PT Front Desk Receptionist - Westfield Inn

Job Summary

The Receptionist, working under moderate supervision, is responsible for being the first point of contact for guests and visitors, providing exceptional customer service and creating a welcoming environment. The role handles various administrative tasks while ensuring smooth operations at the front desk. The role involves responding to inquiries, managing reservations, maintaining accurate records, and coordinating with different departments to meet guests' needs. The role also assists team members as needed to ensure work completion and maintain a high level of customer satisfaction always adhering to Hospitality Universal Standards and the company’s quality standards.

Must be available for 1st, 2nd, or 3rd shift. 

Job Responsibilities

• Greets guests in a professional and amicable manner and addresses guest inquiries via in-person interactions, email, or phone.
• Handles the creation, modification, and processing of room reservations and group bookings.
• Provides information about the facilities, events, and services offered and coordinates with other departments to accommodate guests' specific needs.
• Maintains accurate and up-to-date records of daily reports, billing details, reservations, and tracking spreadsheets.
• Prepares necessary reports for management and departments and tracks inventory of products and supplies, ensuring availability as needed.
• Keeps the front desk, lobby area, and assigned areas clean, organized, and well-stocked.
• Reports any maintenance issues regarding guest rooms, locker rooms, or facilities promptly to the appropriate department.
• Assists team members as needed to ensure work completion and maintain an elevated level of customer satisfaction, always adhering to Hospitality Universal Standards and the company’s quality standards.
• Assists with other facility operations, including room cleaning, food and beverage support, and general facility upkeep as directed

Job Qualifications

• 2+ years of experience in Hospitality Management or a related field.
• High School Diploma or General Education Diploma (GED) and/or commensurate experience.
• Computer Experience 

Behavioral Competencies

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning

Technical Skills

• Reservation Systems
• Point of Sale Systems
• Telephone Handling
• Customer Relationship Management (CRM)
• Event Registration Systems
• Office Administration
• Customer Service
• Safety and Security Systems

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.