Senior Account Representative-Commercial Lines

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

TCP insurance has been creating innovative insurance and risk management solutions for the business community for over 50 years.  In 2010, we established our foothold in the entertainment industry by pioneering a comprehensive insurance solution for the entertainment/media industry. Photographers, cinematographers and producers alike were introduced to an insurance solution that delivered unprecedented value. Over the years, we have expanded our repertoire of Entertainment Insurance products to Rental Houses, Studio Rental Facilities, and other creative business types throughout the United States.

The Senior Account Representative is responsible for understanding and regularly reviewing client operations, identifying service needs, advising on coverage response and potential gaps and ensuring that all coverage documentation, correspondence, and policy deliverables are completed accurately and on time. The role requires strong communication skills, technical coverage knowledge, and the ability to balance multiple deadlines. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Develops and maintains relationships and favorable contacts with current Commercial Line accounts.
• Actively seeks information to understand client’s circumstances, problems, expectations and needs for the purpose of ensuring the client is provided the appropriate coverages, the correct quotes and placement with the appropriate insurer, as well as resolving client inquiries / issues.  Shares and / or conveys routine information to clients, regarding their coverages / policies, maintaining a professional demeanor in all situations.
• Reviews coverage documents to verify documents contain all coverage, along with any riders or exclusions expected within and / or attached to the documents.
• Processes renewals in tandem with Producers
  • Gathers and reviews renewal information.
  • Provides Producer with quote information as requested.
  • Requests updated applications and / or information from client as needed.
  • Markets the coverages to various insurers for quotes on renewal or new coverages for the client.
• Utilizes computerized systems for tracking, documenting questions / responses, information gathering and / or troubleshooting.
• May review the clients’ media outlets to verify current coverage and identify future coverage needs.
• Resolves basic and routine administration and/or policy issues/problems involving the Producer as needed.
• Services midsized accounts and /or those accounts having moderately complex needs.
• Maintains in-depth product and industry knowledge and knowledge of the customers’ business.
• Performs other duties as assigned.

Job Requirements

• Education: Associate degree or equivalent experience.
• Field of Study: Liberal Arts, Business or a related discipline.
• Experience: 3 to 7 years of experience.  Insurance licensure is required.  Insurance certification preferred; appropriate certifications could include Certified Insurance Counselor (CIC), Certified Insurance Service Representatives (CISR) or Chartered Property Casualty Underwriter (CPCU).

Business Unit:

Salary Range:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.