A/R Efficiency and Quality Lead

Position Summary

The Accounts Receivable Operations Lead serves as the subject matter expert and advisor for all Accounts Receivable processes, driving efficiency, accuracy, and compliance across internal operations and external client partnerships. This role leads process improvement initiatives, supports complex reconciliation and remittance issues, and ensures adherence to government, client, and company guidelines.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Serves as the department expert on end-to-end Accounts Receivable workflows from employer submission through internal processing, reconciliation, and financial reporting.

• Works collaboratively with internal teams and external client employers to establish, communicate, and implement best practices for Accounts Receivable

• Leads the evaluation, design, and implementation of Accounts Receivable process improvements, determining appropriate methodologies, priorities, and solutions with minimal supervision. Identify, develop, document, and maintain standard operating procedures (SOPs) for all aspects of Accounts Receivable services across clients and administration systems

• Presents new procedures, initiatives, and technology to internal staff and client employers

• Advises the VP of Accounts Receivable and Chief Operation Officer on Accounts Receivable performance trends, risks, and recommended operational improvements Analyzes complex reconciliation issues and irregularities, determines root causes and develops recommended resolutions and process changes to prevent recurrence.

• Handles complex employer remittance inquiries via telephone and electronic modes.

• Serves as a subject matter expert on:

  • Department accounts receivable processes, including COBRA payments, self-pay payments, refund requests, and cash receipts.

  • Employer contract setup, maintenance, and system updates

  • Contribution report preparation and processing

  • Payment reconciliation to administration systems and bank postings

  • Discrepancies research, credits processing, and retro-payment processing

  • Delinquency management and payroll audit processing

  • Month-end review, research, correction, and balancing activities

• Develops and supports training content and knowledge resources for Accounts Receivable staff and provides expert guidance on complex processes and system functionality.

• Conducts research and resolves complex technical issues and irregularities

• Contributes to cross-functional special projects impacting Accounts Receivable operations and client outcomes, as assigned by Accounts Receivable Supervisor or Manager.

• Performs other duties as assigned.

Minimum Qualifications

• Associate’s degree in a related field and two years of experience in a process improvement role involving bookkeeping, payroll, finance, banking, or accounting

• Four years of related work experience such as bookkeeping, payroll, finance, banking, or accounting.

• Proficiency with MS Office tools and applications.

• Advanced proficiency with Excel

• Strong technical aptitude with the ability to learn new systems and applications

Preferred Qualifications

• Bachelors degree in a related field

• Experience working with financial and operational controls within a third-party benefits administrator or similar organization.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions/Physical Effort

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

• May be required to work remotely based on business needs.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!