Customer Service Representative

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

The ideal candidate should possess a dedication to providing friendly, customer-oriented service. He/she must be organized and detail oriented, able to multi-task & prioritize, be readily adaptable to change and direction and able to work well with others in a team environment. A willingness to work in a fast-paced, growing organization is a must.

• Day to day service of assigned accounts including binders, certificates, policies, endorsements, audits
• Set priorities and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities
• Handle service requests including coverage questions, billing questions, change requests and general advice that require timely, courteous and knowledgeable responses
• Maintain a cordial and effective relationship with clients, co-workers, carriers and other business contacts
• Complete other tasks as directed by agency management

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

• 1 year minimum office experience (Required)
• 2+ year's minimum office experience (Preferred)
• High School Diploma or GED (Required)
• Working knowledge of Microsoft Office (Required)

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

• Mastery of the English language, both written and verbal.
• Strong attention to detail, is dependable and follows through.
• Ability to read and interpret information.
• High level of maturity to handle sensitive and confidential situations.
• Mastery of the English language, both written and verbal.
• Strong attention to detail, is dependable and follows through.
• Ability to read and interpret information.
• High level of maturity to handle sensitive and confidential situations.
• Strong work ethic and excellent time management skills.
• Strong interpersonal skills and ability to work well with people throughout the organization.
• Willingness to maintain a professional appearance and provide a positive company image.
• Willingness to work non-traditional shifts which meet the needs of the team and company.