Compliance Training Manager

Position Title

Compliance Training Manager

 

Location

Troy, MI 48098

 

Job Summary

Pay Range: 74 - 137K

The Compliance Training Manager is responsible for developing and maintaining a Compliance Management Program (CMP) for the Bank that reasonably ensures compliance with applicable laws, rules, and regulations (LRR), addresses associated risks of harm to consumers and customers and integrates Regulatory Compliance into the day-to-day responsibilities of its management, employees, and contractors.

The Compliance Training Manager is a visible role reporting to the Head of Banking Compliance and is responsible for leading the management of the Banks Regulatory Compliance Training Program and its related maintenance and administration designed to provide the Business Units (BU) education on the LRR applicable to their processes. This includes but is not limited to prioritizing work, reviewing work product, providing periodic updates to Compliance Leaders on matters requiring escalation and assistance, and assisting in work product production.

The Compliance Training Manager is expected to have and maintain a mature, broad, and deep knowledge of the Banks BU processes and LRR that pertain to them, serve as the subject matter expert regarding the Banks Regulatory Compliance Training Program and can deliver sound independent judgment regarding technical rules and BU process applicability.

Collaborate with BU risk partners and their assigned Compliance Advisors to understand and document the business unit roles, processes and applicable LRR. Understand, collaborate, and support key elements of the CMP including but not limited to the periodic Compliance Risk Assessment, Regulatory Change Management, Regulatory Guidance Assessments, Complaint Management Oversight, Compliance Assurance Testing, Monitoring, Marketing, and Third-Party Management Oversight.

Key areas of focus include the development of the annual Regulatory Compliance Training Plan, development of BU role-based training, development of ad hoc training, creation and delivery of Lunch and Learn presentations designed to enhance BU understanding of applicable LRR, ensuring accuracy and thoroughness of training impacting LRR developed by the BUs, and conducting due diligence training reviews of the Banks third party vendors.

Work closely with other Enterprise Compliance professionals and Human Resources training management to ensure efficient and accurate course assignments, monitoring, reporting, and follow-up related to training completion and metrics.

This position will be an integral part of the Enterprise Compliance department and the Bank’s overall risk management strategy.

 

Job Responsibilities:

• Assist the Compliance Training Manager in development and implementation of a Bank wide Regulatory Compliance Training Program.

• Stay abreast of the Banks overall strategy, BU processes, and applicable LRR.

• Manage, develop, and implement a Bank wide training needs assessment for employees within the Bank.

• Manage, develop, and implement a department training needs assessment for employees within the Enterprise Compliance department.

• Manage and Maintain inventory of all Regulatory compliance training (Vendor provided, Regulatory Compliance developed “Flash Training, Board training, CMP training, etc.,” and Bank developed (e.g., Complaint Management, Reg CC/check 21, etc.).

• Assist in customization of existing Compliance training content as requested by Bank management to meet the specific needs of the audience.

• Assist in the development of specialized or ad hoc Compliance content specific to BU roles and processes such as a Training Flash or similar communication.

• Assist in the development and implementation of Lunch and Learn presentations geared to existing or emerging regulatory risk applicable to the audience.

• Assist in the development of Compliance training content for the Board of Directors.

• Review training content developed by the lines of business and collaborate with Compliance Advisors to ensure accuracy and consistency with BU and Bank policies and processes.

• Collaborate with Compliance Advisors to assess BU training required and applicability of LRR.

• Collaborate with members of the Compliance Risk Assessment team to identify and document the inventory of Applicable LRR and map to BU role, processes, and applicable training content.

• Collaborate with the Regulatory Change Management and Regulatory Guidance Assessment Manager and Analysts to understand changes to LRR, the impact on applicable BUs and develop training content where needed to mitigate risk of non-compliance.

• Periodically collaborate with Compliance Advisors to respond to change management and update the documented understanding of their Bus. Assess the need for any changes to the assigned training based upon job roles and process changes.

• Monitor regulatory changes and industry regulatory guidance best practices and update understanding of the changes to the LRR and BU mapping. Assess the impact on Regulatory Compliance Training content and implement updates as needed.

• Conduct due diligence training reviews of third-party service providers to ensure appropriate compliance training commensurate with services performed.

• Build and maintain a risk/role-based BU and LRR applicability matrix containing functional descriptions for the Bank’s BUs to better understand applicable Regulatory Compliance risks and the role-based training they must take.

• Map training to applicable job roles and group into audience types as applicable.

• Review the Enterprise Risk Management Issues Log, Internal Audit reports, Compliance Assurance testing results, and LRR changes to identify pertinent subject matter and Bus that would benefit from additional training.

• Assist in the development, implementation, maintenance, and administration of a process for an annual Regulatory Compliance Training Plan striving to continuously improve the value and efficiency of the program.

• Maintain detailed records of Compliance Training assignments and completion to ensure accurate documentation and reporting.

• Monitor, track, and report compliance training completion rates following up on those not meeting expectations.

• Monitor, track, and report Key Risk Indicators (KRIs) following up on those not meeting expectations.

• Assist in the follow up communication for employees with courses 60+ days past due.

• Prepare training updates as needed using power point or other reporting tools.

• Prepare communication of compliance training KRIs and updates to Enterprise Committee decks.

• Assist in the preparation of documentation provided to HR to ensure accurate assignments of courses to the various audience types.

• Manage daily production and deliverables.

• Partner with Human Resources Flagstar Learning Center personnel (HR-LMS) to ensure smooth deployment and functionality of Compliance training courses within Saba.

• Monitor addition of all new employees, contractors, employee transfers, new job codes and cost centers to ensure placement in the appropriate training curriculum/audience type, e.g., confirm new certified lenders are assigned to the Certified Lender (CL) audience type.

• Complete weekly verification processes to ensure all employees and third-party contractors (as applicable) are part of an audience type and receiving applicable training assignments.

• Partner with Human Resource personnel to create acknowledgement/attestation documents linked to policy reviews where appropriate.

• Manage the third-party relationship with the Bank’s Compliance Training vendor; respond to requests from Bank management related to potential courseware offered by the vendor to meet the BUs specific requirements.

• Collaborate with the Bank’s Compliance Training vendor representative to remain up to date on new, revised, or retired course content.

• Train and mentor Compliance Advisors, BU risk partners and personnel, etc. as needed regarding the Regulatory Compliance Training Program.

• Act and be ultimately accountable to provide sound and independent subject matter expert advice and advisory support regarding the Regulatory Compliance Training Program and its content mitigating the risk of non-compliance with applicable LRR.

• Maintain and enhance the Regulatory Compliance Training Program Procedures and Processes, taking into consideration controls such as the process for identifying and designing content, identifying impacted roles across the Bank requiring training, completion requirements; as well as process for updating content and impacted roles on a regular basis.

• Help enhance “processes”, “tools”, “procedures”, “job aides”, etc. implementing workflow enhancements, enhancing reporting, etc. and present to impacted stakeholders.

• Assist with executing elements of the CMP.

• Assist with responses to Internal Audit and examiner requests for Regulatory Compliance training information.

• Create thorough and accurate responses with logical consistency in the delivery of information; compile and submit written responses and artifacts in a timely manner.

• Provide general technical support and assistance (e.g., use of tools such as the Flagstar Learning Center, etc.).

• Resolve employee and contractor issues and questions related to the Flagstar Learning Center and course completion.

• Work with HRPBs to correct Workday errors related to incorrect job codes or cost center assignments.

• Completing all required compliance training.

• Maintain knowledge of and adhere to the Banks internal policies and procedures.

• Commit to staying updated on regulatory changes, regulatory guidance, enforcement actions, Civil Money Penalties, CFPB Supervisory Highlights and industry best practices.

• Uses independent judgement and discretion to make decisions.

• Analyzes and resolves problems.

• May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent) in Business, Finance, or related field.

• Minimum experience required: 6+ Years experience in a financial institution, auditing firm, or consulting firm with a regulatory compliance focus and abilities to exercise independing judgement in decision making and advice.

• A combination of education and experience may be considered.

Preferred Qualifications:

• 2+ years training experience (content development/instructor led presentations/eLearning management) or equivalent experience desirable.

• Certified Regulatory Compliance Manager (CRCM) or equivalent technical experience desirable.

Job Competencies:

• Knowledge of bank operations, experience in mortgage originations, mortgage servicing, consumer lending, community banking, etc. desired.

• Knowledge of applicable LRR, bank products and services, as well as issues related to bank operations, products and services and the impact of LRR on such.

• Demonstrated subject matter expertise of banking processes.

• Demonstrated LRR expertise gained through Regulatory Compliance, Risk, Internal Audit, Legal or equivalent experience and the impact on financial institutions.

• Demonstrated technical proficiency, analytical abilities, and problem-solving skills to assess complex regulatory materials and mitigate compliance risks.

• Excellent communication skills, both verbal and written.

• Proficient in Excel, word, and PowerPoint.

• Strong organizational skills: ability to prioritize assignments.

• Ability to deliver oral presentations, group facilitation events, etc.

• Ability to conduct risk-based process assessments and produce quality results.

• Ability to manage and execute multiple projects within required timelines and expectations.

• Ability to work independently in a continuously changing environment.

• Ability to work collaboratively.

• Proven ability to develop and maintain professional relationships and partner effectively across all levels of the organization and develop positive working relationships.

• Ability to communicate highly technical compliance related information.

• Demonstrated conceptual thinking and analytical skills.

• Inquisitive, resourceful, and ability to seek out information and develop sound conclusions and strategies.

• Ability to produce management reports.

• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.

• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank