ensure readiness.

• Systems-thinking approach with strong decision-making capabilities. Skilled in root cause analysis and driving innovative solutions. Experience with KPI tracking and performance measurement for business outcomes.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions: 

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

We currently anticipate accepting applications until 02/13/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Consultant, API Business Solutions Owner : $97,000.00-$180,000.00

The expected starting salary range for Consultant, API Business Solutions Owner : $97,000.00 - $145,000.00