Data Center Computer Operator

Shift – Sunday - Thursday: 3:00pm-11:30pm

Site/Location: Detroit, MI

Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing.

• Operates computers and peripheral equipment as required.
• Controls application processing across all platforms adhering to production schedules.
• Completes batch job and infrastructure setup requirements.
• Updates processing logs and audit trails and keeps records of utilization.
• Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
• Must be available to work any shift and schedule.
• Analysis of production control procedures to ensure compliance of timely batch processing. 
• Reruns and restarts production to ensure timely service levels and operating levels of agreement are met.
• Communicates the status of software, hardware and application processing and monitoring.
• Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site. 
• Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.
• Monitors all OCC systems and application consoles.
• Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status. 
• Monitor Distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and escalate as necessary. 
• Monitor Mainframe MVS operation systems LPARs and respond to outstanding master console messages. (Examples include, cancel user ID’s or jobs, restarting printers, resolving job contentions, etc.).
• Monitor health of real time monitoring for applications, servers and networks, using DCRUM, Server Vantage, SolarWinds, Omegaview and Dynatrace. 
• Perform system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses. 
• Update metrics as required for real time and production batch. 
• Respond to Priority 1 and 2 incidents as required. Duties include v-text alert communications, updating system alerts, participate in or assist to open conference calls for resolution analysis. 
• Field phone calls, generate questions and emails supplied by support teams.
• Perform monitoring, triage and escalate issues to appropriate IT departments or owners for resolution analysis. 
• Perform other related duties as required.

QUALIFICATIONS

• High school graduate or GED equivalent is required.
• Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms.
• Working knowledge of enterprise hardware, software, operating systems and peripherals.
• Working knowledge of operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO and EOS.
• Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides. 
• Working knowledge of batch submission, processing restrictions, scheduling techniques and alerts and monitors. 
• Working knowledge of using reference manuals to diagnose error codes in operating systems and business application and taking the recommended corrective action to resolve errors. 
• General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores.
• Strong analytical and communication skills needed to create instructions, respond to inquiries, and help Desk Skills relay instructions to others. 
• Working knowledge of Microsoft Windows XP, EXCEL, WORD, and Outlook.
• Other related skills and/or abilities may be required to perform this job.