Business Strategy

• Fully accountable for the management of operational and business results of business unit
• Makes strategic decisions that have the potential for an impact on corporate results, loss and expense costs, employee engagement, operational expenses, revenue and/or profitability
• As a member of the Claim Management team, actively participates in the development of the function’s short and long-term business plans
• Recruit, select, train, coach, develop and retain employees to create talented productive teams
• Identify business drivers and trends from rigorously analyzing Management Information
• Demonstrated ability to plan, organize and control work environment
• Leads department to achieve optimum claim service and provide exceptional customer service

Technical Acumen

• Identify training and learning and development needs in the business unit relative to industry and key performance indicators
• Strong focus on maximizing case resolution and process improvement
• Fulfilling all obligations while maximizing cost effectiveness, helping Department understand drivers and trends
• Possesses the requisite level of technical competence, including the ability to work with others to transfer those learnings and knowledge associated with the Commercial Auto line of business.

Team Collaboration

• Works, in partnership with HR, to develop focused, individualized development plans for all subordinate leadership positions and plays a significant role in effectively driving talent development and succession planning within business unit
• Collaborate functionally and cross-functionally with other managers, at all levels, in support of corporate goals
• Consistently demonstrates key leadership principles which are fully aligned with corporate expectations and values
• Builds and maintains relationships with key internal and external partners, including agents.
• Key liaison between business unit, Defense Counsel, Risk Control, Investigative Services, Underwriting and Marketing
• Acknowledge success of team members and build a culture of engagement and teamwork

Administration

• Administer all policies and procedures contained in the Arbella Employee Handbook; communicate to staff, interpret as necessary, and ensure compliance

• Consistently achieves all key performance indicators in support of business plan while successfully demonstrating Manager level competencies
• Attract, develop and retain top talent including leveraging individual development efforts and succession planning
• Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions
• Effectively manage within established budget
• Create and lead a high-performing, engaging team

Computer Software Programs Required

• Microsoft Word for Windows – Advanced
• Microsoft Outlook – Advanced
• Microsoft Excel – Intermediate to Advanced
• Microsoft PowerPoint
• Other: Internet/Intranet knowledge

Training, Education, Special Skills Required

• Bachelors Degree plus 10+ years claim experience and at least 3 years of successful management experience
• Other: Excellent interpersonal and leadership skills

• Demonstrated consistently high levels of performance management through the ability to coach, direct, develop and mentor others

• Ability to determine staffing requirements, utilizing staffing models and interview, hire and coach new employees

• Exceptional communication, collaboration and relationship building skills

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $126,700 - $140,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.