Great American's Property & Casualty Finance Division is looking for a Customer Service Accounting Representative to join our Specialty Accounting team. This is an entry level position, and the primary function is customer service. This position is based out of the downtown Cincinnati office. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Performs a variety of routine and non-routine clerical/accounting functions, in accordance with procedures.  May provide support in one or more areas (i.e., general accounting, accounts receivable, accounts payable, direct bill, etc.).

• Accounts Receivable:

  • Processes and verifies cash receipts, cash application, claims, and/or overdue invoices.

  • May download/retrieve payment information from bank records.

  • May be responsible for updating and/or keeping records (i.e., customer account information (balances, delinquencies, etc.) incomplete files, ACH information, etc.).

  • May send follow up inquiries on delinquent accounts.

• Accounts Payable:

  • Responsible for compiling amounts owed, verifying invoices, preparing vouchers, issuing checks for payment, and recording transactions.

  • Maintains all payment records.

• Direct Bill:

  • Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance.  May require extensive inbound phone support.

  • Develops and uses working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries.

  • May follow-up on delinquent accounts.

• May reconcile payments/receipts with account information.

• May gather data to compile reports and/or create ad hoc reports as needed.

• Complies with appropriate regulations and/or company policies/guidelines.

• Contacts other departments and/or outside agencies to resolve problems.

• Performs other duties as assigned.

Job Requirements

• High School Diploma or equivalent.

• Generally, 0 to 2 years of related experience.